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SureStay Studio by Best Western Pensacola

2.5 star property
Hotel near University of West Florida in Pensacola

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Photo gallery for SureStay Studio by Best Western Pensacola

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | Private kitchen
Reception
Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)
Lobby
Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
7230 Plantation Road, Pensacola, FL, 32504
  • Place, University Town Plaza
    ‪8 min walk‬
  • Place, West Florida Hospital
    ‪19 min walk‬
  • Place, Grizzly Axes
    ‪2 min drive‬
  • Airport, Pensacola, FL (PNS-Pensacola Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

8.8 out of 10
Excellent
(26 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

8.4 out of 10
Very good
(53 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 King Beds

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About the area

Pensacola

Near the airport.You'll be within half a mile (1 km) of University Town Plaza and 2 miles (3 km) of West Florida Hospital with a stay here. Grizzly Axes and Pensacola State College are also within 3 miles (5 km).

What's nearby

  • University Town Plaza - 8 min walk - 0.7 km
  • West Florida Hospital - 19 min walk - 1.6 km
  • Grizzly Axes - 2 min drive - 2.2 km
  • University of West Florida - 8 min drive - 6.1 km
  • Pensacola Naval Air Station - 18 min drive - 21.1 km

Getting around

  • Pensacola Station - 8 min drive
  • Pensacola Intl. Airport (PNS) - 13 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Whataburger - ‬18 min walk
  • ‪Texas Roadhouse - ‬8 min walk
  • ‪Bubba's 33 - ‬13 min walk
  • ‪Taqueria El Asador - ‬16 min walk

About this property

SureStay Studio by Best Western Pensacola

Hotel near University of West Florida in Pensacola
Free breakfast is available daily. WiFi is free in public spaces. A seasonal outdoor pool, barbecue grills, and a picnic area are also featured at the business-friendly SureStay Studio by Best Western Pensacola. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This Pensacola hotel is smoke free.

  • 64 guestrooms or units
  • 2 levels
  • 8 buildings
  • Meeting rooms
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site
SureStay Studio by Best Western Pensacola offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations are furnished with twin sofa beds and dining tables. 40-inch flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 8:30 AM

Things to do

  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Twin sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to February 28:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per accommodation, per night (maximum USD 120.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per accommodation, per night (maximum USD 120.00 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 0.01 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • The seasonal pool will open March 01 and close October 31.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Mainstay Suites Condo
Mainstay Suites Condo Pensacola
Mainstay Suites Pensacola
Mainstay Suites Hotel Pensacola

SureStay Studio by Best Western Pensacola Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1001 reviews
Rating 8 - Good. 268 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 77 out of 1001 reviews
Rating 2 - Terrible. 96 out of 1001 reviews

7.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

CAROL

Travelled with family
Disliked: Cleanliness, amenities
Kitchen had almost nothing...2 spoons, 2 steak knives, 2 mugs. No pots and pans, bowls, etc. Only 2 chairs at table. Supposed to be a room for 4 people but had to ask for towels, wash clothes, etc. Breakfast had bread for toasting, 2 kinds of mini muffins, apples, and 2 kinds of cold cereal. Pitcher of milk was soured. There was juice and a few oatmeal packets. Last time we stayed here there was a full hot breakfast! not so this time.
Stayed 3 nights in Oct 2025

6/10 Okay

Nickole

Travelled with family and small children
Disliked: Cleanliness, amenities
Convenient for travel. Floors were dirty, breakfast was subpar. Shower took a while to get hot and low pressure.
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Khaldon

Stayed 1 night in Sep 2025

10/10 Excellent

Khaldon

Stayed 2 nights in Sep 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Colby

Travelled with family
Liked: Staff & service

Average

Per-friendly, nice pool and hot tub. Not the best room. Fixtures and television were very dated. Bathroom needed to be much cleaner.
Stayed 2 nights in Aug 2025

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

diane

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to FL

Fantastic value - close to restaurants and shopping and theme parks. Quiet building.
Stayed 1 night in May 2025

10/10 Excellent

jill

Stayed 1 night in Aug 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Leeann

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I felt the hotel was to far back and a little lonely.
Stayed 1 night in Aug 2025

4/10 Poor

KRISTEN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price of ~$100/night, this place was worth about $20. Limited parking, including having to walk between close-set buildings 2 and 3 with mossy sidewalks to get to a room in the back of building 7, by the wooden fence, was a challenge. The "breakfast" was a cheap continental with stale bread for toast, coffee and juice, instant oatmeal packs, old mini muffins, and apples wrapped in plastic wrap. The room was dingy, with sticky cabinets, outdated furniture, food-encrusted pull-out couch, scratched vinyl floor, metal box under the mattress, and a rusty tub. Oh, and the guests on the balcony above us were smoking weed. I honestly cannot think of anything good to say, other than the reception staff was friendly.
Stayed 2 nights in Aug 2025

8/10 Good

Jennifer, coon rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was a good value just not in a real inviting environment around it
Stayed 1 night in Aug 2025

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 4 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Meh, Not a 5 star stay

Check in was great and representative was very nice and helpful. Room was dirty, the cleaning crew forgot bath towels, room seem to have moisture build up on walls, floor, etc.
Stayed 1 night in Aug 2025

10/10 Excellent

Rebecca, Wellington

Travelled with family
Liked: Staff & service
Property was a little run down. We loved the space in the room and the setup of the King Suite. We loved having a full size fridge. The dishwasher was full of dirty dishes. The TV was cracked. The floors were squishy and had big dips/holes under the laminate. The counters were sticky. Had to ask for towels daily to shower. Checked in as a family of 4 and only could get 3 towels at a time... made no sense. Never had a hotel be so stingy with towels. Breakfast was hardly that. Cereal and yogurt. No proteins like egg or sausage. Not a bad stay. Would stay again for convenience and space.
Stayed 2 nights in Aug 2025

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Very creepy environment outside hotel. People walking around smoking and staring at us while walking to our room. Hardly slept because we were afraid they naught brake into our vehicle. Empty parking lot but room farthest in back away from the parking lot. Room had Dirty floors and roaches.
Stayed 1 night in Aug 2025

10/10 Excellent

Daphne

Stayed 3 nights in Jul 2025

6/10 Okay

Kelsey

Travelled with family and small children
Disliked: Cleanliness
The first room we were put in was awful. The hot water heater made a loud clanking noise when it ran, it wasn’t clean, and there were no utensils. We complained a couple hours after checking in and were told we should have complained sooner. Regardless, they moved us to another room because of the noise. It was much better but still was missing dishware and a toaster. The pool was gross but warm. The beds were comfy but creaked a lot. Overall it was sufficient for what we needed but could have been much better.
Stayed 4 nights in Jul 2025

2/10 Terrible

Andrew

Disliked: Cleanliness
We booked it but couldn't stay because it smelled bad and it was very dirty.
Stayed 1 night in Jul 2025

2/10 Terrible

Shantelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE! IT IS NOT A 8.0 QUALITY PLACE!

We’re not a confrontational family & we try to see everything with a positive outlook, that is why we attempted our 3 nights. We checked in on a Saturday & I knew I had more children with me than what was booked originally because the 3rd party booking only allows so many to be added. So during check in I discussed this with the man & asked if that was an issue, he stated no it wasn’t. He had me write just the adults down and stated that our children didn’t count just adults. Next issue, they wouldn’t allow my husband to use his credit card for incidental charges. Which was weird because I’ve booked several rooms or my husband has and we’ve both used our different credit cards. The gentleman said we could give him $100 cash deposit for incidental hold and upon check out it would be returned. We agreed and asked for a receipt - they refused to provide a receipt for the deposit. We just traveled from TX with our children & a premie, so to our mistake we obliged due to our exhaustion & our children wanting to be done riding in a car, though it seemed like a really shady business practice. When we arrived at our 1st room it smelled of heavy marijuana, the sheets were disgusting, there was dead roaches on the floor, & in the fridge there was rotting food. We switched rooms however it only continued to go downhill from there. Everything from the room being infested with bed bugs eating our family alive, stolen money, and police were called. Read remaining review on Google!
Stayed 3 nights in Jul 2025

4/10 Poor

Bella

Travelled with family
Disliked: Staff & service

Deposit you womt get back

I arrived and had 3 kids had got a call from my booking with another hotel and it was out of rooms so emergency stop we had to find a place to stop after 7 hour drive i booked and stayed one night and they charged a $100 deposit fee and we never got back and all we did was sleep and left .
Stayed 1 night in Jul 2025

6/10 Okay

Robin

Stayed 1 night in Jul 2025