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Mama Shelter Rennes

4.0 star property
4-star spa hotel in Rennes Centre

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Photo gallery for Mama Shelter Rennes

Indoor pool, open 8:00 AM to 8:00 PM, sun loungers
Interior detail
Reception
Restaurant
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
3 Place de la Trinite, Rennes, FRANCE, 35200
  • Place des Lices
    ‪1 min walk‬
  • Rennes Cathedral
    ‪2 min walk‬
  • Le Couvent des Jacobins
    ‪4 min walk‬
  • Rennes (RNS-Saint-Jacques)
    ‪11 min drive‬

Room options

View all photos for Medium Double Room - Mama

In-room safe, individually decorated, individually furnished

Medium Double Room - Mama

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Large Double Room - Mom

In-room safe, individually decorated, individually furnished

Large Double Room - Mom

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed

In-room safe, individually decorated, individually furnished

Room, 1 Double Bed

  • 37 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Medium Twin Room - Mom

Medium Twin Room - Mom

Medium Twin Room - Mom

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Large Double Room Mama - Accessible to People with Reduced Mobility

In-room safe, individually decorated, individually furnished

Large Double Room Mama - Accessible to People with Reduced Mobility

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Terrace

In-room safe, individually decorated, individually furnished

Room, 1 Double Bed, Terrace

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Rennes

Rennes Centre stay.With a stay at this Rennes Centre hotel, you'll be steps from Place des Lices and Rennes Cathedral. Le Couvent des Jacobins and Rennes Opera House are also within half a mile (1 km).

What's nearby

  • Place des Lices - 1 min walk - 0.2 km
  • Rennes Cathedral - 2 min walk - 0.2 km
  • Le Couvent des Jacobins - 4 min walk - 0.4 km
  • Centre Hospitalier Universitaire de Rennes - 14 min walk - 1.2 km
  • Place de la Gare - 17 min walk - 1.5 km

Getting around

  • Sainte Anne Station - 5 min walk
  • Pontchaillou Station - 17 min walk
  • Rennes (RNS-Saint-Jacques) - 18 min drive

Restaurants

  • ‪Fox and Friends Pub - ‬1 min walk
  • ‪Delirium café - ‬2 min walk
  • ‪Poney Club - ‬2 min walk
  • ‪Le Scoop - ‬3 min walk
  • ‪La Crêperie Rennaise - ‬3 min walk

About this property

Mama Shelter Rennes

4-star spa hotel in Rennes Centre
Mama Shelter Rennes offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces.

Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at Mama Shelter Rennes.

This 4-star Rennes hotel is smoke free.

  • 119 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3 dining venues
  • 4 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
Mama Shelter Rennes offers 119 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 43-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include offices, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Languages

English, French, German

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available for a fee: EUR 21 for adults and EUR 10 for children
  • 3 restaurants
  • 4 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 43-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Office
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per night
  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, cash, and mobile payments.

Access to the swimming pool is available by reservation only. Guests are required to reserve a time slot at the front desk at check-in. Access is available on a first-come, first-served basis.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mama Shelter Rennes Hotel
Mama Shelter Rennes RENNES
Mama Shelter Rennes Hotel RENNES

Mama Shelter Rennes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 203 out of 297 reviews
Rating 8 - Good. 60 out of 297 reviews
Rating 6 - Okay. 17 out of 297 reviews
Rating 4 - Poor. 13 out of 297 reviews
Rating 2 - Terrible. 4 out of 297 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Great location & amenities, minor hiccup

We had tried Mama Shelter in Dijon, and the one in Rennes didn't disappoint. Really great location and amenities. Minor thing to make it better from an inclusivity perspective is making it abundantly clear that when booking a slot at the pool, other people from other rooms can also book the same slot. Other venues with similar amenities make it clearer and it makes a world of difference. One of our party is autistic and went through the challenge of interacting with the staff member, purchased a pair of flip flop (mandatory gear), only to have to do a u-turn when reaching the pool and discovering there were other people there.
Stayed 1 night in Mar 2025

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Anders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location and a surprisingly nice Hotel. Very nicely decorated interior and spacious rooms. Great city view from the rooftop restaurant!
Stayed 1 night in Jan 2025

10/10 Excellent

Rachael

Stayed 1 night in Jan 2025

4/10 Poor

Rachael

Liked: Cleanliness, staff & service
Disliked: Room comfort

Freezing overnight stay

Heater did not work. Asked for help and front desk came In middle of the night to assist and reset heater. Nothing improved and the heater did not work at all! We Couldn’t sleep because it was too cold. We were Exhausted the next day. Otherwise breakfast was wonderful.
Stayed 1 night in Jan 2025

6/10 Okay

Georgette

Liked: Cleanliness
I did not like that the accomodation was very basic, definetly less than a 3* hotel. In the hotel itself the room was very basic more like a 2 strar, no toiletetrie not even a box of tissues. Then when I opened the bathroom door I smelled GAS ( yes like ccoking gas ). When I went to the reception to report I was told that there is NO WAY there is a scent of gas. Eventually the technician came up and he said indeed the smell might come form the extensive work done to enlarge the hotel probably for the pressure on the pipes. As yo can imagine after 18 hours of flying I di not expect such a problem. If possible I request a refund. Thank you! Professor Popa
Stayed 2 nights in Oct 2024

6/10 Okay

Omer

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This is a great hotel for its location and it's modern freshly refurbished state. The hotel provides a great hard product. However, the rooms miss very basic necessities from a 4 star hotel. For example, there is nothing but a bar of soap in the bathroom. This is unacceptable to me - i dont even use bar soaps at all as I don't find them hygienic. We had to share a single bar with my partner and needed to wash our hair with that. This was ridiculous. Also there is no tea coffee making stuff in the room. To relax with a cup of warm tea, you need to go to the bar and drink it after paying 4.5 euros for a cup of hot water. Even worse, there is not even a paper cup or glass cup in the room to drink some water. They left a small bottle of evian water for two people. I'm not sure why but there was a lot of dust in the room which we noticed looking into the lights. I felt congested from the dust each night I slept here. We didnt understand were the dust was coming from because the room was clean. But switching off the ventilation a bit helped a bit on our second and third night. maybe they need to check their ventilation filters. overall, while we really enjoyed the location and modern building/rooms, the basic services that you would expect from simple bed and breakfast hotels were missing. for this reason, we are not pleased with our stay.
Stayed 3 nights in Sep 2024

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel chain the always offers good location and good staff to make you feel welcome.
Stayed 1 night in Aug 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you arrive Mama Shelter has a pulse in the heart of old Rennes. If you have time check out the spa & remember to book beforehand. It's great and the restaurant / rooftop bar is a must.
Stayed 2 nights in Aug 2024

10/10 Excellent

A R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what I signed up for…but that’s life!

I was really looking forward to my stay at Mama Shelter particularly for the amenities…which seem to champion eco friendliness over the comfort of the clientele. There is no hair conditioner (even upon request), which is not only a first in my Mama Shelter experiences but I find unacceptable for a 4 star hotel. The wonderful overhead shower heads lacked pressure because of a necessity to clean the calcification after a year and a half of operation… to the point where I actually would have done it myself if I was staying for more than a night. The staff was lovely, following their orders but all issues were simple met with “that’s our culture at Mama Shelter” which, from my experience, is not entirely true so felt like a bit of a cop out. The cocktail on the rooftop was definitely the highlight. I had to send my steak back to be cooked a little (ordered at rare/medium rare it came out still breathing and poorly presented). The staff though were very kind and accommodating to the best of their abilities! I appreciated their efforts to rectify my complaint with a late check out as well as rescheduling my hour in the spa, because apparently at this spa/pool they allow children to run free so it’s not the relaxing environment it could be. The breakfast definitely compensated for the above hiccups and the kindness of the staff of course who was just doing their job as best they could. Although I don’t know if I will stay at Mama Shelter again if this is their new “culture”.
Stayed 1 night in Aug 2024

10/10 Excellent

Berenice, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, comfortable and quiet rooms, great coffee at breakfast. Would absolutely book here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Bianca White

Stayed 1 night in Jun 2024

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique!
Stayed 2 nights in Jun 2024

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique!
Stayed 3 nights in Jun 2024

10/10 Excellent

Dong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel - would stay again

Great hotel. Lots of amenities such as restaurants, bars, pool, gym and karaoke. Lovely well decorated, clean rooms with comfortable beds. Great safe and central location. Only minor negative (not worth any stars as you can read the reviews and prepare in advance) is not providing toiletries in the name of being eco friendly - however I think this worsens the environmental impact as visitors probably end up buying individual items and throwing them when you could have a refillable dispenser. Also a bit contradictory as they give you body cream? Just worth a mention for the hotel to pick up - but as I say it was a lovely, modern, comfortable, high quality and reasonably priced hotel which I would definitely stay at again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elena

Liked: Cleanliness, property conditions & facilities, room comfort

Highly Recommend

Beautiful hotel, perfectly located for exploring Rennes. Comfortable room and bed, lovely pool and great restaurant.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
City Center location
Stayed 3 nights in Dec 2023

8/10 Good

CHarles

Liked: Cleanliness, property conditions & facilities

where is Mama?

Mama left the house, leaving the children in charge. I adored the energy and enthusiasm of the staff but they were so young that at multiple time I received an awful client service (I had to interrupt the waitress while what sapping at the bar after waiting for 20 min, one of a few more example)
Stayed 2 nights in Dec 2023

10/10 Excellent

Pauline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

wei min

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Is worst stay we had experienced as seasonal traveller for biz and leisure. The hotel does not provide basic amenities which you should have even from 1-2 stars hotel. We seriously wonder how this hotel is rated as 4 star and charged the rate they do when they provided worse services and amenities for hotel guests. Hotel charge guest on tooth brush and toothpaste and charge on slippers. Worst above all, no water kettle in the room as it was claimed only for executive room guests.. so any hot water needs get yourself from the bar. Again, a good excuse to charge you for coffee since none hot water nor coffee provided in room. And instead of proper hair shampoo n conditioner, one tiny soap is provided for body wash and hair wash!! The breakfast is crap, we staying 5 nights and everyday same food no a single change. Unlike most of true 3-4 star hotels, there some effort made to change menu for bf for some. There also list of safety hazards, when took hot water downstairs, they let you carry super hot water in a tin pot which can burn ur hand in 30 sec w hot water inside. Bf Restaurant has low hanging light just hit ur head every time u sit n stand up… I do want to say the staff is relatively responsive but unfortunately all the poor policy mama shelter decided for their guests on amenities show little care for customer just all about making money and profit. It left super bad taste not just to us but all friends staying the same hotel with us. We will ban this chain n brand
Stayed 4 nights in Nov 2023