Ratings based on 871 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 9, 2024
The complimentary reception was wonderful. Breakfast was great other than runny instant eggs. The hotel seemed very clean, but there were several issues with maintenance. When we first got to our room, I noticed it was humid and warm. The air was set to 60 but the thermostat was reading 74. A mechanic was supposed to be sent to our room. They never actually fixed it, but whatever they did made water leak from the ceiling into the floor. They did provide a box fan which helped but made it so I couldn't hear the tv. The pool/fitness area is extremely hot and the water looked almost milky.
Comment from Hotel Management
Jun. 10, 2024 by Embassy, Hotel Management
Hi Anya,Thank you for staying with us and for your review. We are sorry for the issues and will work to fix them. We hope you will give us another try in the future.
by A traveller
Posted Mar. 24, 2024
Comment from Hotel Management
Mar. 25, 2024 by Embassy, Hotel Management
Hi Madelyn,Thank you for the 5 out of 5! We hope you will stay with us again soon.
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 18, 2024 by Embassy, Hotel Management
Hi Robert,Thankyou so much for the 5 out of 5 review! We hope to see you again soon.
by A traveller
Posted Mar. 16, 2024 on Expedia
Loved the hotel. Surrounding area is a congested and I would not feel comfortable walking around after dark. Hotel is s showing some age but it is a very nice room.
Comment from Hotel Management
Mar. 18, 2024 by Embassy, Hotel Management
Hi Erica,Thank you so much for staying with us and leaving a review!! We appreciate you and hope to see you again soon!
by A traveller
Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Apr. 19, 2024 by Embassy, Hotel Management
Hi Rachelle,I'm sorry you stay was not a great one. Please call the hotel directly if you would like to discuss further.
by A traveller
Posted Mar. 12, 2024 on Expedia
Really nice place to stay. Free breakfast in the morning is complete with everything you could want, we ate it for all three mornings of our stay.
Comment from Hotel Management
Mar. 13, 2024 by Embassy, Hotel Management
Hi Katherine,Thank you so much for staying with us. We are so happy you enjoyed breakfast!!
by A traveller
Posted Mar. 12, 2024 on Expedia
Too many boisterous children playing all over the hotel
Comment from Hotel Management
Mar. 13, 2024 by Embassy, Hotel Management
Hi Nelson,There is a city wide soccer tournament and just about all hotels are filled with children. We are sorry they made your stay not a great one. Please contact the hotel if you would like to discuss further.
by A traveller
Posted Mar. 11, 2024 on Expedia
I had to leave the night before, the bad service with Latin people is incredible.
Comment from Hotel Management
Mar. 11, 2024 by Embassy, Hotel Management
Hi Wilmer, We are sorry you did not enjoy your stay. Please contact the hotel if you would like to discuss further.
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by Embassy, Hotel Management
HI Renee,Thank you for staying with us! We hope to see you again.
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by Embassy, Hotel Management
HI Stephanie,We are sorry your stay was not a great one. Please contact the hotel directly if you would like to discuss further.
