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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel near Short Pump Town Center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Relax in the hotel's inviting lobby, featuring a grand staircase and comfortable seating area.
Welcome to our hotel lobby, featuring a central reception desk, coffee machines, and a seating area with chairs and a table.
Step into the grand lobby, featuring a reception desk, seating area, and coffee station, with a curved staircase and pendant lights.
Relax in a casual outdoor space with round tables and comfortable seating, perfect for dining or socializing.
Two spacious beds with brown headboards and bedside tables create a cozy retreat.

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Glen Allen

In shopping district.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Also, Virginia Hospital & Health is within 3 miles (5 km) and Regency Square Mall is within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 4 min drive - 4.2 km
  • Henrico Doctors' Hospital - 7 min drive - 8.5 km
  • University of Richmond - 11 min drive - 11.5 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.1 km
  • Virginia Commonwealth University - 16 min drive - 20.5 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Cracker Barrel - ‬3 min drive
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel near Short Pump Town Center
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.8
Rating 10 - Excellent. 291 out of 1005 reviews
Rating 8 - Good. 222 out of 1005 reviews
Rating 6 - Okay. 184 out of 1005 reviews
Rating 4 - Poor. 144 out of 1005 reviews
Rating 2 - Terrible. 164 out of 1005 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

JORGE, Catano

The hotel need deep clean in rooms &
Stayed 2 nights in Jun 2025

2/10 Terrible

JORGE, Catano

Disliked: Cleanliness, amenities, property conditions & facilities
The room no clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was simple, good quality and the staff service was great!
Stayed 1 night in May 2025

2/10 Terrible

TIFFANY, Sandston

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Took three tries to finally get in room when checked in. Everything in the room was broken. Highly disappointed. When checked out the lady at the desk didn’t say a word. I told her I was disappointed and everything was broken; she didn’t looked surprised.
Stayed 1 night in May 2025

4/10 Poor

Jan

Travelled with family
Disliked: Amenities
I visited Comfort Inn 5/3/25 to 5/4/25. We had to be moved to another room around 2:30am because the toilet overflowed. The attendant couldn't find a plugged. Prior to that I asked for some toilet paper. My bathroom didn't have any. The attendant searched high and low for some. He had to go to an empty room to get me some. The breakfast (Sausage and eggs) were burnt. This was supposed to be a relaxing weekend for me and my daughter that turned into a disaster.
Stayed 1 night in May 2025

4/10 Poor

Martha

Disliked: Property conditions & facilities
A poorly run facility with an old and poorly maintained building, musty smells throughout. I will not return to this location
Stayed 1 night in May 2025

2/10 Terrible

Sue

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property is in terrible disrepair! Our room #201, at first glance looked ok, but when we closed the drapes they fell off the brackets and had HOLES in them! Pull out sofa had questionable looking sheets, NO PILLOWS OR BLANKET available. Towels were cheap and the tub had hole in it and looked disgusting. Toilet rocked, wallpaper peeling off above shower, slow drain in tub and floor looked dirty. Also no tp available. Staff seemed overwhelmed. Housekeeping questionable but maintenance terrible. We were very uncomfortable
Stayed 1 night in Apr 2025

6/10 Okay

Aiyesha

Stayed 7 nights in Dec 2024

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, room comfort

Somewhat disappointed!

Room rate was satisfactory! The door was misaligned so you had to push or slam to close. The toilet leaked somewhat which meant you needed to put a mat down. The bathroom faucet wasn’t stable. The door handle to the closet came off. It needed someone to tighten the screw down. We had no toilet paper for one night. We were given tissues to use. I was told by front desk and housekeepers that there was no toilet paper to be had.
Stayed 3 nights in Apr 2025

4/10 Poor

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, I found a used bandaid in the shower drain, mold in the shower covered by wallpaper. Limited breakfast choices.
Stayed 4 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Do a little better

The stay was okay. Just didn’t like how my room had ants, mildew on the lamp shades and the toilet didn’t work so we had to use the lobby restroom.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeremiah

Business traveller
Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

6/10 Okay

Steven

Travelled with family
Liked: Staff & service, room comfort

NO TP

Hotel had no toilet paper. I mean the WHOLE hotel. This was confirmed by housekeeping staff as well as front desk. I had to use napkins and paper towels from my car. Entryway light in my room was blown. Toilet was wiggling I thought for sure it was going to fall over while I was pooping.
Stayed 1 night in Apr 2025

8/10 Good

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ice machine

All was good, the only thing I had to do was to get ice on the first floor,which my room was in the fifth floor, the one in the fifth floor was not working
Stayed 3 nights in Apr 2025

6/10 Okay

Steven

Travelled with family
Liked: Staff & service, room comfort

Ok and meh

Overall it wasn’t terrible. In our room the entryway light was blown. The whole establishment was out of toilet paper. I had to use tissues. Not terrible but annoying. The breakfast was ok. There wasn’t a toaster to toast a bagel. The eggs were bland. The new staff member that worked from 3pm until 11pm was fantastic. He was very helpful.
Stayed 2 nights in Apr 2025

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities

Room was ok

Lobby is clean. Room was ok, but bathroom needed a refresh. Wallpaper was peeling and tub didn’t drain.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not too bad, rooms were as to be expected. But i get tired of booking hotels with a pool, and then when j check in, im told it is out of service. There should be some type of discout or refund when this happens.
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay for the price that was paid
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in and the room was clean.
Stayed 1 night in Apr 2025

4/10 Poor

Michelle

Disliked: Staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old doesn’t have to be dirty or shabby.

Peeling wallpaper and marks on walls. Stains on shower curtain. Toilet loose. Toilet paper roll almost empty, no extra roll. Towels thin and small. Pillows tiny. Ice bucket and cups on floor under TV. Couch stained. Hallways, elevator REEKED of marijuana. Kids running around without adults, doors slamming.
Stayed 2 nights in Apr 2025

8/10 Good

Vicki

Stayed 1 night in Apr 2025

4/10 Poor

Christina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We planned a quick over night stay on our trip down to Florida. Upon arrival the clientele appeared a little sketchy with lots of partiers… We had planned for our kids to swim the following morning to burn some energy. Unfortunately the pool was under maintenance and the room was disgusting. We had to share the king size bed because the pull out couch was covered in grime, The headboard of the bed was covered in grime and hand prints. Stains on the floor and eye lash extensions in the shower. The bathroom was in need of some repairs with broken cabinetry and a scribbled out Roku sticker. There were only a couple of towels in the room and no extra linens even if we wanted to use the pull out bed. We were so grossed out that we rushed to leave the following morning and didn’t want our kids to touch anything or put anything down on a soft surface… We won’t be returning to a comfort inn anytime soon

4/10 Poor

Tina M

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort

Don’t judge a book by the cover.

The room was clean except for the bedbug that decided to join me. I woke up with, what I thought was hives, and now I see the bite line. 3 in a row. Now everything I have with me has to be cleaned before I talent home and my car cleaned out and sprayed. No ironing board, but there was an iron!
Stayed 3 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025