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4.8 out of 5

"Beautiful resort. Staff is very attentive " More

By a verified traveller on Mon 04 Mar 2024

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Hotel Description

Adults-only beachfront property with 6 outdoor pools

On the beach

A stay at this Uvero Alto property places you within 9 miles (15 km) of Macao Beach and 12 miles (20 km) of Cana Bay Golf Club.

All-inclusive

A full-service spa, 12 restaurants, and 6 outdoor pools are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 poolside bars and enjoy free perks like buffet breakfast and valet parking.

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Beach Front Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite With Private Pool & Deck

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence El Carmen - Adults Only - All Inclusive ratings based on 24 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence El Carmen - Adults Only - All Inclusive

Everyone (8) Couples (10) Family (5)
5 out of 5
Beautiful resort. Staff is very attentive

Posted by on 4 Mar. 2024

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Comment from Hotel Management

7 Mar. 2024 by The Excellence Collection

Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5 out of 5

Posted by on 8 Oct. 2023

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Comment from Hotel Management

31 Oct. 2023 by The Excellence Collection

Thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

5 out of 5
Great service

Posted by on 9 Sep. 2023

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Comment from Hotel Management

11 Sep. 2023 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5

Posted by on 18 Feb. 2023

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Comment from Hotel Management

13 Mar. 2023 by The Excellence Collection

Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5 out of 5
It was simply amazing!

Posted by on 16 Nov. 2022

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Comment from Hotel Management

17 Nov. 2022 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5

Posted by on 20 Jul. 2022

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Comment from Hotel Management

21 Jul. 2022 by The Excellence Collection

Allow us to thank you for your preference on Excellence El Carmen and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5 out of 5
The staff at Excellence El Carmen treated us so well. They were always friendly, helpful and knowledgeable.

Posted by on 6 Jul. 2022

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Comment from Hotel Management

7 Jul. 2022 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
The flamingoes were so cool and the beach of course!

Posted by on 19 May 2022

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Comment from Hotel Management

6 Jun. 2022 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
We were greeted by Christian as soon as we exited our vehicle. He was extremely friendly and made us feel like he was welcoming us home! The waiters and waitresses at The Agave, The Grill, and The Kitchen Table were very friendly. Felix B. at the Sports Bar was like a breath of fresh air. He always had a bright smile each and every time we visited the bar. The chicken wings were delicious! The waitresses and hosts at the Lobster House were extremely rude both times we ate there. Kassandra with the entertainment staff was so friendly! I loved her enthusiasm and she always wanted to make sure you were having an awesome time! The resort is gorgeous and well kept. My husband and I truly enjoyed our stay!

Posted by on 14 Mar. 2022

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Comment from Hotel Management

15 Mar. 2022 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, great food with so many options to choose from, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5

Posted by on 4 Mar. 2022

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Comment from Hotel Management

25 Oct. 2022 by The Excellence Collection

Thank you for your preference on Excellence El Carmen! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection

About the Excellence El Carmen - Adults Only - All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Sailboats not included
  • Tennis lessons not included
  • Onsite entertainment and activities included

Property Features

Excellence El Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Excellence El Carmen - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers outdoor tennis courts, a spa tub, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen - Adults Only - All Inclusive offers 492 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Basmati - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Grill - This steakhouse serves lunch and dinner. Open daily.

Agave - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Reservations are required for onsite COVID-19 testing
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
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  • Excellence El Carmen Adults Hotel Punta Cana
  • Excellence El Carmen Adults Hotel
  • Excellence El Carmen Adults Punta Cana
  • Punta Cana Excellence El Carmen - Adults Only Hotel
  • Hotel Excellence El Carmen - Adults Only
  • Excellence El Carmen - Adults Only Punta Cana
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults
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  • Excellence Carmen Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Only All Inclusive
  • Hotel Excellence El Carmen - Adults Only All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence Carmen Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults All Inclusive All-inclusive property
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
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  • Excellence El Carmen Adults Only
  • Excellence Carmen Inclusive
  • Excellence El Carmen - Adults Only - All Inclusive Punta Cana

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.