6/10 Okay
Caitlin
Travelled with family, Travelled with family and small children
May 11, 2025
We stayed here after recommendations on a Facebook page. Can’t say I was overally impressed. It is run down and its age reflects in the cleanliness of the rooms. I’m pretty sure underneath of the beds hadn’t been cleaned ever. We had a pool access room which was good, but the locks are at child height which makes it difficult with a toddler. One day there was putrid smell all day and we called reception who said they would send someone and never did. The staff weren’t overly friendly, housekeeping never seemed to manage to clean our room when we were out, even when we were out for decent periods of time, which made things awkward, especially when we had a child that needed to nap. The shampoo is in a ceramic container and they tried to charge us AUD$50 for a replacement when one of our children smashed it. We had to request a cot 3 times despite it being on our booking. They are reluctant to provide ice and you have to go out to the bar to get or you are charged for it to be brought to the room. The fridge was not cold. Kids club was underwhelming. It is in a good location which is about the only thing going for it.
Caitlin
Stayed 7 nights in Apr 2025