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A particular housekeeper was a problem. She would get inside the room (after ensuring) that we were nor inside under the pretext of cleaning and start cleaning even if cash and jewelry were laid out everywhere!
The reception and welcome team were excellent and made us feel very welcome with great hospitality! The Asst F&B manager Mr Purshottham went out of his way to help us with dining options and even helped us connect with his contact in Kathmandu to help its with our delayed baggage challenges. Highly commendable!
It says only 5 star hotel in Pokhara but limited hot water shower and lack of other facilities like jacuzzi and all. It doesn’t meet the standard of a 5 star hotel. Staffs were polite & friendly though.
Good size hotel in the area. Claim to be the only 5 star hotel in town. The amenities however don't reflect the same. No lockers in room, breakfast menu is very basic and does not cater for international travellers. Different internet networks in different parts of the hotel, and they keep disconnecting every now and then. My room had AC not working. Got changed to a bigger room, which was so smelly as if it was not in use for years. You can feel broken floor tiles under the carpets. Staff is great, however. They try to help you as much as they can, but the hotel owners need to invest in improving some of the basic facilities.
The hotel is like an oasis in the middle of a busy town. The service was great and the grounds were lovely. There is a lot of construction going on outside of the compound at this time so not a very walkable area but for a restful stay this was a lovely hotel.
Not really a 5 star hotel, albeit not the worse in Pokhara. Great view on the Annapurna. Comfort is decent, staff is very friendly and helpful. Breakfast buffet is basic.
The Pokhara Grande was a pocket of luxury in Nepal. Staff were friendly and very helpful, the room was lovely with mountain and garden views, food was nice. A Nepali massage was really good. Alas they were not geared up to do the pedicure they advertised but graciously did not charge for this. Would recommend this hotel
It is really a worth hotel for money you pay. Hotel Staff is very friendly and helpful specially reception, bar, restaurant and travel desk. Rooms are great with view of Annapurna range. Breakfast also nice. Great room service.