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Schloss Hotel & Spa Pontresina

4.0 star property
4-star ski hotel near Lake St. Moritz

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Photo gallery for Schloss Hotel & Spa Pontresina

Front of property
Miscellaneous
Interior detail
Interior
Indoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
Via Maistra 94, Pontresina, GR, 7504
  • Val Roseg
    ‪11 min walk‬
  • Lake St. Moritz
    ‪8 min drive‬
  • Signal Gondola
    ‪11 min drive‬

Room options

View all photos for Room, 2 Bedrooms

1 bedroom, minibar, desk, free cribs/infant beds

Room, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

1 bedroom, minibar, desk, free cribs/infant beds

Single Room

8.4 out of 10
Very good
(9 reviews)
  • 21 sq m
  • Sleeps 1
  • 1 Double Bed

Executive Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

1 bedroom, minibar, desk, free cribs/infant beds

Superior Room

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

1 bedroom, minibar, desk, free cribs/infant beds

Standard Double Room

7.8 out of 10
Good
(8 reviews)
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

About the area

Pontresina

Winter getaway.Within a 5-minute walk of this Pontresina hotel, you'll find Alp Languard and Engadin Valley. Bellavita Pool and Spa and Alpin Museum are also within half a mile (1 km).

What's nearby

  • Alp Languard - 2 min walk - 0.2 km
  • Val Roseg - 11 min walk - 1.0 km
  • St. Moritz Leaning Tower - 8 min drive - 8.0 km
  • Lake St. Moritz - 8 min drive - 8.4 km
  • Signal Gondola - 11 min drive - 10.2 km

Getting around

  • Pontresina Station - 13 min walk

Restaurants

  • ‪Muottas Muragl - ‬17 min drive
  • ‪Bo's Co - ‬5 min drive
  • ‪Nostra Pizzeria - ‬9 min walk
  • Alp Muottas
  • ‪Lej Da Staz - ‬14 min drive

About this property

Schloss Hotel & Spa Pontresina

4-star ski hotel near Lake St. Moritz
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. This ski hotel also offers a health club, a steam room, and ski passes. For a fee, parking is available.

This 4-star Pontresina hotel is smoke free.

  • 140 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Schloss Hotel & Spa Pontresina offers 140 accommodations with minibars and hair dryers. This Pontresina hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

SCHLOSS SPA has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, German (Sign language), Italian, Russian

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 18 per day)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 50; reservation required

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Steam room

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: CHF 18 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.10 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CHF 18.00 per day
  • Pet fee: CHF 18 per pet, per night
  • Rollaway bed fee: CHF 70.0 per day
  • Hosted evening meal: CHF 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Schloss Wellness
Hotel Schloss Wellness Family
Schloss Hotel Wellness
Schloss Hotel Wellness & Family
Schloss Hotel Wellness & Family Pontresina
Schloss Wellness
Schloss Wellness Family
Schloss Wellness Family Pontresina
Schloss Wellness Hotel
Wellness Schloss
Schloss Hotel Wellness Family Pontresina
Schloss Hotel Wellness Family
Hotel Schloss Pontresina Family
Hotel Schloss Family
Schloss Pontresina Family
Hotel Schloss Pontresina Family Spa

Schloss Hotel & Spa Pontresina Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 273 reviews
Rating 8 - Good. 88 out of 273 reviews
Rating 6 - Okay. 38 out of 273 reviews
Rating 4 - Poor. 16 out of 273 reviews
Rating 2 - Terrible. 6 out of 273 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

susann

Gentle man at guess check in was over the top with service and kindness very knowledgeable made me feel like great hotel at home- so wonderful
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Stayed 4 nights in Mar 2025

10/10 Excellent

hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

LARISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great location for use of public transport
Stayed 3 nights in Feb 2025

10/10 Excellent

Vesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this property and truthfully cannot complain much about it. The area was beautiful and friendly. The rooms were very clean and the beds were very comfortable. My only downside was that not every employee treated me at the same level as some of the other guests. I believe this was due to my age. However, while checking in, the couple in front of me were given a lot of information regarding the spa, breakfast, ski shuttle, and more amenities. I was simply given the room key and had to ask multiple questions about the hotel and all it had to offer. Regardless, I enjoyed my stay and loved the hotel.
Stayed 2 nights in Feb 2025

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Hotel schloss

Front desk people were not very friendly. Not easy to find out about ski room and no one helped with skis or getting in room. The walk there was not plowed or safe, very icy. The hotel van was not offered to us. Breakfast was good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mary, brooklyn

Stayed 2 nights in Feb 2025

10/10 Excellent

monti, Agua Dulc

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Great hotel with wonderful amenities included such as their spa, full breakfast with so many options and shuttle to skiing in Celerina. Everyone was so nice and helpful, plus they did speak a bit of English or other languages. Also, the local bus was very close to the hotel to take into St. Moritz. Will definitely stay here again when in the St. Moritz area.
Stayed 3 nights in Feb 2025

8/10 Good

Fiona

Stayed 3 nights in Dec 2024

10/10 Excellent

Maria, Brick

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Lenka, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very nice clean hotel and spa. Hotel needs a little bit of refurbishment.
Stayed 2 nights in Jan 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a weeks stay with my son & we thoroughly enjoyed ourselves. The view from our window was spectacular, shuttle bus to the gondola in celerina was perfect & they will also bring you back if you call them when you’re ready, we used the local bus though as they’re super efficient & included in the price of your ski pass locally. Ask about the stay & ski pass, so much cheaper!
Stayed 7 nights in Jan 2025

10/10 Excellent

Bruna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

edisson

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing. I had a great time with my girlfriend. I enjoyed my stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Felipe, Malden

Liked: Cleanliness, property conditions & facilities
We love the hotel
Stayed 1 night in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Seymur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 5 nights in Dec 2024

10/10 Excellent

Toru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm friendly welcome which made our stay extremely pleasurable.
Stayed 1 night in Jul 2024

10/10 Excellent

Sepehr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but we had a great time. make sure you try out the spa when you visit.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
View from our room was amazing. Interestingly, we were on floor -1 and it seemed like an unwanted stepchild of floors. All the lights in our hallway turned on only when you entered it. The overhead lights, paint and carpet were all old school--real old school. It was a bit of a "Shining" moment each time I stepped into that dark corridor. This is a large, statuesque hotel. It could use some painting and additional care that a formidable building like this needs. But that can only be done in the summer months, so not casting any stones. All things considered, a nice experience and I'm happy to recommend. If your primary destination is St. Moritz, I might suggest staying there. I found the Bus drivers and train personnel to be a completely unhelpful awful lot, and bussing it down to the station and over to St. Moritz sation was a considerable hassle (in my opinion) every day. That aside, the hotel experience was great. I would stay here again if my primary destination wasn't St. Moritz.
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Bad service, nice enough hotel

Extremely slow dinner service whilst being ignored and forgotten about when asking for simple things such as salt/pepper and sauce for dinner. Not very friendly staff. Long wait for check out in the morning with only one person serving at the desk. Lady asked if we had a nice stay, we said so so based on the overall service we’ve received and she said oh ok thank you for letting me know but didn’t do anything about it. Lack of care and lack of overall customer experience. Taxi in to St Mortiz from the hotel was 55CH for less than a 10 min drive. Hotel didn’t warn us and there was a bus directly outside of the hotel which we could have used which was 5CH each. Exactly the same door to door experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolás, San Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and views
Stayed 4 nights in Feb 2024