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Ocean El Faro Resort - All Inclusive

5.0 star property
5-star beachfront property near Macao Beach

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Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
Creator video - submitted by Escape Theory
Lobby
Exterior
Privilege Royal Master Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included

Explore the area

View in a map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, beach near Uvero Alto
    ‪10 min walk‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Sirenis Aquagames Water Park
    ‪15 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(278 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Vista Piscina

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Vista Piscina

8.2 out of 10
Very good
(132 reviews)
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Swim Up

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Swim Up

8.6 out of 10
Excellent
(35 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Roof Top

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Roof Top

7.6 out of 10
Good
(37 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite vista Jardín

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite vista Jardín

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Pool View

8.0 out of 10
Very good
(4 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

9.4 out of 10
Exceptional
(6 reviews)
  • 136 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Standard with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • 52 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Garden View

  • Garden view
  • 126 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 49 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Pool View

  • 49 sq m
  • Sleeps 4
  • Free WiFi

Suite Luxury with Sea View

  • Sea view
  • 110 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina

Junior Suite Vista Piscina

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Daisy Family Junior Suite

Daisy Family Junior Suite

Daisy Family Junior Suite

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Daisy Family Junior Suite Pool View

Daisy Family Junior Suite Pool View

Daisy Family Junior Suite Pool View

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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About the area

Punta Cana

Beachfront retreat .Your stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and Sirenis Aquagames Water Park. Arena Gorda Beach and Cana Bay Golf Club are within 12 miles (20 km).

What's nearby

  • beach near Uvero Alto - 10 min walk - 0.8 km
  • Macao Beach - 14 min drive - 9.3 km
  • Sirenis Aquagames Water Park - 15 min drive - 6.5 km
  • Bavaro Beach - 43 min drive - 31.9 km
  • Punta Cana Beach - 49 min drive - 52.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪El Mercado - ‬8 min walk
  • ‪Lobby Bar - ‬11 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Showtime Bar - ‬8 min drive
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬7 min walk

About this property

Ocean El Faro Resort - All Inclusive

5-star beachfront property near Macao Beach
Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 598 guestrooms or units
  • 3 levels
  • 18 buildings
  • 11 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Ocean El Faro Resort - All Inclusive offers 598 accommodations, which are accessible via exterior corridors and feature free minibar items and espresso makers. Rooms open to balconies. 49-inch LCD televisions come with cable channels.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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Ocean Blue & Sand Beach Resort - All Inclusive
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  • Pool
  • Hot tub
  • Breakfast included
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The price is CA $469
CA $469 total
includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Splash pad
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean El Faro Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).

Guests should have 18 years old or older to access nightclub

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

How close is Ocean El Faro Resort - All Inclusive to the airport?

Ocean El Faro Resort - All Inclusive is 25.2 mi (45-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Ocean El Faro Resort - All Inclusive?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Ocean El Faro Resort - All Inclusive on May 26, 2026 start from CA $450, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ocean El Faro Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Ocean El Faro Resort - All Inclusive.

How close is Ocean El Faro Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Ocean El Faro Resort - All Inclusive offer free breakfast?

Ocean El Faro Resort - All Inclusive offers free buffet breakfast every day from 6:00 AM to 11:00 AM.

Is there a casino at Ocean El Faro Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (23-min drive) is nearby.

What time is check-in at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. A fee applies for early check-in.

Is there free parking at Ocean El Faro Resort - All Inclusive?

This property offers free self parking.

Does Ocean El Faro Resort - All Inclusive have a pool?

Ocean El Faro Resort - All Inclusive features 2 outdoor pools and a children's pool.

Does Ocean El Faro Resort - All Inclusive have a restaurant?

Ocean El Faro Resort - All Inclusive is home to El Mercado, which features international cuisine.

Does Ocean El Faro Resort - All Inclusive have a spa?

This property has a spa, which features hydrotherapy, mani/pedis, and facials.

How close is Ocean El Faro Resort - All Inclusive to downtown Punta Cana?

Ocean El Faro Resort - All Inclusive is 20.6 mi away from Punta Cana.

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2131 out of 3846 reviews
Rating 8 - Good. 836 out of 3846 reviews
Rating 6 - Okay. 428 out of 3846 reviews
Rating 4 - Poor. 221 out of 3846 reviews
Rating 2 - Terrible. 230 out of 3846 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Zashira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2026

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful resort. Staff was great all around. Great food and great time in the pool and lazy river
Stayed 6 nights in Mar 2026

6/10 Okay

Taquana, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel, nice staff and good food.
Stayed 6 nights in Mar 2026

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2026

6/10 Okay

Amelie Elizabeth

Disliked: Cleanliness
We enjoyed our stay but this is nowhere close to a 5 star hotel. We rooms need painting and maintenance. I had to ask housekeeping to come several times and they kept skipping our room. Great amenities for the kids but the speaker next door to the pool is obnoxiously Loud so you can’t sit anywhere near it and if your room is pool facing the noise will absolute keep your baby/toddler awake during afternoon nap. The food was subpar. Japanese and Mexican restaurants were the best but Route 66 was inedible. Buffet staff seem miserable and it shows it the service. We were one of several Families that had to complain about the service level although it did get much better afterward. All in all the kids had a great time lazy river and water park are great but I wouldn’t reccomend and we won’t return.
Stayed 7 nights in Feb 2026

8/10 Good

Dipa

Stayed 7 nights in Feb 2026

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort was amazing and I’m so glad I booked here. We stayed in the junior suite rooftop and it was perfect. The room was clean, spacious and comfortable. They cleaned the room everyday and made sure the fridge was always stocked. The whole resort was beautiful and all the staff was amazing. Our concierge Miguel Garrido was absolutely the best ever and did an absolutely amazing job making sure everything they was good and that we were taking care of. He booked everything for us and we didn’t have to worry about a thing…. Would definitely recommend and will be going back myself again.
Lobby
Junior Suite Rooftop Room
Rooftop Door
Hot tub on rooftop
Stayed 6 nights in Feb 2026

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was phenomenal.
Stayed 4 nights in Feb 2026

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was nice, and the resort overall was lovely. The only issue we had was the service at the buffet was lacking. We had to request beverages several times and utensils.
Stayed 3 nights in Feb 2026

8/10 Good

Michelle, Lefroy

We stayed for 10 days and had an amazing time! We had a butler named Jose
Stayed 10 nights in Feb 2026

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lazy river was the best activity for my kids! The food was great and staff were attentive.
Stayed 7 nights in Feb 2026

10/10 Excellent

Lauren

Everything on the resort was beautiful! And our concierge specialist, Reinaldo, was super helpful!
Stayed 4 nights in Feb 2026

10/10 Excellent

debra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful and everything was in xlose walking distance.
Stayed 4 nights in Feb 2026

2/10 Terrible

Joseph

Stayed 7 nights in Feb 2026

6/10 Okay

Afsoon

Travelled with family and small children
Liked: Amenities
Rome needs to be renovated. The staff were not very friendly. Franklin was the best—he was very nice and helped us a lot. The food wasn’t good. Don’t go to the restaurants; the buffet food was better. We got sick during our stay. The performance was very good.
Stayed 5 nights in Feb 2026

10/10 Excellent

Kenji

Stayed 4 nights in Feb 2026

2/10 Terrible

Dipesh

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Place was nice but worst service. Food and drinks were below expectation. We have been to dominican republic 5 times and by far this was the worst experience. We are not going back to the ocean elfaro again and would not recommend to our family and friends. There are other resort with great customer service.
Stayed 7 nights in Feb 2026

4/10 Poor

Jennifer

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Food was fare
Stayed 6 nights in Feb 2026

10/10 Excellent

Danika Jane

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food was incredible, our butler, Jose was SO accommodating and proactive, the rooms were always kept stocked and clean.
Stayed 7 nights in Feb 2026

10/10 Excellent

Mabel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and with a great view. The staff was friendly, specially our butler Franklin, he made our stay way smoother, helping us with our restaurants reservations and telling us about the different activities around the Resort. The food was great, the choice of liquor used can improve. Overall great Resort and experience.
Stayed 3 nights in Feb 2026

10/10 Excellent

Justin Montgomery

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time good food good drinks lots to do, Carlos and the bartenders were great
Stayed 7 nights in Feb 2026

10/10 Excellent

Gavin Christopher Reaburn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our concierge Carlos was very helpful with booking all our dinner and getting whatever we needed to our rooms
Stayed 7 nights in Feb 2026

4/10 Poor

gabriel

Travelled with family and small children
Liked: Cleanliness, amenities
Poor bad
Stayed 4 nights in Feb 2026

6/10 Okay

Maryam

Travelled with family and small children
The rooms are very dated and the level of hygiene was consistently poor. It felt neglected and poorly maintained. • Lack of Amenities: Basic essentials were missing. There was no hand soap or hair conditioner in the bathroom. Furthermore, the Wi-Fi/Internet was very weak and unreliable throughout the stay. • Service & Efficiency: While the staff were polite and friendly, their work pace was incredibly slow. We were a group of four, yet housekeeping constantly left only one or two towels. We had to repeatedly ask for basic necessities like towels and bottled water. Be prepared to pay extra for almost everything. Activities like bowling and arcade games require additional payment. Also, the on-site shops are extremely overpriced, even by resort standards. The Positives: • The staff members are kind-hearted and well-mannered, but the management seems to lack the systems to provide efficient 5-star service.
Stayed 6 nights in Feb 2026

6/10 Okay

Samar

Travelled with family
Liked: Cleanliness, amenities
We recently stayed at Ocean El Faro and had a mixed experience. The rooms were clean, but there was a very strong humidity smell that was hard to ignore. The bathroom design is also inconvenient — if water from the bathtub reaches the floor, there is no proper drain. Check-in was poorly coordinated. We had four rooms reserved together, yet each was placed in a different building. My room was assigned to an adults-only area near the pool with constant loud music, which was not expected. The process took nearly three hours. It would greatly improve the experience if the resort contacted guests before arrival to confirm preferences. Dining was inconsistent. Blue Moon was good (around 80%), and the steakhouse was decent (about 70%). The Italian restaurant did not feel authentic, and the Japanese restaurant was disappointing. The buffet offers many choices, but quality does not match the variety. The coffee shop is great, but often understaffed, causing long lines. Alcohol selection was also below expectations unless premium brands were specifically requested. The beach and activities are enjoyable, but better organization and staffing would significantly improve the overall experience.
Stayed 4 nights in Feb 2026