Note fondée sur 136 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,6 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2023 par TrustBNB, Gestion de l’hôtel
Thank you or staying with us!
par un voyageur
Publié le 14 juill. 2023 sur Expedia
Tout était conforme selon l'annonce !
Commentaires de Gestion de l’hôtel
15 juill. 2023 par TrustBNB, Gestion de l’hôtel
Thank you again for staying with us! We hope to see you again when you're back in Philly.
par un voyageur
Winter Break
Publié le 26 févr. 2024 sur HotelsPics make it look nice but it’s not. Property is dirty. Never felt comfortable. There was a dirty mop in the closet that smelled like mold. The light switches were nasty. As if a toddler wiped their dirty hands on them after eating. It was gross. Every inch. Only positives were communication with property was excellent and the bed was relatively comfortable.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Elizabeth, Gestion de l’hôtel
I am sorry to hear your stay in my apartment did not meet your expectations. I wish you had shared this information with us during your stay, as this could have been easily rectified to make your stay more comfortable. You only mentioned during your stay that you had problems finding street parking to unload your things on arrival. I hope to have a chance again to provide a better experience for you when you're back in Philly.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par TrustBNB, Gestion de l’hôtel
Thank you for taking the time to post a rating. Have a great day!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Elizabeth, Gestion de l’hôtel
Thank you for staying with us, and my apologies we weren't able to provide you with the last-minute cancellation you requested. I hope you understand.
par un voyageur
Great stay
Publié le 26 janv. 2024 sur HotelsThe place was great. Easy check in, easy check out, everything we needed.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par TrustBNB, Gestion de l’hôtel
I appreciate your review, Nikki. Thank you for staying with us!
par un voyageur
Publié le 6 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 janv. 2024 par TrustBNB, Gestion de l’hôtel
Thank you for choosing to stay with us, Kimberly. We hope you had a pleasant experience and look forward to hosting you again during your next visit to Philadelphia!
par un voyageur
Publié le 29 déc. 2023 sur Expedia
The property was clean and property management was always accessible.
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Elizabeth, Gestion de l’hôtel
Thank you again for staying with us, Sonji. I hope you enjoyed your stay in Philly. Happy New Year!
par un voyageur
Publié le 28 déc. 2023 sur Expedia
The property was not as advertised. It was rundown and and needs to be updated. We couldn't get into our room because the batteries were dead on the lock so we couldn't use the code. We had to hunt down a key late at night. Found a man's XXL shirt under the blanket on the couch. Cockroaches were in the bathroom. We saw the exterminator coming in the morning we were leaving and heard him tell the front desk he was there for the apartment we stayed in. Reached out to management but they told us we had to take it up with Expedia, again late at night. The owner denied our request for a refund. Absolutely bad business especially when you have guests coming from the west coast, Nevada. On a good note, the location was good with SERPA close to take us to the Eagles game.
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Elizabeth, Gestion de l’hôtel
Hi, Kari. I sincerely apologize for the inconvenience you experienced during your stay at our apartment and that it didn't meet your expectations. I understand that the front door battery was dead upon arrival and that you had to use the manual key. We did our best to replace the doorlock battery immediately, but unfortunately, every time the maintenance person came, there was no one in the apartment to let them in. Per our strict policy, we cannot allow anyone to enter the apartment without the current guest's permission.Regarding the shirt and cockroach, I reviewed our text messages and call transcripts, and I couldn't find any mention of these issues. Additionally, we have never received or requested a pest control visit for this apartment, and I am a bit confused about what you mentioned. Again, I am sorry for all the inconvenience caused and I hope that we will be able to provide you with a better experience next time you're in Philadelphia.
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par TrustBNB, Gestion de l’hôtel
Thank you for staying with us! We hope to see you again soon in Philly.
