Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mai 2024
We live nearby we enjoy bringing the grand and great grandkids here to go in the pool
Commentaires de Gestion de l’hôtel
8 mai 2024 par SHIMP, Gestion de l’hôtel
Dear Nancy,Thank you for choosing Comfort Suites Regency Park as your destination for family fun! We're delighted to hear that you and your grand and great-grandkids enjoy spending time with us and utilizing our pool facilities. Creating memorable experiences for families is what we strive for, and we're thrilled to be a part of your cherished moments together. We appreciate your loyalty and trust in us to provide a safe and enjoyable environment for your loved ones. Our team looks forward to welcoming you all back for more fun-filled adventures at Comfort Suites Regency Park. Thank you for making us a part of your family traditions!
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par SHIMP, Gestion de l’hôtel
Dear Kristy,Thank you for your fantastic rating and positive feedback! We're thrilled to hear that you had a wonderful experience at Comfort Suites Regency Park. Providing exceptional service and ensuring our guests' comfort is our priority, and it's gratifying to know that we met your expectations. Your kind words serve as encouragement to our team, and we're committed to maintaining the high standards you've come to expect from us. We appreciate your support and hope to have the pleasure of welcoming you back soon for another fantastic stay. If there's anything more we can do to make your next visit even better, please let us know!Thank You,
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par SHIMP, Gestion de l’hôtel
Dear Guest,We are delighted to receive your perfect rating and are grateful for your kind words. At Comfort Suites Regency Park, ensuring a comfortable and enjoyable stay for our guests is our top priority. It's truly rewarding to know that we succeeded in providing you with a memorable experience. Your appreciation motivates us to continue delivering exceptional service and hospitality. Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.
par un voyageur de Graham
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par SHIMP, Gestion de l’hôtel
Dear Cynthia,Thank you for your feedback and for considering Comfort Suites Regency Park. We're delighted to hear about your positive experience. Your rating of 4/5 for likelihood to recommend is greatly appreciated, and we're committed to continually improving to earn that extra star from you. Your satisfaction is our priority, and we're dedicated to addressing any areas where we fell short. Please know that your feedback is invaluable in helping us enhance our services for future guests. We look forward to welcoming you back and providing you with an even better experience during your next stay.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par DOS, Gestion de l’hôtel
Dear James,Thank you for your feedback, and we're pleased to hear you had an overall positive experience. We value your rating and continuously strive to enhance our services. Please know that your comments regarding the room's lock have been noted, and we're actively working to address any maintenance issues promptly. Your satisfaction is our top priority, and we hope to welcome you back for an even more enjoyable stay in the future. Thank you for choosing Comfort Suites Regency Park.SHIMP
par un voyageur
Great stay
Publié le 25 févr. 2024 sur HotelsThe Comfort Suites experience was great. The room was clean and comfortable. It was very quiet. The staff was friendly and the breakfast was great.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par DOS, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel!Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. If there is anything else that we could have done to have made your stay even better, please do not hesitate to let us know. Our goal is to make your stay with us a home away from home.Thank you again for staying with us and we look forward to seeing you in the future!
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Lots of little flies in the bathroom.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par DOS, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Frontdesk didn't want to allow early check-in claiming the hotel was full, yet the parking lot was not even a fourth full. The smell if cigarettes & marijuana overtook the whole first floor/basment as well a horrible mildew smell in the hallway before the pool area. The breakfast was served cold & not enough for the amount of guests who did eat. The room was full of fruit flies & the mini fridgecdid not work. I was asked to give a debit card even though the room was pre paid through a third party site, & I was charged $1 for no reason.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par SHIMP, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par SHIMP, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.I see that your stay with us was satisfactory but was not a perfect one. Our goal is to make each stay with us a home away from home experience. If there is anything else that we could have done to make your stay a perfect one, please do not hesitate to let us know as we are always looking for opportunities to improve.Thank you again for staying with us and we look forward to seeing you the next time you are visiting Cary!
par un voyageur
No Service dogs allowed on upper floors!
Publié le 2 févr. 2024 sur HotelsIt was awful! We have a service dog Hotel stayed pet friendly. I booked a Jr. suite which had 500 sq ft compared to a standard king room with 336 sq ft. All pets/service animals are only petmityec I. The basement none on the upper floors. C/S was rude! Paid for a jr suite and got a standard not happy at all. Was supposed to be a romantic getaway with my husband.
Commentaires de Gestion de l’hôtel
3 févr. 2024 par DOS, Gestion de l’hôtel
Dear Sandi,We sincerely apologize for the disappointment you experienced during your recent stay. We understand the significance of a romantic getaway, and we regret any inconvenience caused. Our commitment to providing exceptional service extends to all our guests, including those with service animals.We appreciate your feedback regarding the room discrepancy and the assigned pet floor. Rest assured, we are actively addressing these concerns to enhance our service. We value your patronage and would welcome the opportunity to make amends. Please contact our management team directly to discuss your experience further.Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our hospitality.Warm regards,Comfort Suites Regency Park Management
