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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property
4-star hotel in Queenstown City Centre

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Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Superior Room, 1 King Bed, Lake View
Exterior
Bar (on property)
Lobby
Superior Room, 1 King Bed, Lake View

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
27 Frankton Road, Queenstown, 9300
  • Place, Queenstown Gardens
    ‪3 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Place, Queenstown Mall
    ‪7 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Lake view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

9.2 out of 10
Wonderful
(10 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(22 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior King Room

  • Sleeps 2

Superior Two Double Room

  • Sleeps 3

Superior King Room With Lake View

  • Sleeps 2

Superior Two Double Room With Lake View

  • Sleeps 3

Junior Suite

  • Sleeps 2

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About the area

Queenstown

Queenstown City Centre stay.At this Queenstown City Centre hotel, you'll be within a 5-minute walk of Queenstown Gardens and Queenstown Beach. St Josephs Parish and Queenstown Ice Arena are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 3 min walk - 0.3 km
  • Queenstown Beach - 5 min walk - 0.5 km
  • Queenstown Mall - 7 min walk - 0.6 km
  • Kiwi Park - 13 min walk - 1.1 km
  • Skyline Queenstown - 15 min walk - 1.3 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Odd Saint - ‬7 min walk
  • ‪Cookie Time - ‬6 min walk
  • ‪Speight's Ale House - ‬7 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Copthorne Hotel and Resort Queenstown Lakefront

4-star hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 3 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1894 square feet (176 square meters) and includes conference space. A hot tub, a terrace, and multilingual staff are also featured at the business-friendly Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available.

This 4-star Queenstown hotel is smoke free.

  • 187 guestrooms or units
  • 6 levels
  • 3 buildings
  • 1894 sq ft of conference space
  • 176 sq m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with safes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

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  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
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The price is CA $140
CA $161 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (NZD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Hot tub
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
  • Covered self parking fee: NZD 20 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
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Copthorne Hotel Lakefront Resort Queenstown
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Copthorne Resort Queenstown
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Copthorne Hotel Resort Queenstown Lakefront
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Copthorne Hotel Queenstown Lakefront
Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 404 out of 1001 reviews
Rating 8 - Good. 361 out of 1001 reviews
Rating 6 - Okay. 156 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yaser

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great all around.
Stayed 1 night in Jan 2026

10/10 Excellent

Yaser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean room and nice staff. They also have a laundry room which was helpful for us.
Stayed 1 night in Jan 2026

6/10 Okay

Janet

Liked: Cleanliness
Paid extra for a lake view balcony room and the views were good. I paid at the property but was charged in GBP which ended up with a charge of £40 higher than the NZ$ rate. The room was uncomfortably hot at night with no air conditioning, just a floor standing fan. Comfortable bed and pillows. Bit dated. Staff helpful.
Stayed 3 nights in Jan 2026

4/10 Poor

Asha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I dont know what standards people have when they leave a 4 star or 5 star reviews. i stayed at this property and this property is bad. It looks nothing like in the pictures. There is a review with view of a lake...there is no view of a lake as shown in the photos. Parking was pain, as you have to park in the street. The rooms were small and overall the hotel was not good
Stayed 2 nights in Dec 2025

10/10 Excellent

Toni-lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Helpful staff. Great spa
Stayed 4 nights in Jan 2026

10/10 Excellent

Subhash

Stayed 1 night in Jan 2026

4/10 Poor

Lakshmi

Disliked: Amenities, property conditions & facilities
There was no air circulation and ventilation for the room. It was stuffy and hot all day and night. They offered a small table fan that helps with cooling just a little bit but without air circulation it was suffocating in the room. The staff suggested to keep the window open but just keeping one window open without cross ventilation doesn’t circulate air into the room. I was not looking for air conditioning, just ventilated room with air circulation should not be too much to ask for a hyper expensive room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sanjeev

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding stay at this property. Close to the town center just 10m walk. We had booked 6 nights stay and during check in upgraded our room to lake view with 60$/night which was worth as it gave us stunning view of lake and mountains and we had 2nd floor room which was connected to the lawn garden.. staff is friendly and helpful. Overall excellent stay
Stayed 6 nights in Dec 2025

2/10 Terrible

Tracey-Lee

Stayed 2 nights in Dec 2025

8/10 Good

Nicola

Liked: Staff & service
Room was not spotless had not been hoovered before my arrival and not dusted or hoovered during my stay. Changed towels made bed and replenished refreshments only. Sadly as a solo traveller at breakfast I found my table was cleared whilst I was waiting for hot food to be replenished by the waiting staff, despite leaving a water bottle on the table.
Stayed 5 nights in Dec 2025

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Where to start. At first, this hotel seemed perfect! Great location, a massive room, friendly staff, and an amazing view. We had 4 nights booked. After the second night, I woke up itchy. I just assumed it was the sandflies that everyone spoke of. The third night my father complained they were itchy as well. I also was significantly more itchy. I tore back the sheets and the picture showes what I found. There was a cleaner in the hallway so I told them. They immediately called thier supervisor and the supervisor confirmed that it looked like bed bugs. She stated she would speak to the front desk and spmeone would call the room. I recieved a phone call that they had another room available and we could move. We packed up our luggage and I went to check the next room. They moved us from 1455 to 1437. Sure enough, that room had signs of bed bugs too. Less eggs, but more sheds. Still gross. The mattress looked terrible. I went and told front desk that I wanted a refund and wanted to check out. I was informed that they were not able to issue a refund due to it being a weekend. I believe I was speaking with the duty manager. They stated that because I booked on Expedia, they had not recieved payment from Expedia, so they could not do anything. This seemed like such a passive uncaring answer. I asked if calling Expedia was my next step. They said I could try. Thank goodness for Expedia. They offered me a credit and convinced the hotel to let me check out a day early. The hotel would o
Stayed 4 nights in Dec 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Stayed 1 night in Nov 2025

6/10 Okay

Julianita N

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a Reno. Staff great
Stayed 3 nights in Nov 2025

10/10 Excellent

Jolanta

Liked: Cleanliness
Stayed 6 nights in Nov 2025

6/10 Okay

Angela

My room had a stunning view. Hotel is in a great location, I didn’t need a car, I walked everywhere. It’s a big hotel so staff isn’t too friendly or eager to help. It was clean - enough. At least in the important areas - bed and bathroom. Corners of my windows had cob webs and at some point a former guest had finger drew some pictures in the dust on the glass - which looks out at the view so hard to miss. Also, it’s hard to describe the weirdness of the hallways to the rooms - you go from a nice lobby to…damaged hallway walls and a 1970’s feel. They are also very long. It was good for what it is.
Stayed 3 nights in Nov 2025

10/10 Excellent

Eric G

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Nov 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities
Great view
Stayed 3 nights in Oct 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
Stunning view! Staff are so kind and helpful! Will be coming back here next time I’m in Queenstown 💗
Stayed 4 nights in Oct 2025

10/10 Excellent

Ainsley

Stayed 2 nights in Oct 2025

4/10 Poor

Merill

Travelled with family
Disliked: Staff & service, property conditions & facilities
The Hotel was not up to the standard i thought it was. Check in was ok but it took too long and i felt the receptionist Maiko didnt really know what she was doing. The room was definitely worth the price but the view was stunning. I didnt like the shower over the bath it was difficult for my elderley husband to manage. Overall i didnt find the staff very friendly and when i went to chack out the receptionist english lady no name badge)and another chap behind the desk ignored for about 5 minutes which i thought was really rude. So overall poor customer service and a below average hotel that needs ugrading!
Stayed 1 night in Oct 2025

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nnn
Stayed 1 night in Oct 2025

10/10 Excellent

KHUSHBOO

Travelled with partner
Liked: Cleanliness, amenities
It was the best view.
Stayed 3 nights in Oct 2025

4/10 Poor

Ravi

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No smart TV, moisturiser and staff was very vague when questioned. These are some of the basics that a hotel needs. Very behind as even motels have these things now.
Stayed 2 nights in Oct 2025

10/10 Excellent

Handro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025