Ratings based on 940 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not Novotel standard
Posted Feb. 25, 2024 on HotelsHotel desperately need renovation.
Rooms and mattress we well used condition
Comment from Hotel Management
Feb. 26, 2024 by Gageiro, Hotel Management
Dear Deepu,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager
by A traveller
Recommended for families
Posted Feb. 22, 2024 on HotelsVery nice experience, great location and friendly staff
Comment from Hotel Management
Feb. 26, 2024 by Gageiro, Hotel Management
Dear Lisa,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager
by A traveller
Posted Feb. 14, 2024 on Expedia
Lovely staff very friendly and helpfull !!
Comment from Hotel Management
Feb. 19, 2024 by Gageiro, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro GageiroGeneral Manager
by A traveller
Posted Oct. 17, 2023 on Expedia
Tub was not safe to get in and out of. Way too high off ground.
Comment from Hotel Management
Nov. 6, 2023 by Gageiro, Hotel Management
Dear Mark,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager
by A traveller
Posted Oct. 13, 2023 on Expedia
Nice hotel, although not so easy to get to if you don't have a car.
Comment from Hotel Management
Nov. 6, 2023 by Gageiro, Hotel Management
Dear Alastair,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro Gageiro
by A traveller
Posted Oct. 7, 2023 on Hotels
Comment from Hotel Management
Oct. 10, 2023 by Gageiro, Hotel Management
Estimado Esteban,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Porto Gaia. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Pedro GageiroDirector General
by A traveller
Posted Sep. 27, 2023 on Expedia
The staff had a weird rude attitude throughout our stay. It isn’t exactly the nearest from the main area in Porto, but it worked for us for what we needed it.
Comment from Hotel Management
Oct. 2, 2023 by Gageiro, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pedro GageiroGeneral Manager
by A traveller
Posted Sep. 9, 2023 on Expedia
My family enjoyed the amenities of the hotel. It’s was a little disappointment to came to our room and not found it clean, specially the bathroom.
Comment from Hotel Management
Sep. 11, 2023 by Gageiro, Hotel Management
Dear Dianna,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager
by A traveller
Posted Sep. 8, 2023 on Expedia
Very good
Comment from Hotel Management
Sep. 11, 2023 by Gageiro, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Gageiro
by A traveller from Montreal
Posted Sep. 2, 2023 on Expedia
Staff was really nice, the room ok but the air conditioning was not perfectly working and was very slow. Pool was often crowded and we had an electricity shortage in the night and in the morning. I don’t know the cause but it tainted a little our stay.
Comment from Hotel Management
Sep. 11, 2023 by Gageiro, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pedro GageiroGeneral Manager
