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Renaissance Phuket Resort & Spa

5.0 star property
5-star beachfront resort near Mai Khao Beach

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Photo gallery for Renaissance Phuket Resort & Spa

Relax by the serene pool surrounded by lush greenery and palm trees.
Relax in a hammock suspended between two trees on a serene beach overlooking the calm sea.
Relax in a spacious outdoor lounge area with comfortable seating and a well-maintained garden, overlooking the lush surroundings.
Enjoy meals in this beautifully set dining area with a long table and wicker chairs.
Relax on the deck surrounded by lush greenery and a serene pond.

Popular amenities

  • Hot tub
  • All-inclusive

Explore the area

Map
555, Moo 3, Talang, Mai Khao, Phuket, 83110
  • Mai Khao Beach
    ‪5 min walk‬
  • Turtle Village
    ‪4 min drive‬
  • Splash Jungle Water Park
    ‪7 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Garden View (Renovated))

1 bedroom, down comforters, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Balcony (Garden View (Renovated))

9.6 out of 10
Exceptional
(5 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View (Recently Renovated)

Villa, 1 Bedroom, Non Smoking, Garden View (Recently Renovated)

Villa, 1 Bedroom, Non Smoking, Garden View (Recently Renovated)

9.4 out of 10
Exceptional
(3 reviews)
  • 117 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Non Smoking, Oceanfront (Recently Renovated)

Villa, 3 Bedrooms, Non Smoking, Oceanfront (Recently Renovated) | Pool

Villa, 3 Bedrooms, Non Smoking, Oceanfront (Recently Renovated)

  • 337 sq m
  • Ocean view
  • Sleeps 7
  • 3 Double Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront (Recently Renovated)

View from room

Villa, 1 Bedroom, Non Smoking, Oceanfront (Recently Renovated)

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Garden View (Renovated))

1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Balcony (Garden View (Renovated))

9.8 out of 10
Exceptional
(6 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Lagoon View (Renovated))

1 bedroom, down comforters, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Balcony (Lagoon View (Renovated))

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Lagoon View (Renovated))

1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Balcony (Lagoon View (Renovated))

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Corner (Garden View, Balcony (Renovated))

Suite, 1 Bedroom, Non Smoking, Corner (Garden View, Balcony (Renovated)) | Living room

Suite, 1 Bedroom, Non Smoking, Corner (Garden View, Balcony (Renovated))

  • 97 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Mai Khao

Beachside getaway.You'll find Mai Khao Beach and Sirinat National Park within a 15-minute walk of this Mai Khao resort. Also, Turtle Village is within 2 miles (3 km) and Splash Jungle Water Park is within 6 miles (10 km).
View more Resorts in Mai KhaoOpens in a new window

What's nearby

  • Mai Khao Beach - 5 min walk - 0.5 km
  • Turtle Village - 4 min drive - 2.3 km
  • Splash Jungle Water Park - 7 min drive - 5.4 km
  • Airport Viewpoint - 14 min drive - 6.9 km
  • Nai Yang Beach - 19 min drive - 13.4 km

Getting around

  • Phuket Intl. Airport (HKT) - 25 min drive

Restaurants

  • ‪Anantara Mai Khao Phuket Villas - ‬4 min drive
  • ‪Taurus - ‬4 min drive
  • ‪Maikhao Plaza - ‬5 min drive
  • ‪Bill Bentley Pub Turtle Village - ‬4 min drive
  • ‪Sala Sawasdee Lobby Bar JW Marriott Phuket - ‬4 min drive

About this property

Renaissance Phuket Resort & Spa

5-star beachfront resort near Mai Khao Beach
Some rates at Renaissance Phuket Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Renaissance Phuket Resort & Spa offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this resort measures 2917 square feet (271 square meters) and includes conference space. A children's pool, a health club, and a hot tub are also featured at the luxury Renaissance Phuket Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Mai Khao resort is smoke free.

  • 180 guestrooms or units
  • 4 levels
  • 7 buildings
  • 3 dining venues
  • Meeting rooms
  • 2917 sq ft of conference space
  • 271 sq m of conference space
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Renaissance Phuket Resort & Spa offers 180 accommodations with iPod docking stations and minibars. Beds feature down comforters. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2024.

The onsite spa has 8 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Czech, English, Russian, Thai

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: THB 800 for adults and THB 400 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 6 steps to reach entrance
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Raised toilet seat (27 inches high)
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in

Renovations and closures

The property will be renovating from May 15 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Renaissance Phuket Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1900.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10.7 percent

We've listed all charges provided to us by the property.

3rd person fees for Half Board rate plans: The extra-person fee for guests aged 12 and older is THB 1900 per person per night, and includes daily breakfast. An additional charge for extra person for half board package for guests and aged 12 and older is at THB 1060 per night. An additional charge for extra child aged 4-11 is THB 530 per person per night. Fees are collected at the property.
3rd person fees for All Inclusive rate plans: The extra-person fee for guests aged 12 and older is THB 1900 per person per night, and includes daily breakfast. The additional 3rd person charge for all-inclusive package for guests aged 12 and older is THB 1730 per person per day. Children aged 4-11 are charged THB 865 per day (includes breakfast and all-inclusive package).These additional 3rd person/children charges are compulsory, apply for the full stay, and must be paid upon check-in.
Additional person fees for Breakfast included rate plans: The additional 3rd person charge for guests aged 12 and older is THB 1,900 per person, per night and includes daily breakfast. The breakfast fee is THB 400 per person, per night for children aged 4-11 years old when sharing existing bed with parents. Fees are collected at check-in.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 800 for adults and THB 400 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: THB 1900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Phuket Renaissance
Phuket Renaissance Resort
Renaissance Phuket
Renaissance Phuket Resort
Renaissance Phuket Resort Thalang
Renaissance Phuket Thalang
Renaissance Resort Phuket
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Mai Khao
Renaissance Phuket Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Spa

Renaissance Phuket Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 510 out of 717 reviews
Rating 8 - Good. 161 out of 717 reviews
Rating 6 - Okay. 30 out of 717 reviews
Rating 4 - Poor. 10 out of 717 reviews
Rating 2 - Terrible. 6 out of 717 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, room comfort

Amazing outdoors

Renaissance Phuket is a great hotel with an amazing outdoor space and swimming pool. It does need renovation in the rooms and bar area and a bit more attention to cleanness. Some of the staff are really good with a great sense of service. We have been coming for years, but we can’t help to notice that the service and amenities are going down every year. No more welcome plate or snacks, no more turn down service, food in room service is not to standard, they bring food without any protection on it on some occasions. Overall we love this place but it needs to go back to its original standard.
Stayed 6 nights in Apr 2025

10/10 Excellent

Miriam

Stayed 3 nights in Dec 2024

8/10 Good

KHILNA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Property. I wished the common toilets around the reception would be cleaner.
Stayed 3 nights in Dec 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beach and Chill

Beautiful property, immaculately maintained, amazing staff, perfect beach - eco friendly more than I’ve seen elsewhere from straws to coffee cup covers. Near Phuket International airport.
Stayed 1 night in Dec 2024

10/10 Excellent

ANTINO, vallejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROPERTY ITSELF LOVELY BUT IT HAS IT'S PROS & CONS. NICE PLACE TO RELAX FOR A PEACE OF MIND. LIMITED TRANSPORTATION AS YOU ARE SO FAR OUT FROM ALL THE EXTRAORDINARY SIGHTSEEING & EXCURSIONS.
Stayed 5 nights in Nov 2024

10/10 Excellent

Moshe, Rehovot

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing luxery hotel. Very good service.Very kind staff.
Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Nice beach but no 5 stars

The beach is very nice and clean. Also, the tropical garden and design of the hotel is nice and modern. The personnel is super friendly. However, this hotel is not a 5 star class hotel compared to other global standards and 5 star hotels on Phuket for following reasons: - the pool is very very small and totally crowded. It is not a pleasure to use the pool and I rate a pool experience high. In case the waves are very high there is no alternative and a hotel of this size would need a pool to swim some lanes... - the prices are absolutely way to overprized compared to a usual price- performance ratio. Besides the high price niveau which cannot be justified by exceptional quality, additionally a service fee of 10% is added e.g. in the restaurant plus 7% VAT, so additionally 17% on top of the already high prices. - the hotel pays attention to sustainability. However, the same hotel uses a bug spray in the garden area which led to a situation that on the next day a lot of dead bugs such as bees were laying all over the place. The hotel does this in good purpose because a lot of tourists do not like bugs, however, this is contradicting the sustainability concept and let those animals live here as they belong to Phuket and this area as well. If tourists cannot handle a bug in the tropical area, they should stay away from traveling here. Put nature first and allow some butterflies such as other resorts. - an earlier checkin was not possible although the room was ready.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Prem, Chigwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Excellent service. All staff super helpful. Credit to the hotel. No beach access only downside. There is a beach you can see but not go on - cliff.
Stayed 3 nights in Sep 2024

10/10 Excellent

joshua, reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful restaurant and breakfast option. Staff is wonderful, as is the massage and spa options, too notch spa experience.
Stayed 2 nights in Sep 2024

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service from the staff / very attentive and proactive. Lovely food, great room, good price. Wonderful location on the Mai Khao
Stayed 14 nights in Aug 2024

8/10 Good

mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Rebecca De

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Sami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort on the beach. Great room with all amenities. Pool is great and service was amazing. Food in both restaurants was varied and delicious.
Stayed 2 nights in Jul 2024

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Leslie

Travelled with partner
For us the Villa with own pool is the best option to go for. Last time we stayed we had breakfast and diner included whereas this time we went for all meals plus two cocktails each day and a treatment each in the Spa. Having all meals was a mistake as we found that we couldn’t eat everything but for those with a large appetite it would be worthwhile. We would like to mention the lady who made up our Villa every day. Her name was Amm and she was a treasure being super efficient.
Stayed 7 nights in Apr 2024

8/10 Good

Mayank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.. beach access was a big advantage. Awesome spa. Very polite and helpful staff. Kids pool was a perfect spot to let kids have a good time in the shade.
Stayed 4 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not help you enough the rooms where spot on
Stayed 3 nights in Jan 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. The hotel is very convinient, rooms are fantastic. Very clean. The gym is the best I have seen and very unique for the hotel. Starbucks with protein shakes is unexpected and very great addition. The territory is cozy, which makes hotel stay pleasant. Only is the food is Ok, Sand restaurant has much to offer but the taste is average, would be great to improve it :) Overall I will definitely recommend the property and will back myself! Love it ☺️
Stayed 6 nights in Dec 2023

2/10 Terrible

hassan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for only two days as a family they are only advertising the villas so don’t trust what you see. Please see the pictures for more reality if you do not mind hearing a rooster every five minutes then this is the perfect place for you, but most importantly, if you’re OK with mold in your bathroom and dirty room and this is definitely the perfect place for your vacation. It was a very tough experience for my daughter who is three-year-old as she woke up with and bites everywhere inside of her crib or you can call it playpen because they don’t give you a crib.. we originally booked a full week but I had to fight with Expedia and the hotel to get reimbursed because originally they refused to reimburse me even with all the ant bites on my daughter. I complained earlier in the morning about the ant bites, and then they came and cleaned. Then on the day I had to call them again for the same problem after my daughter’s afternoon nap, and more bites. OK and the food was somewhat OK as well. Definitely not worth more than $200 a day including everything.

10/10 Excellent

Douglas, Hampton Bays

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my one of my favorite resorts in the world….the staff is extremely accommodating, the property and pool are beautiful and the food is totally awesome
Stayed 5 nights in Nov 2023

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was everything you’d expect from Marriott. However, there was a chicken and rooster habitat just beyond a wire fence about 20ft from our room’s front door. The rooster’s concept of time was just as screwed up as ours with their faint crowing. When we first arrived there was a very strong urine smell that we determined was coming from the rug under the bed. Once we notified the front desk, they immediately came and, per our request, removed the rug entirely. The staff was very friendly and took care of it very quickly. Once settled in, we took a nap and called the front to see if we could get some coffee delivered to us because it was 5 am before their breakfast opened. However, we were sorely disappointed to be given 2 instant coffee satchels accompanied by 2 instant creamer satchels on a tray. Aside from all this, the room was immaculate with heated toilet seat and a bidet. The bathroom itself was enclosed in a half glass wall with venetian blinds. Our room was always stocked with the complimentary water bottles. And their breakfast buffet was phenomenal! The servers were all on point with taking our drink orders, taking our plates and assisting where they could. Everyone there was so friendly and helpful. Last but not least, we had friends staying at another hotel next to us and upon meeting them for dinner and breakfast at their hotel, we were grateful that we stayed at the Renaissance by Marriott.
Stayed 4 nights in Oct 2023

10/10 Excellent

Chung Tai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023