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"The staff were friendly. The place was clean. Got good entertainments. If the restaurant serves personal know a little more English would be nice. Har ... " More

By a verified traveller on Sat 09 Mar 2024

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Hotel Description

4.5-star beachfront property near Bavaro Beach

Beachside getaway

Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 2 Max
CA $385* Per night/room 8 Apr. - 9 Apr.

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Jetted Tub, Sea View

Bed Count 2 King Beds Maximum Occupancy 2 Max

Luxury Room, Pool Access

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Serenade Punta Cana Beach & Spa Resort - All Inclusive ratings based on 50 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Serenade Punta Cana Beach & Spa Resort - All Inclusive

Everyone (21) Couples (12) Family (14)
5 out of 5
The staff were friendly. The place was clean. Got good entertainments. If the restaurant serves personal know a little more English would be nice. Hard to communicated with them.

Posted by on 9 Mar. 2024

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Comment from Hotel Management

9 Mar. 2024 by Anthony Adames (Social Media Manager)

Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

4 out of 5
Definite problem with guests 'saving' chairs at 7 am and not using them until after 11 am. Lots of arguments on beach with guests taking 'saved' beach chairs with no one using. No one controling this area. Lack of towels were a big problem as well. Enjoyed my visit, but making reservations on resort's website was difficult to say the least.

Posted by on 30 Dec. 2023

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Comment from Hotel Management

31 Dec. 2023 by Anthony Adames (Social Media Manager)

Dear Cyndi We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana

4 out of 5
THIS RESORT WAS ABSOLUTELY BEAUTIFUL!!! ANYONE COMPLAINING IS HARD TO PLEASE, THE STAFF WENT ABOVE AND BEYOND FOR US!!! THEY EVEN DECORATED AND GAVE MY MAN A CAKE FOR HIS BIRTHDAY. THE ENTERTAINMENT COULD BE BETTER AS FAR AS ACTIVITIES, AND I SAW NO ICE MACHINES, THE MALE BARTENDERS WERE RUDE AT TIMES, AND FRONT DESK WERE LAZY WHEN WE CALLED TO REQUEST ANYTHING OR MAKE COMPLAINTS ABOUT THE ROOM BUT OVERALL, I HAD A GREAT EXPERIENCE! MINUS THEM CHASIN US DOWN TRYING TO SELL SOMETHING (time share I assumed) IT WAS GREAT, AND EVEN THEY WERE RESPECTFUL AND NICE!

Posted by , from Phenix city on 3 Nov. 2023

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Comment from Hotel Management

3 Nov. 2023 by Anthony Adames (Social Media Manager)

Dear Guest, thank you for choosing us.We greatly appreciate your good evaluation of our services, but in any case, we feel sorry for not having been able to meet your expectations 100% and we will be taking your comment into account to improve what you suggest in it. Kind regards

3 out of 5
For those who have experienced a stay at any all-inclusive resort in Punta Cana, I can warn you that this one is quite limited in comparison to others. For example, there is no service available in the pool area or on the beach, and even in the lobby, you'll always have to go fetch your own drinks. The air conditioning in the facilities is relatively poor, so be prepared to endure some heat while dining. The salespeople are constantly insisting on giving a presentation to sell something, and I had to navigate my way around them multiple times as they were always on the stairs or at the buffet entrance. The beach towels are worn out, and the room towels are so old that they've turned gray. The room itself is comfortable and clean, and the staff, in general, are friendly and full of positive energy. The food is okay; the buffet offers decent quality and variety. Definitely a one-time experience for me.

Posted by on 16 Oct. 2023

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Comment from Hotel Management

17 Oct. 2023 by Anthony Adames (Social Media Manager)

Dear Halim it is a pleasure for us to communicate with you, thank you for choosing us as your vacation destination and for taking the time to leave us a comment and value our services.We thank you for those positive mentions that you have issued of our property and as for what you did not like about our property, we are sorry that you had a bad time and we inform you that we always take all the suggestions of our guests to implement plans to improve every day more.Cordial greetings.

4 out of 5
Overall 7.5/10 The hotel feels nice and new. Lots of food options and different bars to choose from. Food and drinks are honestly a 7/10, better than what i expected but on par with other hotels. The staff was friendly and helpful, but I speak spanish, it's hard if you don't speak spanish. The room was cleaned and stocked with drinks daily. They also had shows every night. Now to the bad. Our air conditioner had a problem, it randomly had an error code F2, the only way to fix it is resetting the air conditioner electrical breakers. The first day I called, maintenance went and I saw how to fix it. It happened about 5 times, so I went and fixed it myself. This can be a super bad experience for anyone. The worst restaurant to eat at was The Cut. They gave my wife a fully burnt salmon. It was actually dumb how the chef gave it to the server when he knew it was fully burnt. They also gave me a raw chorizo. My steak was raw, medium, and well done at the same time, every cut had a different temp. And even when empty they took 1 hour to bring the food. Also, the xpand people can be a little persistent. Just say you don't want to be bothered, but say it in a grumpy way, if they see your friendly they will keep being persistent. They want to sell you a timeshare i believe.

Posted by on 7 Aug. 2023

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Comment from Hotel Management

7 Aug. 2023 by Anthony Adames (Social Media Manager)

hello Mr. Jadier It is a pleasure for us to communicate with you. Thank you for evaluating our services. We regret not having fully met your expectations, but we are working every day to improve in all aspects. Best Regards

5 out of 5
Loved the pool area and beach front

Posted by on 25 Jul. 2023

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Comment from Hotel Management

26 Jul. 2023 by Anthony Adames (Social Media Manager)

Good morning, Mrs. Sofie thank you for choosing (Serenade Punta Cana Resort) as your vacation destination.We greatly appreciate your good assessment of our services; we are here to serve you.A cordial greeting.

2 out of 5

Posted by on 24 Jul. 2023

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Comment from Hotel Management

14 Aug. 2023 by Anthony Adames (Social Media Manager)

Para nosotros es un placer comunicarnos con usted, Gracias por evaluar nuestros servicios lamentamos no haber llenado sus expectativas, pero estamos trabajando cada dia para mejorar en todos los aspectos Saludos CordialesIt is a pleasure for us to communicate with you. Thank you for evaluating our services. We regret not having met your expectations, but we are working every day to improve in all aspects. Best Regards\

1 out of 5
Choose another one… this place has the worst customer service ever. We have stayed at so many places and the people at this hotel had horrible attitude. They make you feel like youre bothering them, we were ignored so many times and had to stand there while they talked to each other. Food is horrible, rooms are dirty, towels are old, not much to do at the resort. No cleanliness! I ordered a drink the first night and it still had the previous person lipstick mark. I was advised to talk to customer service which I really didn’t want to do because so many things had happened already that I just felt like no matter what they did it wasn’t going to make it any better. We went over to customer service told them all the things that had happened to us the first day and they literally told me okay well thank you for letting us know. That was it! They don’t care about customers at this place. Save your vacation from being ruined and book another hotel. Oh and you will be constantly be harassed by guys that work there trying to sell you on other stays and excursions. Just go somewhere else!

Posted by on 14 Jul. 2023

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Comment from Hotel Management

15 Jul. 2023 by Anthony Adames (Social Media Manager)

We appreciate that after your stay at Serenade Punta Cana, you wanted to share your opinion, this is very important because we can know the point of view of our customers and thus try to improve our service to them. Thank you for positively highlighting aspects of the hotel such as its facilities, dimensions and rooms. As for the hotel staff, we pride ourselves in offering a warm and 'from the heart' service, with the aim of bringing the world famous hospitality of the Dominican people to all our guests. We deeply regret that we were unable to do so in your case and offer our sincerest apologies.We also regret that our usually praised dining options were not to your liking. We note the importance of catering to different tastes, which we try to cover with our varied a la carte restaurants and our buffet.On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.

5 out of 5
I took a solo trip to the DR and stayed at Serenade from May 30-June 3. I honestly cannot say enough good things about this place. To start, the staff is very friendly. Yes, they get busy at times, but that is to be expected at check in an check out. But they were always so nice. Second, the resort itself is beautiful. The landscape, the pool area, the rooms, etc. Everything was nice and clean. Third, the beach was beautiful, and so was the water. I read reviews before booking, and people complained about the beach and seaweed, but I did not see any seaweed, which is not something they can control anyway. Also, I read that the gym did not open until 8am, well, they must be listening to our reviews, because the gym opened at 6am, which was perfect for me! I saw a lot things that they were doing to correct issues from reviews that I have read, and I think that is amazing! Truly, cannot recommend this place enough!

Posted by on 5 Jun. 2023

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Comment from Hotel Management

9 Jun. 2023 by Serenade Management Team.

Dear Jennifer,It is a delight for us to know that your stay in our hotel was as pleasant as you tell us. Your comment makes us feel proud of the work we have done, with the sole purpose of satisfying the needs of our guests. We will pass on your review to the hotel staff so that they can also participate in it. See you soon!Warm regards,

5 out of 5

Posted by on 2 Jun. 2023

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Comment from Hotel Management

23 Jun. 2023 by Equipo de Dirección de Serenade Punta Cana.

Estimado Patience,Muchas gracias por su valoración así como por su elección en nuestro Serenade Punta Cana.Es un placer saber que su estancia ha sido totalmente satisfactoria. Será un placer recibirles nuevamente muy pronto por nuestro Serenade Punta Cana.Reciban un cordial saludo.

About the Serenade Punta Cana Beach & Spa Resort - All Inclusive

Location Carretera Cabeza de Toro, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • One or more venues limit dining availability
  • Minibar (all beverages included)
  • Fitness facilities included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Spa/beauty facilities and services not included
  • Room service during certain hours
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • Limited meals offered through room service
  • All available beverages included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Premium food items included
  • Kids club included

Property Features

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Buffet Principal - Onsite buffet restaurant.

Restaurante SteakHouse - Onsite diner. Open daily.

Restaurante Italiano - Onsite theme restaurant. Open daily.

Restaurante Japones - Onsite theme restaurant. Open daily.

Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serenade Punta Cana Beach Spa Resort
  • Serenade Punta Cana Beach Spa Casino Resort
  • Serenade Punta Cana Beach Spa Casino Resort All Inclusive

You should know

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.