4/10 Poor
Kimberly
Travelled with family, Travelled with partner
Aug 23, 2025
Liked: Staff & service, amenities
Property is is great. I went with family and siblings and wanted to be on “their side”. I immediately am told I’m being upgraded for free to the adult side. After explaining I don’t want that, I get told that the original king room on booked in the family side is now no longer available because they already changed my room to the upgrade. The only available room was 2 double beds. So I had to take the room on the non family side. This took 2 hours. When my family arrived as I was finally shown my room we hurried to inform my parents and my siblings what was going to happen. Luckily I had to deal with the drama and not them. Except my brother was told the complete opposite. There was no 2 double bed rooms available. They could wait a night and switch rooms from the king to the 2 double beds the next day which they did. The room had no ac and no hot water and they did nothing to rectify it. It was hot outside, hot inside and miserable with no AC in your room.
Kimberly
Stayed 7 nights in Aug 2025
