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Hotel Rio Queretaro

Property class: 3.5
Family-friendly 3.5-star hotel near Aqueduct of Santiago de Querétaro

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Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Andador Matamoros 12, Centro Historico, Querétaro, QUE, 76000
  • Place, Querétaro Cathedral
    ‪2 min walk‬
  • Place, Zenea Garden
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪53 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room (1 Cama Matrimonial)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room (1 Cama Matrimonial)

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room (1 Cama Queen)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room (1 Cama Queen)

9.0 out of 10
Wonderful
(10 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Single Suite Junior

Premium bedding, down comforters, pillowtop beds, in-room safe

Single Suite Junior

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Single Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Single Suite

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Single Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Single Room Standard

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the area

Querétaro

Heart of Querétaro.With a stay at this Downtown Querétaro hotel, you'll be steps from Teatro de la Ciudad and Museum of the Restoration of the Republic. Museum of the City and Capuchin Crypt are also within half a mile (1 km).

What's nearby

  • Teatro de la Ciudad - 1 min walk - 0.1 km
  • Querétaro Cathedral - 2 min walk - 0.2 km
  • Zenea Garden - 3 min walk - 0.3 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Santa Rosa de Viterbo Temple - 9 min walk - 0.8 km

Getting around

  • Queretaro Intl. Airport (QRO) - 40 min drive

Restaurants

  • ‪Restaurante La Llave - ‬4 min walk
  • ‪La Parroquia De Veracruz - ‬3 min walk
  • ‪Hank's Querétaro - ‬6 min walk
  • ‪La Mariposa - ‬5 min walk
  • ‪Vips - ‬5 min walk

About this property

Hotel Rio Queretaro

Family-friendly 3.5-star hotel near Aqueduct of Santiago de Querétaro
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available.

Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Rio Queretaro. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee.

  • 1 building
  • 22 guestrooms or units
  • 3 levels
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bar or lounge
  • Dining venue
Hotel Rio Queretaro offers 22 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 28-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (MXN 180 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 125 to 150 for adults and MXN 80 to 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 28-inch LCD TV with premium cable channels
  • First-run movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Rio Queretaro

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 350.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 125 to 150 for adults, and MXN 80 to 100 for children
  • Airport shuttle fee: MXN 1400 per person (one-way)
  • Airport shuttle fee per child: MXN 1400 (one-way)
  • Nearby parking fee: MXN 180 per day(1148 ft away; open 24 hours)
  • Rollaway bed fee: MXN 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Rio Queretaro
Rio Queretaro

Frequently asked questions

How close is Hotel Rio Queretaro to the airport?

Hotel Rio Queretaro is 22.5 mi (40-min drive) away from the Queretaro Intl. Airport (QRO) airport, the closest popular airport to the property.

Does Hotel Rio Queretaro have an airport shuttle?

Hotel Rio Queretaro offers an airport shuttle 24 hours a day, on request, for a charge of MXN 1400 per person, one-way.

Does Hotel Rio Queretaro offer free breakfast?

Free breakfast isn’t offered at Hotel Rio Queretaro, but full breakfast is offered for a fee of between MXN 125 and 150 for adults, MXN 80 and 100 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Hotel Rio Queretaro?

No, there is no casino at this hotel.

What time is check-in at Hotel Rio Queretaro?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Hotel Rio Queretaro?

Free parking is not available at this hotel.

Does Hotel Rio Queretaro have a pool?

Hotel Rio Queretaro does not have a pool.

Does Hotel Rio Queretaro have a restaurant?

Hotel Rio Queretaro is home to Dos Patios, which features Mexican cuisine.

Does Hotel Rio Queretaro have a spa?

There are no spa services available at this hotel.

How close is Hotel Rio Queretaro to downtown Querétaro?

Hotel Rio Queretaro is 0.2 mi away from Querétaro.

Hotel Rio Queretaro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 585 reviews
Rating 8 - Good. 205 out of 585 reviews
Rating 6 - Okay. 51 out of 585 reviews
Rating 4 - Poor. 18 out of 585 reviews
Rating 2 - Terrible. 18 out of 585 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel staff was very polite and rooms were great
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, very close to the center of the city, at a walking distance. Very clean and friendly staff.
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and walk around the beautiful Querétaro Centro.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful time in Querétaro

Fantastic location in Querétaro. The hotel was walking distance to all the main sights and there was a good selection of restaurants and coffee shops nearby. Will definitely stay here again.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

GILBERT

Liked: Cleanliness, amenities, property conditions & facilities
Jesus and all hotel personnel were great.
Stayed 4 nights in Oct 2023
Verified review

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, quiet, clean, good food. Best value
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Miguel

Liked: Staff & service, amenities, property conditions & facilities
It was close yet far enough from all the noise in other areas.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay was wonderful and clean. The front desk helped with transportation from and to airport, and helped with your reservations.
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable. Staff very nice.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Rio Queretaro. The location is ideal being right in the middle of the Centro Historico. The staff was also very helpful with my concerns and needs. Finally, the hotel has a very good restaurant.
Stayed 7 nights in Oct 2022
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the hotel. The staff was amazing, accommodating and friendly. Even helped us plan transportation to nearby San Miguel. Hotel room was clean, and spacious. Hotel was conveniently located near the town square where we spent the day exploring and walking.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow

Loved the friendliness of the staff, the cleanliness, and the location! Close to coffee shops, restaurants, and museums.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Beatrice

Helpful

The Rio Hotel is an amazing place to stay just a few steps from the main church’s and attractions. Rogelio, Itzel, Carolina were so helpful & friendly giving us directions,
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Susanne

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 9 nights in Oct 2023
Verified review

6/10 Okay

Ana Maria

Location was good Facilities didn’t work properly Too much noise, hard to rest
Stayed 6 nights in Aug 2022
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check-in & check-out. Friendly helpful front desk staff. Huge room with a/c and perfectly clean. Only negative would be how long it took to get hot water in the shower (in excess of 10 minutes!). Perfect location in the city center. Great places to eat, drink, tours to take. Safe area. Great value!
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Armando

Liked: Cleanliness, staff & service
Location is perfect. Lots of historic sites are within walking distance. Rooms are simple, down to the minimum. There are no elevators and stairs are a bit narrow. Keep that in mind if you hace difficulty getting around. Staff is very professional and will assist you in any way they can. Rooms are clean every day. Nice place.
Stayed 7 nights in Apr 2023
Verified review

8/10 Good

José David Nazario Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
sigan superandose
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Know what you booked

The only problem we had was at check in when the room they gave us was not what we had paid for(the most expensive room listed). After pointing this out, they showed us two other rooms to pick from. The room and entire hotel was very clean and we had no other problems.
Stayed 9 nights in May 2023
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay at Rio Hoteles in Querétaro! Everyone was very nice, but particularly Alejandro & Ricardo. My room was clean. It is noisy in the evening and you can hear the bell churches but I really didn’t mind. Ricardo was my Uber driver and took me to all the magic Pueblos around. I even met his Mom, who made me a Calavera Catrina make-up. The Hotel is well located in the Centro and near a beautiful park. I now have a new family in Querétaro!
Stayed 10 nights in Oct 2023
Verified review

6/10 Okay

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Updated property, nice furnishings, central location. Water pressure and delivery of hot water in the shower was not good. My room was clean, lobby was clean, and the common areas were clean. Noise was definitely a problem; situated on a busy andador full of bars and restaurants, busy loud restaurant and bar in hotel, close to churches where fireworks were exploding at all hours, and church bells ringing. Staff was friendly and accomodating. However, I will not stay here again.
Stayed 2 nights in Jun 2023
Verified review

6/10 Okay

Alejandra

Liked: Cleanliness
Too noisy on the rooms of the first floor, no warm water, old rooms. I reserved a king room and upon arrival told us they didnt have any availability.
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with construction and a drunk smashing a bottle at 2:00am in front of door of one of my travelers. The desk did nothng about it.
Stayed 1 night in Feb 2023
Verified review

6/10 Okay

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower I let the water run about more than 5 minutes and nathing
Stayed 2 nights in Sep 2023