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Occidental Caribe - All Inclusive

3.5 star property
3.5-star beachfront property near Arena Gorda Beach

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Photo gallery for Occidental Caribe - All Inclusive

Superior Room, Sea Facing | Aerial view
Property video
On the beach, white sand, beach towels, beach massages
Front of property
Free minibar, in-room safe, desk, blackout drapes

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia, 23301
  • Place, Arena Gorda Beach
    ‪19 min walk‬
  • Place, Cana Bay Golf Club
    ‪17 min drive‬
  • Place, Bavaro Beach
    ‪37 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪39 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Ocean View

Beach/ocean view

Room, Ocean View

  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite (Level)

Premium Suite (Level)

Premium Suite (Level)

8.6 out of 10
Excellent
(12 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Free minibar, in-room safe, desk, blackout drapes

Superior Room

7.4 out of 10
Good
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Sea Facing

Superior Room, Sea Facing | Beach/ocean view

Superior Room, Sea Facing

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Punta Cana

On the beach.Your stay at this Bávaro property places you within 3 miles (5 km) of Arena Gorda Beach and Punta Blanca Golf Course. Also, Cana Bay Golf Club is within 3 miles (5 km) and Splash Water Park is within 6 miles (10 km).

What's nearby

  • Arena Gorda Beach - 19 min walk - 1.6 km
  • Cana Bay Golf Club - 17 min drive - 5.1 km
  • Cocotal Golf and Country Club - 19 min drive - 11.9 km
  • Los Corales Beach - 28 min drive - 14.5 km
  • Bavaro Beach - 37 min drive - 18.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 42 min drive

Restaurants

  • ‪La Altagracia - ‬14 min walk
  • ‪Tarantela - ‬12 min walk
  • ‪Selections Buffet - ‬4 min drive
  • ‪Mangu - ‬6 min drive
  • ‪Quisqueya - ‬14 min walk

About this property

Occidental Caribe - All Inclusive

3.5-star beachfront property near Arena Gorda Beach
Occidental Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Occidental Caribe - All Inclusive offers its guests a full-service spa, a complimentary water park, a marina, and 3 outdoor swimming pools. There are 8 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 87 square feet (8 square meters) and includes conference space. A casino, a children's pool, and a nightclub are also featured at the family-friendly Occidental Caribe - All Inclusive. You'll have access to the indoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Punta Cana property.

  • 798 guestrooms or units
  • 4 levels
  • 7 buildings
  • 8 dining venues
  • 8 bars or lounges
  • 87 sq ft of conference space
  • 8 sq m of conference space
  • Built in 2000
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Occidental Caribe - All Inclusive offers 798 air-conditioned accommodations with free minibar items and laptop-compatible safes. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, sun loungers
Occidental Punta Cana - All Inclusive
Bávaro
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 2,241 reviews
The price is CA $308
CA $394 total
includes taxes & fees
Jun 1 - Jun 2
Occidental Punta Cana - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 23 slot machines
  • 3 gaming tables
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool (guest access)
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Shopping mall
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 32-inch LCD TV
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [During spring break, check-in may be at the theatre]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Valentine's Day (February 14) Gala Dinner per adult: USD 35
  • Valentine's Day (14 February) Gala Dinner per child: USD 35 (from 2 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 15 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo
All Inclusive Barcelo Punta Cana
All Inclusive Punta Cana Barcelo
Barcelo All Inclusive
Barcelo All Inclusive Punta Cana
Barcelo Punta Cana
Occidental Caribe All Inclusive All-inclusive property
Punta Cana All Inclusive Barcelo
Punta Cana Barcelo
Punta Cana Barcelo All Inclusive
Barcelo Dominican Punta Cana
Barcelo Premium Punta Cana
Barcelo Punta Cana Hotel Punta Cana
Barcelo Punta Cana Resort
Breezes Punta Cana
Occintal Caribe Inclusive inc
Barceló Punta Cana
Occidental Caribe All Inclusive Punta Cana
Barcelo Bavaro Punta Cana
Bavaro Beach Resort
Barcelo Bavaro Beach Punta Cana
Bavaro Beach Hotel
Barceló All Inclusive
Occidental Caribe All Inclusive
Occidental Caribe Punta Cana
Occidental Caribe
Occidental Caribe - All Inclusive Punta Cana
Occidental Caribe - All Inclusive All-inclusive property

Frequently asked questions

How close is Occidental Caribe - All Inclusive to the airport?

Occidental Caribe - All Inclusive is 17.6 mi (42-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Occidental Caribe - All Inclusive?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Occidental Caribe - All Inclusive on May 26, 2026 start from CA $245, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Occidental Caribe - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Occidental Caribe - All Inclusive.

How close is Occidental Caribe - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Occidental Caribe - All Inclusive offer free breakfast?

Occidental Caribe - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Occidental Caribe - All Inclusive?

During your stay you can enjoy the 11 square-foot casino on site, featuring 23 slot machines and 3 gaming tables.

What time is check-in at Occidental Caribe - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Occidental Caribe - All Inclusive?

This property offers free self parking.

Does Occidental Caribe - All Inclusive have a pool?

Occidental Caribe - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Occidental Caribe - All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like Mexican cuisine, a beachfront location, and pool views.

Does Occidental Caribe - All Inclusive have a spa?

This property has a spa, which features facials, beach massages, and detox wraps.

How close is Occidental Caribe - All Inclusive to downtown Punta Cana?

Occidental Caribe - All Inclusive is 14 mi away from Punta Cana.

Occidental Caribe - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 512 out of 1448 reviews
Rating 8 - Good. 300 out of 1448 reviews
Rating 6 - Okay. 245 out of 1448 reviews
Rating 4 - Poor. 179 out of 1448 reviews
Rating 2 - Terrible. 212 out of 1448 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Souzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2026

10/10 Excellent

LUIS COTTO, Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia en el Hotel Occidental Caribe en Punta Cana, República Dominicana, fue simplemente maravillosa. Desde el momento de nuestra llegada, el ambiente tropical, las hermosas playas de arena blanca y las instalaciones amplias y bien cuidadas nos hicieron sentir de vacaciones de verdad. El hotel ofrece una gran variedad de actividades para todas las edades, excelente entretenimiento diario y nocturno, así como una buena selección gastronómica en sus restaurantes y buffet. Las piscinas son espaciosas, el acceso a la playa es espectacular y el ambiente general es alegre, relajado y familiar. Sin duda, es un lugar ideal tanto para descansar como para disfrutar en familia o en pareja. Sin embargo, lo que realmente hizo nuestra experiencia aún más especial fue el trato excepcional del personal. Queremos destacar especialmente a Isaury de los Santos, quien se distinguió por su amabilidad, profesionalismo y atención genuina. Siempre con una sonrisa, dispuesto a ayudar y asegurándose de que cada detalle fuera perfecto, su servicio marcó una gran diferencia durante nuestra estadía. Personas como Isaury elevan la calidad del hotel y hacen que uno quiera regresar. Agradecemos al equipo del Occidental Caribe por unas vacaciones memorables. Sin duda, recomendamos este hotel y esperamos volver pronto para disfrutar nuevamente de su hospitalidad y del excelente servicio de personas como Isaury de los Santos.
Stayed 4 nights in Apr 2026

10/10 Excellent

Brenda Enid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2026

10/10 Excellent

Ana I

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has a beautiful view, the check-in process was quick and easy, the room was spacious, clean and had a poolside view
Stayed 7 nights in Feb 2026

10/10 Excellent

Laurie, Thunder Bay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean tho we only slept in it . Everything is walkable to get to and the beach is spectacular. All staff were friendly and helpful tho there is a language barrier with some but they are quick to find someone to translate. Food for everyone with a main buffet and another at the snack bar. Breakfast is pretty much the same everyday choice of eggs or omelet different meats potatoes cereal yogurt etc definitelywont go hungry..suppers change daily. Have a la cartes if you so desire with an option to buy lobster dinner on the beach. We stayed for 8 days and didnt want to leave. Now bare in mind it is an older resort with dated rooms but the beds are top notch. We did experience 2 mornings with a hot water issue but was quickly fixed. We dont go to hang out in our room so we were fine with it. The grounds are kept meticulous with constant cleaning and for a smoking resort you dont see any butts or garbage. Now for the cons..just 1. They dont have enough loungers or umbrellas for the capacity they have so everyone goes down early and reserves them so if you want one by the pool or beach you need to go down by 530 am or you wont have one. Rooms have pop and water if you leave a couple pesos in the fridge with a note they will stock you with beer. I have stayed at higher end resorts and found the service at this resort far surpassed them The premium rooms come with a butler and a separate restaurant for breakfast and lunch. Will definitely return!!
Stayed 8 nights in Feb 2026

4/10 Poor

Vanessa

Travelled with partner
Disliked: Cleanliness, amenities
Our first room, which was not ready by check in time, had blood stains and a dead bug in the bed, mold in the shower, along with dirty old food on the coffee mugs. There was wet paint everywhere and 3 articles of clothing were ruined. All 3 still had paint after laundering. The casino, which we chose this resort for, consisted of only 1 open table game, and only 14 slot machines. As people who work in casinos, we were extremely disappointed. There was a maximum of $1,000 pay out, which negates the fun in playing and spending a lot of money. We had food poisoning our second to last day and are still recovering 5 days after being home. I reported it to the hotel, they sent up a doctor, and the doctor tried to charge me $100 just for the consult, and said if I called again it would be $200. Many of the daily activities were done early/late and in different locations than specified so we kept missing them, causing frustration in our daily planning. Our “butler” stated this was the norm. There weren’t enough pool/beach chairs for the guests. When I asked Guest Services, after waiting 15 minutes, for a recommendation on going into town and shopping she said she didn’t know and couldn’t give me a recommendation. I would never recommend this resort to anyone. I gave this location 2 stars because the beach was well kept, the pool was beautiful, and our butler, Jose, was incredible, as well as “Minnie” the activities director.
Stayed 5 nights in Feb 2026

6/10 Okay

Elizabeth

The room was ok but it took forever to get a hot shower!! The food wasn’t good and staff did a better job ignoring you than help you
Stayed 6 nights in Jan 2026

10/10 Excellent

Dayna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay! The resort was clean, the room was very nice and the pools and beach were amazing. Somehow we had a premium level package so we were assigned a butler and he was fantastic. There were a couple hiccups with our room keys and room safe and the staff dealt with them so quickly. My only criticism is that the food was so so but thats to be expected at a big resort like this. Id come here again!
Stayed 7 nights in Jan 2026

8/10 Good

Moss

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent place staff was friendly
Stayed 5 nights in Jan 2026

8/10 Good

MICHAEL

Stayed 7 nights in Jan 2026

10/10 Excellent

Lisa Anne, Airdrie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Occidental Caribe resort over all was very good, but our butler, Juan Carlos is who made our vacation EXELLENT. Juan greeted us at check-in and assured us that he would take care of all our needs, Juan was true to his word! We were a family of 14 in 6 rooms, and Juan remembered each of us and our room numbers. Juan also greeted us with voice message every morning, made our reservations in restaurants, stopped by to visit pool-side, and even personally dropped a friut plate the night befor we left. Juan was fun, friendly, efficient and dedicated. Juan quickly went from staff to friend to family. Thank you Juan Carlos!!! We have stayed in Barcelo properties in the past and have always had a wonderful experience. We could see signs of age in the rooms but we could also see the commitment to update as well. For example, one of our party saw an elevator full of new beds, and staff working diligently in rooms. Our only disappointment was the quality and variety of food. We didn't go hungry by any means but that is the only area Occidental Caribe could improve. Thank you everyone for making our family vacation wonderful!!!
Romantic beach walk
Stayed 10 nights in Jan 2026

10/10 Excellent

Chantel Marie, Airdrie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and the resort atmosphere was very fun and comfortable. Also, a great mix of young, old and everyone in between!
Stayed 9 nights in Jan 2026

10/10 Excellent

Maurie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great. The staff was excellent. The hotel is well maintained, crews painting and lawn care every day. The restaurants were good. Don't know why other websites give this property bad ratings. Definitely not true. Maurie J. Toronto
Stayed 14 nights in Jan 2026

6/10 Okay

Norman Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The initial room had one dresser that, when I tried to open the drawer, the front came off in my hand. Rather than replace the dresser, they changed our room to one overlooking the pool. However, they failed to tell us that the pool was very, very noisy from morning to late afternoon. The toilet, for the first three days, did not flush properly. They replaced it on the fourth day. The food was fine.
Stayed 14 nights in Jan 2026

8/10 Good

Katherine

Travelled with family and small children
Liked: Cleanliness, amenities
The beach, the food, the pool a d the staff
Stayed 5 nights in Jan 2026

8/10 Good

Julie A., Great Barrington

Travelled with partner
Liked: Cleanliness
Staff was great. Beach was great and pools were great. Rooms could use some upgrades. The food was good, the buffet was overcrowded and chaotic. there needs to be a better method for making reservations. We waited in line for an hour and a half to make reservations and we were not able to eat at three of the restaurants because they were booked.
Stayed 6 nights in Jan 2026

4/10 Poor

Emely

Staff, bad service and bad food
Stayed 3 nights in Oct 2025

2/10 Terrible

Kenia Reyes

Travelled with family and small children
en los 4 dias q se estuve ahí solo permitieron hacer reservación en un restaurante un solo día Y también otro turista discutiendo por una silla con mis hijos menores de edad como si tenía reservación totalmente decepcionada de este resort
Stayed 3 nights in Jan 2026

10/10 Excellent

lonie Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great
Stayed 7 nights in Jan 2026

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Pool and beach are beautiful, and rooms are clean. Only negative is it’s very hard and almost impossible to get restaurant reservations. So we had to stick with the main dining hall food for majority of the trip which wasn’t the greatest/hit or miss. But overall a great time!
Stayed 5 nights in Jan 2026

10/10 Excellent

Francirys

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
It was great
Stayed 4 nights in Nov 2025

8/10 Good

Juliana Lopez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really big with several pools and access to a nice beach. Because the hotel is so large, there is also a lot of people especially during high season, for that reason the buffet can get crowded and the restaurant reservations can be hard to get. I recommend you inquire about the premium stay which would give you access to a less crowded buffet. The staff is very nice, they try their best to accommodate the guests when possible. Some of the staff that stood out to us was Joselito at the restaurants, he always had a smile on his face! Yordi, our concierge who went above and beyond to get us restaurant reservations, gave us recommendations on tours, took time to sit with us and share more about the country and its history and contacted other departments when we ran into small issues. Likewise, José Rafael took time out of his schedule to help us get a couple of small things fixed in our room and stayed in touch throughout our stay to make sure everything was going well. His professionalism was unmatched and we are thankful to have met him. Overall our stay was great, we enjoyed the food, the beach and the entertainment offered by the hotel.
Stayed 5 nights in Dec 2025

6/10 Okay

Claudia

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Clean pool. The property needs to update room maintenance and they need better buffet food options
Stayed 6 nights in Jan 2026

8/10 Good

Veronica

Travelled with family, Travelled with group
Liked: Amenities
The hotel is more on the older side however they do a good job to maintain the the grounds clean and offer great amenities like towels, entertainment and food. The restrooms need a little more attention. The value came in the price.
Stayed 6 nights in Jan 2026

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers 3 amazing pools. One designated for little ones with slides. The recreation team was very kind and funny. They also offered a trapeze for all guests. The food was very good- lot of variety. We got a beautiful garden view. The New Year celebration was a blast! We really happy with our choice.
Stayed 5 nights in Dec 2025