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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel near Short Pump Town Center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Exterior
Studio Suite, Multiple Beds, Non Smoking
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Glen Allen

In shopping district.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Also, Virginia Hospital & Health is within 3 miles (5 km) and Bowlero West End is within 6 miles (10 km).

What's nearby

  • Elk's Lodge - 4 min drive - 3.1 km
  • Short Pump Town Center - 4 min drive - 4.5 km
  • University of Richmond - 10 min drive - 11.8 km
  • Virginia Commonwealth University - 13 min drive - 20.8 km
  • Kings Dominion - 24 min drive - 43.3 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel near Short Pump Town Center
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

How close is Comfort Suites Innsbrook - Short Pump to the airport?

Comfort Suites Innsbrook - Short Pump is 21.1 mi (28-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of Mar 18, 2026, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on Apr 12, 2026 start from CA $108, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Comfort Suites Innsbrook - Short Pump have an airport shuttle?

Airport shuttle services are not available at Comfort Suites Innsbrook - Short Pump.

Does Comfort Suites Innsbrook - Short Pump offer free breakfast?

Comfort Suites Innsbrook - Short Pump offers free buffet breakfast every day from 6 AM to 9 AM.

Is there a casino at Comfort Suites Innsbrook - Short Pump?

No, there is no casino at this hotel.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in.

Is there free parking at Comfort Suites Innsbrook - Short Pump?

This hotel offers free self parking.

Does Comfort Suites Innsbrook - Short Pump have a pool?

Comfort Suites Innsbrook - Short Pump features an indoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does Comfort Suites Innsbrook - Short Pump have a spa?

There are no spa services available at this hotel.

How close is Comfort Suites Innsbrook - Short Pump to downtown Glen Allen?

Comfort Suites Innsbrook - Short Pump is 0.3 mi away from Innsbrook.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 259 out of 1000 reviews
Rating 8 - Good. 176 out of 1000 reviews
Rating 6 - Okay. 180 out of 1000 reviews
Rating 4 - Poor. 153 out of 1000 reviews
Rating 2 - Terrible. 232 out of 1000 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
The front desk gave me a key to a room with people in it. When I got a new room the ceiling was falling in, wallpaper falling in the bathroom, holes in the wall, and a filthy couch.
Stayed 1 night in Dec 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Upon entering our room I found a broken toilet that had been attempted to be repaired with tape, a broken floor lamp, and a very badly stained L shape couch. Honestly, the couch appeared to host a Diddy party recently it was stained so badly. Had to kill a couple roaches, and this supposedly 100% nonsmoking hotel had very active marijuana smokers inside. Apparently this hotel caters to the construction crew as the inner lobby and staircase we used was constantly covered in mud. Also, it was quite a noisy place late at night which made sleeping a little challenging.
Stayed 2 nights in Dec 2025

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, room comfort
No one was at the front desk when we arrived to check in, the gentlemen that finally did come looked as if he had been running around the hotel doing other task. I did not see any other staff anywhere, the hotel was extremely dirty and unkempt, trash piled up in the rooms with the ice machines. No housekeeping at all during our stay. Broken glass in the elevators. Our room had a half a roll of toilet paper with no extra provided. The closet door knob was broken, the bathroom inob was missing, the bathroom shower was disgusting with hair left behind and a broken drain plug just laying in the tub. The light cover on the bathroom was missing with the bulbs exposed. The walls were drawn on, the tv remote had dirt and grin all over it. The phone in the room was missing the cord and not plugged in so unable to be used. The walls and head board were stained. The comforter was stained. Extremely disgusting and disappointing.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Always a fantastic stay. I am a regular every month and it never disappoints. Whomever gives this hotel bad reviews are the type of folks who nobody can make happy. Just saying. I am in no way affiliated with this operation by the way. I just really enjoy my stays at an affordable pricepoint!
Stayed 1 night in Dec 2025

8/10 Good

Richard

Stayed 1 night in Dec 2025

2/10 Terrible

Forever

Liked: Staff & service
Disliked: Cleanliness, amenities
I didn’t get the room I originally booked. I booked one king suite, but was put in a double bed room. Also I get into the room, and there are no towels, washcloths, or hand towels, & I killed four roaches. Checked in around 730 ended up leaving around 11. Also there was no remote to the tv, so you couldn’t watch tv at all smh. Horrible experience!!
Stayed 1 night in Dec 2025

10/10 Excellent

Vera

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Stayed 5 nights in Dec 2025

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness
Had to switch rooms 6 times due to roaches in the 1st room 2nd room across the hall from the 1st room same 3rd room beside 2nd room door would not lock 4th room the key card would not work 5th room on a different floor had clothes all in it like someone was living in it all the time 6th room finally finely was ok. I have stayed at the hotel.fo
Stayed 1 night in Dec 2025

10/10 Excellent

Forever

Stayed 1 night in Nov 2025

2/10 Terrible

Jimmy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the rooms felt neglected. The bathrooms had mold on the ceiling. The sheets had stain and hair all over them. The tv screen had full of dust. The carpets were not vacuumed, and bathroom air vent were full of human dead skin.
Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everyone was extremely nice. Clean hotel!
Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 1 night in Nov 2025

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great but the hotel was the do dirty it was unsafe. Broken glass in the stairway. Roaches and mold throughout the hotel.
Stayed 2 nights in Nov 2025

2/10 Terrible

Claribel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be cleaned thoroughly and maintained in many ways. Dirty elevator, dirty hallway. The bathroom above ours had a leak that was coming down through the ceiling to our bathroom. After informing of the problem they fixed it, but there was still a nasty smell. I wouldn’t stay here again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities
Bugs on the walls, no hot water, construction during the stay that wasn’t listed on the rental advertisement.
Stayed 2 nights in Nov 2025

2/10 Terrible

Paul

Disliked: Cleanliness, amenities
Booked a room and was charged for it and there was no room when I got there. Still waiting for refund.
Stayed 1 night in Nov 2025

2/10 Terrible

Geoffrey

Disliked: Cleanliness
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Stayed 1 night in Nov 2025

4/10 Poor

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service
I'm not sure if they even completely cleaned the room. There were cockroaches on the floor and the wall when I woke up this morning and there was one bath towel in the bathroom. And the door handle was broken to get into the room.Every time you shut the door it fell on the floor
Stayed 1 night in Nov 2025

2/10 Terrible

Iwan N

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed 1 night in Nov 2025

2/10 Terrible

Derrek

Stayed 1 night in Nov 2025

2/10 Terrible

Donald

Disliked: Cleanliness, amenities
The hotel is under construction which wasn’t listed on the advertisement. There was no hot water on the 3rd floor.
Stayed 1 night in Nov 2025

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service
The hotel was dirty, not kept up, and smelled badly. Basic things like door handles did not function.
Stayed 1 night in Nov 2025

10/10 Excellent

Lester

Stayed 2 nights in Nov 2025