Note fondée sur 81 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 févr. 2024 sur Expedia
This was our first time in Turks and Caicos and we are so glad that we stayed at the Tides!!
The staff in the reception was so pleasant, helpful and always checking if we needed anything. The guys that took our chairs and umbrellas to the beach every day were the best!
We will definitely go back to Tides on our next trip !! The
location was perfect!! Thank you for the wonderful time!!
If I was to suggest something to better this place it would be to have accessibility to a BBQ grill. It would make our home meals so much easier.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Susie, Reservations Manager, Gestion de l’hôtel
Thank you for choosing to stay with us at The Tides during your first visit to Turks and Caicos! We're delighted to hear you enjoyed our attentive staff and convenient location. Your feedback about the BBQ grill is appreciated and will be taken into consideration for future improvements. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 17 mars 2024 sur Expedia
Property is new and location is very good. Highly recommend
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Management , Gestion de l’hôtel
Hi Renata,Thank you for the great review. We enjoyed having you with us. We hope to see you soon!
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Management , Gestion de l’hôtel
Thank you for your review. We hope to see you again.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Nice , beautiful and quite I will definitely return there !
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Susie, Reservations Manager, Gestion de l’hôtel
Hi Cristina,Thank you for the great review. We hope to see you on your next adventure!
par un voyageur
Publié le 11 mars 2024 sur Expedia
The staff was amazing, very helpful, knowledgeable, and very friendly! The place was clean, it was private, pool was perfect. It was very close to everything!! We will definitely be back!
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Susie, Reservations Manager, Gestion de l’hôtel
Hi Tracy,Thank you for the great review. We loved having you with us. Thank you for the kind words to our staff I will share this with them! Can't wait to see you on your next adventure!
par un voyageur
Publié le 7 mars 2024 sur Expedia
Rent a car, you won’t regret it. Check out the whole island, so many beaches.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Warm Regards, Susie , Gestion de l’hôtel
Hi Natalie,Thank you for the great review. It was our pleasure having you with us. Hope to see you again on your next adventure.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Close to the beach
Only recommendation is that the sliding door to the pool needs to have a better lock for better security
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Management , Gestion de l’hôtel
Hi,Thank you for your valued feed back. It was our honor having you with us. We try very hard to listen to our guest feedback. We have new locks coming in for the sliding doors.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Fourth floor no water pressure
Plumbing leaky under sink
Some basic Kitchen utensils missing
Other than that we enjoyed the stay
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Susie, Reservations Manager, Gestion de l’hôtel
Thank you for your great review! We're pleased you were happy with your room and amenities. Your security and comfort are our priorities. We appreciate your recommendations and hope to welcome you back soon for another enjoyable stay.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Susie, Reservations Manager, Gestion de l’hôtel
Thank you for taking the time to share your review, Brandi. We appreciate the 10 out of 10 rating, and we look forward to hosting you again.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
It’s great if you are ok paying $1200 per night for your water to not work if people are using it below you and with half the lightbulbs in the master bathroom being burned out so you can barely see. The only three lightbulbs outside our door, lighting up our entryway were also burned out…making it difficult to see our doorknob/keyhole at night.
I asked maintenance 4 times in 3 days to come up to our penthouse suite to change the bathroom ones. We were told they’d come. They continually did not…and I’m sure they never planned on it, and those lights will never get fixed.
The last night, we didn’t sleep at all. The whole wall facing the water is sliding glass doors. Great, in theory…but not if they’re so cheap that they don’t sit on actual tracks and properly close or seal. On a windy night, it sounds like a perpetual tornado. We had the doors all closed, but the curtains inside were blowing around like they were open.
This building was apparently built in 2022, which totally surprised me. It’s like it was build using legos! Building inspectors are clearly not a thing there. It’s sad, because the finishes are beautiful and the location is great. It’s just when you want to use anything…toilets, doors, kitchen sink, lights etc…you realize that looks can be deceiving.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Management , Gestion de l’hôtel
Thank you for your feedback. We investigated the light bulbs when it was first brought to our attention and confirmed none of them required replacement. What we have in our Guest History files is that you had requested additional lighting. Regarding the sliding doors, we are planning door replacements for this unit over the summer as part of routine maintenance. We take all feedback seriously to ensure a comfortable stay for all our guests. We're pleased you enjoyed our location and best wishes for your future travels.Warm Regards,Management
