Note fondée sur 9 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,8 sur 5
100 % des clients le recommandent
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Not worth the money

Publié le 30 avr. 2024 sur HomeAway
This place is not worth the cost at all. In the pictures there was a pond but when we got there the pond was dried. The pool was not clean. We found frogs and insects in there. The hot tub was not included with the stay. Only 1 hour was included with the stay. Also, the owner was not quick at responding when we asked for any help.
Commentaires de Gestion de l’hôtel
14 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi Vanini, Sorry to hear that. Just wanted to clarify a few things. Our outdoor pool is only operational from Memorial Day through Labor Day. This was listed on vrbo and also mentioned on the pool gate. This information is available under amenities section of our property on vrbo. When you requested for the pool access, we could have simply stated its not operational and denied the access but yet we tried to honor your request and cleaned the pool on the very same day. Note, its an outdoor pool and we had a huge storm on the day prior to your arrival. It’s natural, from the storm, the pool would not have been in an excellent state. During its operational period, the pool will be inspected every day. And you said the hot spa is NOT included with the stay. That is NOT true. What we said in our check-in instructions and also on vrbo, was that you have one hour complimentary usage of hot spa. You can still go ahead and use as much as you want but there will be charges for additional hours. Again, this is listed under amenities section on vrbo. These are our resort rules and policies which we set and have been listed on vrbo and also in the check-in instructions which were sent to you prior to your arrival. These are NOT something we changed or introduced upon your arrival. And nowhere on our listing we mentioned we have a pond. The pond pic you might be referring to was the pic when the empty space next to the bridge got filled with rain water last year. This was your misunderstanding. We also checked your messages to us and our responses back. There was only one instance where you had to wait for almost an hour. In all the other cases, our responses were sent in 20-30 mins window which is usual unless there’s an emergency. It’s unfortunate that you felt your stay was not pleasant. We really feel sorry and sad knowing that. We take pride in our service and work, we want our guests to be happy and have a pleasant stay with us. We have many repeat guests every year. We are a premier host and have received exceptional reviews so far. Thanks, The Arcadia Resorts Management.
5 sur 5
par un voyageur

Thanksgiving Family Celebration

Publié le 2 déc. 2023 sur HomeAway
Lots of room and plenty of outdoor space for kids to run around. It was perfect.
Commentaires de Gestion de l’hôtel
9 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Russ & Sue for choosing the Arcadia Resorts for your Thanksgiving holiday. It was great hosting your family and hope to welcome you back again in the near future
5 sur 5
par un voyageur

Family trip to Texas

Publié le 21 juill. 2023 sur HomeAway
The ranch was the perfect place for our family to get together. The layout of the property is great. There were plenty of bedrooms for our group and the teens loved the pool. Highly recommend the ranch.
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Lidia for your review and feedback. We are glad to hear that you liked our resort and had good time. We would love to welcome you and your family back again to stay with us in the future.
5 sur 5
par un voyageur

Family vacation

Publié le 21 juill. 2023 sur HomeAway
The house location is great. We enjoyed our stay we really loved that most of the bedrooms have a private bathroom. Its was decently clean could really benefit from new mattresses all of us talked about not sleeping to good
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
We appreciate your review and feedback. We are glad to hear that you enjoyed our resort and the stay. We would love to welcome you back in the future!
5 sur 5
par un voyageur

Extended Family Reunion

Publié le 30 juin 2023 sur HomeAway
We gathered for my 60th birthday with our kids and grandkids. This home allowed us to have enough room to spread out in private spots and gather in one spot. We were the in the middle of a heat wave so we stayed in more than went to visit sites. The game room, the pool and outdoor spaces kept all entertained and happy.
Commentaires de Gestion de l’hôtel
1 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Lisa for your review and comments. We are happy to hear that your family reunion for your 60th birthday went well and your family enjoyed our resort. Hope you had a special birthday and we wish you healthy and happy life!! We hope to welcome you come back to stay with us again in the near future.
5 sur 5
par un voyageur

Umlah Family Vacation

Publié le 26 juin 2023 sur HomeAway
What a wonderful property. Just perfect for our large family. Property owners/managers were on top of every issue and responded right away. We had a wonderful time. Love the bedrooms with a bath, and the handicap accessible room was perfect for my elderly parents. We have been having family vacations for over 10 years and this was by far the best one.
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you Donna for your review and feedback. We are so glad to hear that you had a great time for your family reunion and you liked all the amenities. It was our privilege to host your family during this Summer. We are continuously adding additional activities and entertainment options and hope you come back to enjoy more activities in your future visits. We are looking forward to hosting your family again in the near future.
5 sur 5
par un voyageur

Excellent property planning to book again.

Publié le 12 janv. 2023 sur HomeAway
Excellent
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Glad to know you liked our property. Looking forward to hosting your group again
5 sur 5
par un voyageur

Great location and great stay!

Publié le 30 déc. 2022 sur HomeAway
The house was as advertised. Very remote, very well furnished and very roomy for our big group. I would definitely recommend this place.
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you DJ for your review and for choosing the Arcadia Resorts for your vacation needs. We hope to welcome you back soon again in the near future!!
5 sur 5
par un voyageur

Spacious and private

Publié le 7 sept. 2022 sur HomeAway
We had a family get together of 15 and we really loved this property. Plenty of room for all of us to sleep and interact and could certainly accommodate a few more people very comfortably. Most of my party reported that their beds were firm but comfortable; bedrooms were all pretty private and discrete. Most if not all the bathrooms had a shower & jetted tub. The teens/young adults made good use of the game room and there was a nook with toys for younger children too. The kitchen was well stocked with dishes, pots & pans, and multiple small cooking appliances- blender, toaster, air fryer, Keurig. Major appliances were all new/recent models and we appreciated the double oven and large fridge. There was plenty of seating inside and out and the property is large and secluded, well-kept, and the trees provide a lot of shade near the house. We didn’t make use of the fitness room but all equipment appeared to be well kept and in good condition. The A/C worked well and wifi was good, we didn’t really do any heavy gaming but we streamed some movies and had 15 people connected without issue. A few of the bedrooms had TVs but didn’t have power cords so I assume those are a work in progress, they weren’t mentioned in the listing. They left a basket of snacks for us at check in and a hand written welcome note with 3 people to contact if needed, someone was always available and responsive. The linen closet contained bath towels for each guest and a few swim towels as well which I have found is a rare amenity at properties with a pool. There weren’t really extra bath towels or washcloths stocked so if that is important to you, remember to ask. The washing machine & dryer are large capacity. There was plenty of parking, we had 8-9 vehicles that all fit within the circle drive in front of the house. The property is also pet friendly but keep in mind that the only fenced area is the small area surrounding the pool. The only disappointment we had was that the pool wasn’t really operational during our stay but I don’t think it was out of neglect, it was just unfortunate timing for our stay that some of the equipment wasn’t working. The pool has a spa & waterfall, a few lounge chairs and even a few pool floats. Overall, it was practically perfect for our group’s vacation wants and needs and it’s obvious the owners are putting a lot of work and attention to detail to make this a welcoming property. We would definitely look forward to staying here again in the future.
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you Julie for your detailed review and feedback. We greatly appreciate your patronage and for choosing the Arcadia Resorts for your vacation needs. We hope to welcome your family again in the near future!!