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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property
4-star eco-certified hotel in Queenstown City Centre

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Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Welcome to Impressions, where a grand lobby awaits with a high ceiling, polished tile floor, and comfortable seating.
Enjoy breathtaking views of snow-capped mountains from the balcony with a round table and two chairs.
Relax in a comfortable room with a scenic view of the lake and mountains.
Enjoy a meal with a mountain view in this stylish dining area, featuring a wooden table and comfortable seating.
Relax on the balcony with a panoramic view of snow-capped mountains, or unwind in the room with a large sliding glass door and comfortable seating.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Room service
  • Bar

Explore the area

View in a map
27 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪3 min walk‬
  • Queenstown Mall
    ‪7 min walk‬
  • Skyline Queenstown
    ‪15 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Lake View

Two single beds with patterned pillows and a desk with a chair offer a comfortable retreat with a scenic view.

Superior Room, 2 Double Beds, Lake View

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Relax in a serene space with a large bed, dark wood headboard, and a scenic lake view.

Junior Suite

  • 55 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Cozy retreat with a comfortable bed, desk, and TV, perfect for relaxation.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Relax in a spacious room with a large bed, wooden nightstand, and a window offering a scenic view of the surrounding mountains and palm trees.

Superior Room, 2 Double Beds

8.6 out of 10
Excellent
(13 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

Relax in this serene hotel room with a large bed, flat-screen TV, and scenic views of the lake and mountains.

Superior Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(19 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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Holiday Inn Express & Suites Queenstown by IHG

Queenstown City Centre
  • Breakfast included
  • Free WiFi
  • Restaurant
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The price is CA $212
CA $243 total
includes taxes & fees
Sep 7 - Sep 8
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About the area

Queenstown

Queenstown City Centre stay.At this Queenstown City Centre hotel, you'll be within a 5-minute walk of Queenstown Gardens and Queenstown Beach. St Josephs Parish and Queenstown Ice Arena are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 3 min walk - 0.3 km
  • Queenstown Beach - 5 min walk - 0.5 km
  • Queenstown Mall - 7 min walk - 0.6 km
  • TSS Earnslaw Steamship - 10 min walk - 0.9 km
  • Skyline Queenstown - 15 min walk - 1.3 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cookie Time - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Rata - ‬6 min walk
  • ‪Kfc - ‬7 min walk

About this property

Copthorne Hotel and Resort Queenstown Lakefront

4-star eco-certified hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 3 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1894 square feet (176 square meters) and includes conference space. A hot tub, a terrace, and multilingual staff are also featured at the eco-certified Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available.

This 4-star Queenstown hotel is smoke free.

  • 187 guestrooms or units
  • 6 levels
  • 3 buildings
  • 1894 sq ft of conference space
  • 176 sq m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with safes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Similar properties

Relax in the hotel lobby's spacious seating area, surrounded by a mountain view and lush greenery.

Copthorne Hotel & Apartments Queenstown Lakeview

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 1,002 reviews
The price is CA $210
CA $241 total
includes taxes & fees
Aug 17 - Aug 18
Copthorne Hotel & Apartments Queenstown Lakeview

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (NZD 15 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Hot tub
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
  • Covered self parking fee: NZD 15 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
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Copthorne Queenstown Lakefront Hotel
Copthorne Resort Queenstown
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Lakefront Hotel Queenstown
Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
Copthorne Hotel Queenstown Lakefront
Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 398 out of 1004 reviews
Rating 8 - Good. 374 out of 1004 reviews
Rating 6 - Okay. 158 out of 1004 reviews
Rating 4 - Poor. 53 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Anne-Marie

Travelled with family
Disliked: Property conditions & facilities
Unfortunately the hotel is tired and one of our rooms had a fridge making noises all night so person did not get much sleep! Housekeeping knocked on her door at 915 am, checked out was 10am!
Stayed 1 night in May 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Deb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants.
Stayed 1 night in Apr 2025

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's almost near everything and walkable some of the attractions.
Stayed 4 nights in Apr 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 2 nights in Apr 2025

10/10 Excellent

NEIL, Oatley

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Niki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend the Junior Suite
Stayed 2 nights in Apr 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Overall all was good. Did not like the $15 parking fee nightly. Fortunately found a park on street. Needs totally refurbishment but bed was very comfortable and it was toasty warm. Wonderful meals also.
Stayed 1 night in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our time there and wouldn’t hesitate to return
Stayed 2 nights in Mar 2025

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the lake and mountains. Close to Town. Walkable to everything in town. The room was quaint and cozy. The resort is older than some of the newer resorts nicely maintained. The lobby and restaurant has great views. No elevator available to some of the rooms so you will need to carry your luggage. They do have porters to assist. I would recommend this hotel and would return.
Stayed 2 nights in Mar 2025

8/10 Good

Suvrata

Travelled with group
Liked: Cleanliness, room comfort

Enjoyed the stay.

Great location 5 min walk to the centre. Had the Lakeview suite. View was spectacular. Close to airport. Very comfortable bed. Just a bit dated.
Stayed 4 nights in Feb 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely property was very convenient to Queenstown, had beautiful views, and staff were friendly and helpful. We particularly enjoyed an open balcony space on the lounge floor where we could have a drink and sit with friends. All around, an excellent choice for us.
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aa
Stayed 2 nights in Feb 2025

8/10 Good

Meropi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked the location and the views. Didn't like the condotion of the hotel. It seems like it needs upgrade and more frequent cleaning.
Stayed 1 night in Feb 2025

4/10 Poor

CAROL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Not the best value for your money.

Property was very tired and needs an up grade, especially for the price of the rooms. We booked 2 rooms with king size beds, and got both rooms with 2 double beds. The toilet broke in one room, but they couldn’t move us because the hotel was full. Breakfast buffet was okay, but much better value to walk into town and buy something there. Lake view was very small, not at all what I expected from the photos.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nilmo

Stayed 2 nights in Feb 2025

10/10 Excellent

Patrick, Manly

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views.

Great hotel in a great spot. We paid for a lake view and so glad we did - view is spectacular. If you have an issue with hills it is quite a steep one from the hotel into the centre of town and back but we were fine.
View from our room
Stayed 3 nights in Feb 2025

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service
Staff did nothing about our complaint
Stayed 4 nights in Feb 2025

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You could hear showers and toilets flushing from neighboring rooms, not very well insulated. It was somewhat difficult to navigate the different levels and "blocks" that comprise the hotel. The lake view was beautiful.
Stayed 4 nights in Feb 2025

8/10 Good

Waldi

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Kalaiselvi

Stayed 2 nights in Jan 2025

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort

Tired looking 3 star hotel at best!

Disappointing from the start. Our room was not available even though we checked in on time. The room we were given instead was absolutely roasting hot and dirty. The toilet still had paper down it! The second room was better but tv remote didn’t work. Breakfast was very basic. This was the most expensive hotel of our trip - and by far the worst. Would not recommend this hotel.
Stayed 1 night in Jan 2025

8/10 Good

Ali

Liked: Staff & service
Stayed 6 nights in Jan 2025