2/10 Terrible
Matthew
Feb 27, 2025
DO NOT STAY HERE. Would give negative stars if possible. The experience while we were there was okay but after checkout I realised I had accidentally left some items behind of considerable value. I contacted them straight away and thus began a gigantic ABSOLUTE rigmarole. I have sent them over 10 emails with delayed response (to which I have supplied everything they need to mail my items back including my credit card details) and have had them hang up on me multiple times. HORRIBLE service. It appears they have taken my items for personal use and have made an absolute joke of their customer service after paying quite a large amount to stay there. For them to request my credit card details and then ghost me on all accounts seems very suspicious. UNPROFESSIONAL, SHADY AND INCOMPETENT
Matthew
Stayed 5 nights in Jan 2025