"The staff were friendly. The place was clean. Got good entertainments. If the restaurant serves personal know a little more English would be nice. Har ... " More
Beachside getaway
Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.
9 Mar. 2024 by Anthony Adames (Social Media Manager)
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana
20 Mar. 2024 by Anthony Adames (Social Media Manager)
Estimado Huésped Para nosotros es un placer comunicarnos con usted y que haya elegido esta propiedad como su destino turístico vacacional.Agradecemos sus comentarios y lamentamos los inconvenientes presentados en su estadía, estaremos tomando en cuenta estos puntos ya mencionados para presentarlo a cada uno de nuestros jefes departamentales con el objetivo de mejorar cada día más. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade Punta Cana
31 Dec. 2023 by Anthony Adames (Social Media Manager)
Dear Cyndi We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana
3 Nov. 2023 by Anthony Adames (Social Media Manager)
Dear Guest, thank you for choosing us.We greatly appreciate your good evaluation of our services, but in any case, we feel sorry for not having been able to meet your expectations 100% and we will be taking your comment into account to improve what you suggest in it. Kind regards
17 Oct. 2023 by Anthony Adames (Social Media Manager)
Dear Halim it is a pleasure for us to communicate with you, thank you for choosing us as your vacation destination and for taking the time to leave us a comment and value our services.We thank you for those positive mentions that you have issued of our property and as for what you did not like about our property, we are sorry that you had a bad time and we inform you that we always take all the suggestions of our guests to implement plans to improve every day more.Cordial greetings.
7 Aug. 2023 by Anthony Adames (Social Media Manager)
hello Mr. Jadier It is a pleasure for us to communicate with you. Thank you for evaluating our services. We regret not having fully met your expectations, but we are working every day to improve in all aspects. Best Regards
26 Jul. 2023 by Anthony Adames (Social Media Manager)
Good morning, Mrs. Sofie thank you for choosing (Serenade Punta Cana Resort) as your vacation destination.We greatly appreciate your good assessment of our services; we are here to serve you.A cordial greeting.
14 Aug. 2023 by Anthony Adames (Social Media Manager)
Para nosotros es un placer comunicarnos con usted, Gracias por evaluar nuestros servicios lamentamos no haber llenado sus expectativas, pero estamos trabajando cada dia para mejorar en todos los aspectos Saludos CordialesIt is a pleasure for us to communicate with you. Thank you for evaluating our services. We regret not having met your expectations, but we are working every day to improve in all aspects. Best Regards\
15 Jul. 2023 by Anthony Adames (Social Media Manager)
We appreciate that after your stay at Serenade Punta Cana, you wanted to share your opinion, this is very important because we can know the point of view of our customers and thus try to improve our service to them. Thank you for positively highlighting aspects of the hotel such as its facilities, dimensions and rooms. As for the hotel staff, we pride ourselves in offering a warm and 'from the heart' service, with the aim of bringing the world famous hospitality of the Dominican people to all our guests. We deeply regret that we were unable to do so in your case and offer our sincerest apologies.We also regret that our usually praised dining options were not to your liking. We note the importance of catering to different tastes, which we try to cover with our varied a la carte restaurants and our buffet.On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.
9 Jun. 2023 by Serenade Management Team.
Dear Jennifer,It is a delight for us to know that your stay in our hotel was as pleasant as you tell us. Your comment makes us feel proud of the work we have done, with the sole purpose of satisfying the needs of our guests. We will pass on your review to the hotel staff so that they can also participate in it. See you soon!Warm regards,
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.