Ratings based on 413 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 15, 2024 on Expedia
The staff was more than friendly felt great
Comment from Hotel Management
Feb. 28, 2024 by The Frangipani Team, Hotel Management
Dear Gilbert,Thank you so much for taking the time to write your review and share your positive experience with us! We're thrilled to hear that our staff made you feel welcome and comfortable during your stay. We truly appreciate your kind feedback, and it motivates us to continue providing exceptional service to all our guests.We hope to welcome you back again soon!Sincerely,
by A traveller
Posted Feb. 7, 2024 on Expedia
Not a "modern" hotel but a good clean place to stay in central Phnom Penh. My fifth floor room overlooked the Royal Palace and the National Museum. We enjoyed the rooftop bar and the complete breakfast. Tip: Take a morning walk through the grounds and courtyards of the Royal University of the Fine Arts for a look at some great contemporary sculpture.
Comment from Hotel Management
Feb. 9, 2024 by The Frangipani Team, Hotel Management
Dear Jeffrey,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and appreciated the stunning views from your room overlooking the Royal Palace and National Museum. It's wonderful to know that you found our hotel to be a good, clean place to stay in central Phnom Penh.We're thrilled that you were able to experience our rooftop bar and enjoyed our complete breakfast offerings. Your tip about taking a morning walk through the grounds and courtyards of the Royal University of the Fine Arts is fantastic! We're sure our future guests will appreciate this recommendation.We hope to welcome you back to The Frangipani Royal Palace Hotel in the near future for another enjoyable stay.Warm regards,
by A traveller from Issaquah
Posted Feb. 1, 2024 on Expedia
Very friendly and helpful staff. Great location. Roof top bar with excellent views of Phnom Penh.
Comment from Hotel Management
Feb. 2, 2024 by The Frangipani Team, Hotel Management
Dear David,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, especially our friendly and helpful staff, great location, and the excellent views from our rooftop bar. Your satisfaction is our top priority, and we're glad we could contribute to making your experience memorable. We hope to have the pleasure of welcoming you back to The Frangipani soon!Best regards,
by A traveller
Posted Jan. 26, 2024 on Expedia
Staff was very pleasant, informative and very helpful.
Comment from Hotel Management
Feb. 2, 2024 by The Frangipani Team, Hotel Management
Dear Frederick,Thank you for sharing your feedback with us! We're delighted to hear that our staff made your stay enjoyable by providing pleasant, informative, and helpful service. Your kind words mean a lot to us. We appreciate your support and hope to welcome you back to The Frangipani in the future!Warm regards,
by A traveller
Posted Dec. 29, 2023 on Expedia
There’s roof deck bar 👍
Comment from Hotel Management
Feb. 12, 2024 by The Frangipani Team, Hotel Management
Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed our rooftop deck bar. We hope you had a fantastic experience and look forward to welcoming you back soon. Cheers!
by A traveller
Posted Nov. 18, 2023 on Expedia
Old but comfortable. Bedside lights didn’t work properly . Friendly
Comment from Hotel Management
Nov. 18, 2023 by The Frangipani Team, Hotel Management
Dear John,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our friendly staff.We are sorry to hear that the bedside lights did not work properly during your stay. We strive to maintain our facilities in top condition, and we will investigate this issue immediately.We are glad that you found our hotel to be comfortable, despite the issue with the bedside lights. We hope you will consider staying with us again in the future.Thank you again for your feedback.Sincerely,
by A traveller
Posted Nov. 16, 2023 on Expedia
Comment from Hotel Management
Dec. 26, 2023 by The Frangipani Team, Hotel Management
Dear Ms. May,Thank you so much for your perfect 5/5 star review! We are incredibly grateful for your positive feedback and thrilled that you enjoyed your stay. We always strive to provide an exceptional experience for our guests, and your rating confirms that we're on the right track.While we would have loved to hear more about your specific experience, we deeply appreciate your endorsement. If you ever have the opportunity to stay with us again, please don't hesitate to share your thoughts!Thank you once again for choosing our hotel. We look forward to welcoming you back soon.
by A traveller from Encino
Posted Oct. 31, 2023 on Expedia
Pros:
- Excellent location. I could walk literally anywhere.
- Very nice and helpful staff.
- Simple property but it has everything one could need.
- Offers airport transfers and extensive list of local activities for additional fee. Everything was easy to navigate.
Cons:
- Outdated property and decor. It's not the hotel where you go to pamper yourself. Yet, it offers everything you need as a traveler.
Comment from Hotel Management
Nov. 1, 2023 by Norin, Hotel Management
Dear Petya,Thank you so much for your review of our hotel. We appreciate your feedback, both positive and negative.We are pleased to hear that you enjoyed our excellent location, friendly and helpful staff, and convenient amenities. We also appreciate your understanding that our property is simple and outdated. We are currently working on a number of renovations to update the hotel, and we hope to have them completed in the near future.We value your feedback and we are committed to providing a great experience for all of our guests. We hope to welcome you back again soon so that you can see the improvements we have made.Sincerely,
by A traveller
Posted Sep. 29, 2023 on Expedia
Comment from Hotel Management
Oct. 21, 2023 by Norin, Hotel Management
Dear May Thu,Thank you for taking the time to leave a 5-star review of the Frangipani Royal Palace Hotel. We are so glad that you enjoyed your stay with us.We are always striving to improve our guests' experience, and your feedback is valuable to us. We appreciate you sharing your thoughts with us.We hope that you will choose to stay with us again in the future.Sincerely,
by A traveller
Posted Aug. 30, 2023 on Expedia
Comment from Hotel Management
Sep. 20, 2023 by Chanthy, Hotel Management
Dear Gregory,Thank you for your 5-star review! We are always striving to provide our guests with the best possible experience, and your feedback is greatly appreciated. We are glad to hear that you had a positive experience with us.We hope to see you again soon!Sincerely,Chanthy
