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The Palm at Playa

4.0 star property
4-star hotel near Playa del Carmen Main Beach

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Photo gallery for The Palm at Playa

Rooftop terrace
Rooftop terrace
Deluxe Room | Living area
Property entrance
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(25 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Loft

Loft

7.4 out of 10
Good
(13 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Down comforters, in-room safe, individually furnished, blackout drapes

Family Room

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Frida Kahlo Museum and 3D Museum of Wonders are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

4-star hotel near Playa del Carmen Main Beach
The Palm at Playa offers its guests an outdoor pool and a hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1015 reviews
Rating 8 - Good. 247 out of 1015 reviews
Rating 6 - Okay. 149 out of 1015 reviews
Rating 4 - Poor. 76 out of 1015 reviews
Rating 2 - Terrible. 82 out of 1015 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brenda, North York

Travelled with partner
Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.
Stayed 1 night in Jul 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Everything went well. Check in was a breeze and parking below was a bonus Dj on the roof top pool area was perfect
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Naela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.
Stayed 4 nights in Jul 2025

4/10 Poor

Rebecca

Stayed 5 nights in Jul 2025

6/10 Okay

Bjorn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Decent hotel, bit run down. Big minus for only having 3 working sun chairs by the pool, there were 5 when we arrived, I broke on by sitting on it and another guest broke another. They were super old and worn out on the mesh part. The last 3 days of our trip they only had sun 3 beds with umbrellas, which went super fast. a staff member said the owner knew and planned to buy more, but didn’t during our 5 day stay. Not at all what the pretty pictures show on Expedia and their rooftop show. We had to spend additional money going to the beach to rent sun chairs. Staff was friendly and it’s a great location. Just really worn down and the owner not seeming to care. 3 sun chairs for a 70 person hotel, quite disappointed
Stayed 5 nights in Jul 2025

10/10 Excellent

Aleyssa

The atmosphere , includes free parking and beautiful palm trees
Stayed 3 nights in Jun 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jonathon

Stayed 3 nights in Jun 2025

10/10 Excellent

Yonnas

Stayed 4 nights in Jun 2025

8/10 Good

Rafik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.
Stayed 4 nights in Jun 2025

10/10 Excellent

Livia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Yamila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!
Stayed 3 nights in Jun 2025

10/10 Excellent

Perrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

Frederick

Stayed 6 nights in Jun 2025

6/10 Okay

yesenia

Stayed 2 nights in Jun 2025

10/10 Excellent

elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonne situation geographique, très propre
Stayed 1 night in Jun 2025

10/10 Excellent

Victor, Phelan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Jun 2025

6/10 Okay

ROBERTO, Guaynabo

Travelled with group
Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

6/10 Okay

Kathryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room was terrible …they moved us to another.No shower pressure and the knob was broken. Water was scalding hot The guys were nice and tried to help. Blankets were torn. The hotel was overall very dirty. There was no tv in the first living room. The mirror was splattered with cleaner!
Stayed 6 nights in May 2025

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
2min walk from beach
Stayed 3 nights in May 2025

8/10 Good

Loretha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025