Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Condo in paradise…
Publié le 29 févr. 2024 sur HomeAwayVacasa manager Mahea was amazing! This property has very comfortable beds and the lay out of the condo allows for privacy in all rooms! Teenagers loved the pool.
Great stay!
par un voyageur
Family vaca
Publié le 29 janv. 2024 sur HomeAwayThe unstairs bed was unmade when we showed at the property. I contacted VRBO many times and asked for a manager to call and also to deliver linen to make the bed. After many contacts and 48 hours they finally left linen on the porch. Only problem we needed a queen and they delivered a twin. I also asked that they infom the owner since we were not able to use the bed for 2 days, they said its not possible. Nice place for my family to stay but after 10 + years of using VRBO I was very disappointed with the customer service. I would also think the owner would want to know this happened for their protection from poor service to their renters thus I am writing this note for them. We used to be able to email the owner but does not appear to be an option any more.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par VrboOwner, Gestion de l’hôtel
Don, thank you for your review. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur de Ashland, MO
Beautiful Unit, Terrible Service
Publié le 25 janv. 2024 sur HomeAwayThis is a beautiful condo in a beautiful complex. Unfortunately, some issues in the unit, and the failure to deal with them by the property management company, resulted in a less-than-stellar experience.
1) The washing machine was full of mildew. All of the bath towels in the unit smelled of it, and when we went to wash them, we found the reason why. We called for three days to have someone come and fix the washer, and each day were told that the local team would be in touch. After the second day of no resolution, we used some paper towels and bleach spray to try to clean the rubber liner around the drum and both times the paper towels ended up being caked in a dark brown gunk. We came home at the end of the third day to a bottle of mold/mildew cleaning spray and a rag outside of our front door…
2) The A/C unit in the bedroom with the twin beds on the first floor leaks. We woke up after the first night to standing water that filled the closet and extended underneath one of the beds. It took four beach towels to clean up all of the water. We turned off the unit and called to have it looked at. The first time calling we were told that the local team would be in touch. The next day we were told to just leave it on — this could explain why the floor in this room is peeling. We left it off the rest of our stay.
There is more to share, but I’m out of characters.
This could be great unit — but I wouldn’t recommend based on our recent stay though.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration with the issues you encountered and our lack of follow-up. Your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Please know that we are following up with our local team to address this incident and ensure guest issues are handled in a timely manner moving forward. Our team is working to ensure these items are addressed. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and keeping our properties in perfect shape. We hope to have another opportunity to host you with an improved experience.
par un voyageur de South Jordan, Utah
Princeville condo
Publié le 13 janv. 2024 sur HomeAwayLarge, clean condo sleeps 8 comfortably. Wonderful beach items to borrow in outside closet including chairs, snorkel equipment, umbrella and kid sand toys. Has a pack n' play for a little one to sleep. Great customer service and easy self entry. Would stay again in a heartbeat.
par un voyageur
Nice place beautiful setting
Publié le 29 déc. 2023 sur HomeAwayThe place is very nice. Roomy.
par un voyageur
Great Stay!
Publié le 15 août 2023 sur HomeAwayWe had a group of 7 and the property was spacious and clean. The pool was a wonderful addition and added hours of fun. We would definitely rent again.
par un voyageur
Great potential
Publié le 22 juill. 2023 sur HomeAwayOverall a nice stay but really needs a deep clean and maintenance. It was like going to our 70s era cabin in the mountains of Utah, but dirtier. The master shower was furry at the edges with black mold, curtains and walls are stained with dirt and food, one of the air units leaked like a waterfall, one didn't really cool and in that room the carpet was filthy and the top sheet was a full for a queen bed and the covers had to be washed, also filthy. We were encoraged to go shoeless, but realized quickly that we needed to clean all of the floors as our socks and soles if our feet were black with dirt. Just dirty, dated and worn. Vacasa was responsive overall and did refund the cleaning fee, but it took almost to the end of our stay to get the unusable air unit repaired and get our guest off the couch and into a bed vs sleeping in a hot box like a prisoner of war.
Commentaires de Gestion de l’hôtel
7 août 2023 par VrboOwner, Gestion de l’hôtel
Hi Christopher, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!
par un voyageur
Spacious condo with covered porch
Publié le 20 avr. 2023 sur HomeAwayWe had a wonderful stay at this condo for our time in Princeville. It was very spacious for 4 adults with 3 bedrooms and 3 bathrooms plus an extra seating area upstairs. We also enjoyed our coffee on the covered wrap around porch. The location was also good as we could walk (10 min) or drive (2 min) to the grocery store and small plaza which also had restaurants. The grocery store had everything you need including hot take out meals, Poke, sushi, alcohol, beer, wine and even snorkel gear, water shoes and other beach gear. We were also within walking distance to a nice beach and from there you could walk to Anini Beach (steep hill but otherwise easy walk). Also a short drive to Anini Beach from the unit. Our favourite beach was Tunnels Beach though. Really great snorkelling and beautiful green mountain beside. We went there several times to snorkel and one evening we picked up takeout from Hanalei Bay then went back to Tunnels to watch the sunset. Stunning!
par un voyageur
Great for families
Publié le 11 mars 2023 sur HomeAwayHuge condo. We had 4 people. Could easily sleep 6 or more. Plenty of space to spread out. Nice and clean. Washer and dryer was a plus. Unit had AC but we didnt need/use it. Lots of windows which we like but unit is surrounded by other units so not much privacy unless you close all the blinds. Convenient location to Kuhio hwy and north shore stuff. We really enjoyed the unit but wouldn’t stay here again simply because we’d prefer more privacy.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
We had a wonderful time In Princeville
Publié le 19 juill. 2022 sur HomeAwayThis condo was perfect for our family of seven. We had tons of room to spread out and enjoy the space. The kitchen and dining area allowed us all to be together for family meals. We enjoyed the peace and quiet of the wraparound lanai. All in all, a wonderful place to stay.
