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Kelapa Retreat & Spa

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Photo gallery for Kelapa Retreat & Spa

A modern pool area with a lounge chair, a table, and a covered seating area surrounded by lush greenery and palm trees.
A modern hotel room with a large bed, two armchairs, a coffee table with a vase, and a textured wall.
A modern bathroom with a glass shower enclosure, a large mirror, and a stone sink.
A modern house with a covered entrance, a lounge area with a sofa and cushions, and a large potted plant.
A buffet setup with a decorative canopy, a variety of food items, and a seating area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Ngurah Rai Road, Pekutatan, Bali, 82262
  • Place, Medewi Beach
    ‪7 min drive‬
  • Place, Pengeragoan Beach
    ‪16 min drive‬
  • Place, Pura Rambut Siwi
    ‪17 min drive‬

Room options

View all photos for Ocean Villa

A modern bedroom with a bed, a desk, a chair, and a ceiling fan.

Ocean Villa

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Beach Villa

A modern hotel room with a large bed, two armchairs, a coffee table with a vase, and a textured wall.

Beach Villa

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Kelapa Residence

A bedroom with a large bed, a view of a pool with lounge chairs, and a tropical outdoor area.

2 Bedroom Kelapa Residence

  • Ocean view
  • 100 sq m
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Beach Pool Villa

A modern bedroom with a large bed, a desk, and a view of a swimming pool.

Beach Pool Villa

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Garden Pool Villa

A modern living room with a large window, a sofa, a coffee table, and a view of a pool and garden.

Garden Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Pool Villa

A bedroom with a bed, a ceiling fan, a large framed artwork, and a glass door leading to a pool area.

Ocean Pool Villa

  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Kelapa Residence

A modern living room with a sofa, a coffee table with fruit, and a view of a tropical garden through glass doors.

Kelapa Residence

  • Sleeps 4
  • Free WiFi

View all photos for Villa, Garden View (Villa Raja)

Villa, Garden View (Villa Raja)

Villa, Garden View (Villa Raja)

  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 2 Bedrooms, Garden Area (Villa Raja, with sharing Pool)

A hotel room with a bed, nightstands, a wall-mounted air conditioner, and a large window with curtains.

Villa, 2 Bedrooms, Garden Area (Villa Raja, with sharing Pool)

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Premier Villa, Garden Area (Villa Pluto, with sharing Pool)

A modern bedroom with a large bed, wooden headboard, and pendant lighting.

Premier Villa, Garden Area (Villa Pluto, with sharing Pool)

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Beach Pool Villa

A modern hotel room with a sofa, a bedside table with candles, a bed with a headboard, and a decorative wall.

Beach Pool Villa

  • Sleeps 2
  • Free WiFi

View all photos for Ocean Pool Villa

A hotel room with a bed, a lamp, a glass door leading to a balcony with a chair and a table.

Ocean Pool Villa

  • Sleeps 2
  • Free WiFi

About the area

Pekutatan

Steps from the beach.You'll be within 6 miles (10 km) of Medewi Beach and 9 miles (15 km) of Pengeragoan Beach. Pura Rambut Siwi is 7.5 mi (12 km) away.

What's nearby

  • Medewi Beach - 7 min drive - 4.9 km
  • Pengeragoan Beach - 16 min drive - 12.3 km
  • Pura Rambut Siwi - 17 min drive - 12.4 km
  • Bunut Bolong - 23 min drive - 11.5 km
  • Balian Beach - 32 min drive - 24.2 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 156 min drive

Restaurants

  • ‪The Holy Tree - ‬10 min drive
  • ‪Nyiur Indah Resto - ‬10 min drive
  • ‪Bombora Cafe - ‬7 min drive
  • ‪Nal’s Kitchen - ‬8 min drive
  • ‪udin juice & shake - ‬5 min drive

About this property

Kelapa Retreat & Spa

4.5-star beach hotel near Medewi Beach
Unwind on the private sand beach, located just 100 meters away. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Kelapa Retreat & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a children's pool, a garden, and a terrace. Self parking and valet parking are free.

This 4.5-star Pekutatan hotel is smoke free.

  • 26 guestrooms or units
  • Built in 2010
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kelapa Retreat & Spa offers 26 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Pekutatan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Samudra Spa has 2 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Exterior
Puri Dajuma Beach Eco-Resort & Spa
Pekutatan
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, 167 reviews
The price is CA $135
CA $163 total
includes taxes & fees
Jul 15 - Jul 16
Puri Dajuma Beach Eco-Resort & Spa

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 3 km
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 17 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Fishing
  • Full-service spa
  • Infinity pool
  • Sailing
  • Scooter/moped rentals
  • Surfing/bodyboarding

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Tile flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kelapa Retreat & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 650000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 17 per person
  • Airport shuttle fee: USD 65 per vehicle (one-way)
  • Rollaway bed fee: USD 650000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kelapa Retreat
Kelapa Retreat Hotel
Kelapa Retreat Hotel Pekutatan
Kelapa Retreat Pekutatan
Kelapa Retreat Bali Hotel Pekutatan
Kelapa Retreat Bali Pekutatan
Kelapa Retreat Spa
Kelapa Retreat & Spa Hotel
Kelapa Retreat & Spa Pekutatan
Kelapa Retreat & Spa Hotel Pekutatan

Frequently asked questions

How close is Kelapa Retreat & Spa to the airport?

Kelapa Retreat & Spa is 49.4 mi (156-min drive) away from the Ngurah Rai Intl. Airport (DPS) airport, the closest popular airport to the property.

How much does it cost to stay at Kelapa Retreat & Spa?

As of Jul 12, 2026, prices found for a 1-night stay for 2 adults at Kelapa Retreat & Spa on Jul 29, 2026 start from CA $252, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kelapa Retreat & Spa have an airport shuttle?

Kelapa Retreat & Spa offers an airport shuttle 24 hours a day, on request, for a charge of USD 65 per vehicle, one-way.

How close is Kelapa Retreat & Spa to the beach?

This hotel is 3.1 mi (13-min drive) from Medewi Beach and 6.6 mi (18-min drive) from Pengeragoan Beach. Don't forget your sunscreen!

Does Kelapa Retreat & Spa offer free breakfast?

Free breakfast isn’t provided at Kelapa Retreat & Spa, but cooked-to-order breakfast is offered for a fee of USD 17 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Kelapa Retreat & Spa?

No, there is no casino at this hotel.

What time is check-in at Kelapa Retreat & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Kelapa Retreat & Spa?

This hotel offers free self parking and valet parking.

Does Kelapa Retreat & Spa have a pool?

Kelapa Retreat & Spa features 2 outdoor pools and a children's pool.

Does Kelapa Retreat & Spa have a restaurant?

Kelapa Retreat & Spa is home to Tides Restaurant, which features ocean views, a beachfront location, and happy hour.

Does Kelapa Retreat & Spa have a spa?

Pamper yourself with a day at Samudra Spa, where you can enjoy hot stone massages, mani/pedis, and body wraps.

How close is Kelapa Retreat & Spa to downtown Pekutatan?

Kelapa Retreat & Spa is 1.7 mi away from Pekutatan.

Kelapa Retreat & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 137 out of 178 reviews
Rating 8 - Good. 27 out of 178 reviews
Rating 6 - Okay. 9 out of 178 reviews
Rating 4 - Poor. 1 out of 178 reviews
Rating 2 - Terrible. 4 out of 178 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful quiet property, good food, friendly staff...you won't be disappointed.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, Arte and the restaurant staff prepared delicious authentic meals every day .
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, amenities
An amazing property and experience, from the rooms to the staff, food and the beach. We are already planning our return back to the Kelapa retreat.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing and the place is very quiet. A beautiful place to visit.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Location for our honeymoon
Stayed 12 nights in Sep 2023
Verified

10/10 Excellent

GOEKHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The amazing vacation

It is the best hotel in the region. It is quite and the nature is great! The staff , food and the facilities are 10/10!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Lesley Alison

Liked: Cleanliness, staff & service, amenities
The whole place is stunningly beautiful. The landscaping, pools and proximity to the sea are just wonderful. The villas are extremely spacious and tastefully designed. The outdoor shower under the coconut and other palms canopy was a very special space. The food was exceptional too. Can’t fault it at all. Kelapa Retreat is a peaceful piece of paradise.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Kelapa resort! The property is beautiful and the staff is amazing! They were so kind and attentive. We loved being right on the beach The food and mocktails at the restaurant were delicious. Our room was spacious and we loved having our own private pool. If you are looking for a very relaxing beach vacation, you will love this resort!
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
A peaceful oasis for those seeking a serene holiday and an escape from the rat race. Beautifully designed and the most beautiful setting you truly relax. The staff are so wonderful and accomodating with so few rooms you feel as you’re the only couple . Being remorse there’s not much to do other than relax take a walk a swim and enjoy the fine dinning
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beauty of the property. But besides that the Staff went abive and beyond to make my stay amazing. I feel in love with this property because of the amazing staff
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a quiet escape then this is the place. It’s remote. Do yourself a favor and pre book transportation to and from the airport. There are only 26 villas so there’s no crowd. We loved it. We stayed 6 nights which was just long enough NOT to get bored.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Unique out of the way resort (retreat) and spa. Perfect place to unwind and enjoy your own company, read, and relax under the coconut trees. Shut off from the outside world with no TVs in the rooms, but if you must, free wifi was available. Massage looking at the ocean was amazing!!
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome to paradise

Absolutely incredible stay at the Resort. Everybody is so friendly and helpfull and we feal like home. The pools and beach are just beautiful. We are sad to be leaving, but we will be back in the future for sure. Highly recommend you stay here, you won’t regret it at all. I can just say: PARADISE
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Kelapa comes right up to a black sand beach, and the view from the pool is fantastic. The rooms are more than spacious, and if you have a villa with a private pool you will have a full size pool; not a plunge pool. It was the perfect escape to wind down and relax after spending the first part of our trip in the more busy and crowded areas of Bali. If you are looking for a slower pace and more space than the more touristy areas of Bali this is the place.
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kelapa Retreat and Spa is a glorious oasis far from the bustling areas of Bali. It is truly gorgeous and it seems that all the rooms are amazing and unique. The views are amazing, the infinity pools very relaxing, the beach is gorgeous and it feels like it is private. The waves and current can be string but its super fun for boogey boarding. The food is outstanding and the bar makes an incredible array of drinks for all tastes. They have daily free activities and a beautiful spa. The resort also offers transportation and a selection of tours. I'd recommend waiting until you get to the resort to choose your day trips. We had a truly phenomenal time enjoying the beauty and tranquility of the place while also appreciating the culture and hospitality of Bali.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Kelapa was lovely. Staff is the sweetest, service is excellent, the resort in general is beautiful and well maintained. It is quite far from everything (3 hour drive from the airport, or to Ubud), but I was looking for a secluded and quiet and peaceful place, so it was just perfect. If you are looking for action and shopping, it is not the place. But the resort offers some nice options for excursions, which were great. The beach is nice, although difficult to swim in the ocean because the waves are quite strong, but I didn’t mind it. I had a garden pool villa, and loved my room. The pool was immense and well maintained, and although the room in general could use some refreshing, it was beautiful and very comfortable. The little attentions from the staff, such as the cookies every night, are much appreciated. I would definitely come back to Kelapa if I ever have the chance to travel to Bali again.
Stayed 12 nights in Jun 2025
Verified

10/10 Excellent

Eszter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Kelapa Retreat & Spa** is a true gem located in one of Bali's quieter areas, far from the island's overcrowded and noisy spots. The essence of this accommodation lies in its tranquil atmosphere, offering a peaceful retreat where one can escape the hustle and bustle of Bali’s more popular destinations. The staff here embodies the warmth and hospitality Bali is known for, with their always smiling faces and attentive service. Communication is seamless, as everything from room service to laundry requests can be easily managed through WhatsApp, making your stay even more convenient. This was our second time returning to this serene haven, and I highly recommend it to anyone seeking tranquility and a deeper connection with themselves rather than those looking for noise and excitement. A small tip: be sure to use mosquito repellent, especially if you stay in the garden villa. While there were no issues indoors, it’s best to be prepared when enjoying the beautiful outdoor surroundings. Not a daily problem, but worth noting for comfort. We would also like to express our gratitude for the lovely gift we received upon our departure.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

C’est un magnifique hôtel

Luxe, calme et sérénité au Kelapa Retreat. Magnifique hôtel en pleine nature, grande plage de sable noir. Les piscines sont immenses face à la mer. Belles villas tout confort. Service aux petits soins et toujours souriants. Petit déjeuner et restauration de bon niveau
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Ricarda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne, ruhige Anlage direkt am naturbelassenen Strand mit wunderschöner Aussicht. Sehr freundliches, zuvorkommendes und hilfsbereites Personal. Villa mit eigenem Pool ist für 2 Personen (vor allem Paare) sehr zu empfehlen. Für einen Aufenthalt zum Entspannen und Abschalten ist Kelapa der perfekte Ort.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

jean marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel hôtel

Hôtel magnifique luxe et volupté C’est l endroit idéal pour se reposer Le spa est juste incroyable Le restaurant est presque sur la plage Les prix sont correct Le petit déjeuner est servi à table et à la carte
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smukke omgivelser og god comfort

God plads, og god comfort. Ren strand med gode bademuligheder. Masser af plads med fred og ro i flot velholdt have. Et godt sted at trække sig tilbage fra Balis pulserende lig, og nyde roen og de smukke omgivelser.
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Snydt

Vi bookede i god tid et ophold hos kelapa spa and retreat, hvor der på forhånd var blevet betalt. Vi ankommer til vores første hotel på Bali, og modtager 2 dage inden indtjekning på kelapa en underlig e-mail om, at vores reservation er blevet annulleret. Begrundelsen er dårlig Google oversæt lignede engelsk, og vi får ingen hjælp fra hotellet. Heldigvis hjælper hotels.com amerikanske kundeservice os, og de finder et nyt hotel til os. Det bliver lovet at kelapa vil stå for regningen her, da vores reservation er annulleret og vi ingen refundering har modtaget. Efter indtjekning finder vi ud af, at kelapa ikke har booket det nye hotel eller betalt det som aftalt. Vi kontakter igen hotels.com, som ender med at ordne det hele for os, da kelapa er fuldstændig umulig at samarbejde med. Jeg ville derfor ALDRIG råde nogen at booke et ophold hos kelapa spa and retreat NOGENSINDE. Dog er hotels.com en fremragende side, og deres kundeservice får 5/5 stjerner fra os.
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

Lassi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Upea häämatkakohde

Palvelu hotellilla oli äärimmäisen ystävällistä. Henkilökunta kyseli usein kuulumisiamme ja opasti mielellään Balin nähtävyyksiä. Yleinen allasalue oli todella opea, varsinkin kun meri oli siinä vieressä, niin oli helppo käydä pulahtamassa meressä.
Stayed 6 nights in Dec 2019
Verified

10/10 Excellent

Delwar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing.. We went for honeymoon and it was heaven for us.. Staffs were so friendly specially kadat.. Big Infinity pool and resort so big u dont need to go elsewhere. Private beach was super clean and they offered bycicle free.. Me and my wife joined so many activities, romantic dinner, deep sea fishing with fisherman.. Everythingwas fabulous. Later we went to Kuta but after being in Kelapa with best experienc, we didnt liked kuta much.. Thank u Kadat for your hospitality.. Cheers! Delwar and Nishat
Stayed 3 nights in Nov 2018