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Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

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Photo gallery for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video - submitted by Scottsdale Travel Chick
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Property grounds
On the beach, white sand, free beach cabanas, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(28 reviews)
  • Garden view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(85 reviews)
  • Garden view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

8.8 out of 10
Excellent
(6 reviews)
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(62 reviews)
  • Ocean view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds, Accessible, Garden View

  • Garden view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Accessible, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 King Bed, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 King Bed

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

7.0 out of 10
Good
(2 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Presidential Suite, 1 King Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.A stay at this Downtown Playa del Carmen property places you steps from Playa del Carmen Main Beach and within a 5-minute walk of Quinta Avenida. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 8 min walk - 0.7 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Euro Grill - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.5-star beachfront property near Playa del Carmen Main Beach
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 524 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
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  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, 3,105 reviews
The price is CA $247
CA $304 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LED TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

How close is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive to the airport?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is 21.4 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on Jun 1, 2026 start from CA $346, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive .

How close is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offer free breakfast?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

No, there is no casino at this property, but Riviera Gran Casino (11-min walk) is nearby.

What time is check-in at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

This property offers free self parking and valet parking.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a pool?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive features 3 outdoor pools.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like Fusion cuisine, a beachfront location, and garden views.

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Innan, where you can enjoy body scrubs, hydrotherapy, and body wraps.

How close is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive to downtown Playa del Carmen?

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is 0.3 mi away from Playa del Carmen.

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1587 out of 2277 reviews
Rating 8 - Good. 385 out of 2277 reviews
Rating 6 - Okay. 161 out of 2277 reviews
Rating 4 - Poor. 79 out of 2277 reviews
Rating 2 - Terrible. 65 out of 2277 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Christopher Tien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services are awesome and the staffs are professional. Well trained. The food qualities are great especially dinner but the regular buffet is horrible low quality and not much selections, 3 Star rating. Cafe was okay, 3.5 Star rating.
Stayed 4 nights in May 2026

10/10 Excellent

STEFANO

Stayed 6 nights in Apr 2026

8/10 Good

JEFFREY GERALD, CINCINNATI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Food was just ok but everything else was great
Stayed 4 nights in Mar 2026

10/10 Excellent

Kareem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Jan 2026

8/10 Good

Janet Anne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. Nightly entertainment was fabulous. Assortment of restaurants and food were great!
Stayed 8 nights in Jan 2026

10/10 Excellent

Joseph Michael Simpson

Stayed 4 nights in Feb 2026

8/10 Good

Caroline

Stayed 3 nights in Feb 2026

10/10 Excellent

Andrew John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time. Had one of the four oceanfront swim up pool next to the big gazebo. Awesome spot. Quick walk to pool if that's your thing or just chill on the patio, in the pool, or right on the beach. Food was great overall. Some things weren't to our liking and other things we got twice! Drinks were generally weak. Awesome coffee! Got couples massage at Magic Spot, 2 minute walk from the front gate. Saw some raccoons and a possum a few times - good bug eaters and they ignore you. Beach is really small. Seaweed is around. I was bad one morning after a pretty windy prior day but they had people out there cleaning it up. They offer numerous activities like yoga, stretching, neat little arts and crafts, pool games, nightly shows - do it all or do nothing! I'd go back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Jason Robert

Stayed 5 nights in Jan 2026

10/10 Excellent

Laura J

Stayed 3 nights in Jan 2026

8/10 Good

RAPHAELE S

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a swim-up king suite with ocean front that was fantastic. Probably the best type of room at the resort. The beach was beautiful and the pools and grounds impeccably maintained. David our butler went out of his way to make our stay enjoyable from turning off a motion sensor light in the bathroom to making sure the fridge had the drinks we wanted. Where the resort was lacking however was in the food department. Spice had solid offerings, although not as varied as other resort’s, however we had pretty disappointing meals at Pelicanos. The Chef’s Plate was extra (like $100+ per person) so we passed on that. We got a facial at the spa as well as a body treatment for $170 per person. That was a total rip off. The facial did not even include exfoliation - just a bunch of products lathered on one after another. My skin felt drier after the facial than before… As for the body treatment, it was basically a vigorous body scrub that was then rinsed off with a wet towel. Hydrating cream was $30 extra. The hydrotherapy circuit should not even be advertised as such: two warm water hot tubs, a cold plunge, a steam room that was not hot enough and a sauna set to not even break a sweat. I did enjoy the cold plunge though. That was invigorating. Location for the resort was a big draw for us, with 5th avenue right out the door. Of course it is very touristy and overpriced but also very lively and fun. We were not crazy about all the upsell attempts made to squeeze more money out of us.
Stayed 6 nights in Jan 2026

10/10 Excellent

Rosalyn Eve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were lovely! So many wonderful amenities available.
Stayed 5 nights in Jan 2026

10/10 Excellent

Entela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience
Stayed 5 nights in Jan 2026

8/10 Good

Christine Jane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was immaculate. Rooms were clean and very large. Room service was excellent and prompt. Wait staff were very friendly and helpful.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jake

Stayed 7 nights in Jan 2026

10/10 Excellent

Crystal

Liked: Cleanliness
Amazing, so many live entertainment shows!
Stayed 6 nights in Jan 2026

8/10 Good

Bret Alan

Stayed 7 nights in Dec 2025

2/10 Terrible

diane

Stayed 4 nights in Jan 2026

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
all of it specifically the staff. felix, jorge, rueben and a bunch of others i forgot their names. (too many margaritas!) this is why people keep coming back to this place. the service can't be beat! food was great, the rooms are great.....the gym is awesome. we will be coming back every year here
Stayed 7 nights in Jan 2026

10/10 Excellent

Amnesh

Stayed 2 nights in Jan 2026

10/10 Excellent

Algenis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room were very clean. The staff was excellent. Everyone was very friendly. Would definitely recommend.
Stayed 3 nights in Jan 2026

10/10 Excellent

Holly Susanne

Liked: Cleanliness, amenities, property conditions & facilities
Service, food, pool, and entertainment was amazing! We had a wonderful time! I recommend this resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda Joyce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredibly friendly and the room was larger than expected with beautiful details like a hammock on each private deck.
Stayed 4 nights in Jan 2026

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean! Staff extremely friendly. It has a very good vibe.
Stayed 7 nights in Jan 2026

8/10 Good

Joshua, Draper

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We've been coming to this resort since before it was a Hyatt or a Hilton it was called the Royal Playa del Carmen. It has retained some of its original charm. Overall the food is less quality but still good. Can't changed it to reservation only for dinners which was a letdown because it was not that way in the past overall still clean and great location
Stayed 5 nights in Jan 2026