Note fondée sur 587 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2019 par Ryan Preston , Gestion de l’hôtel
I wanted to take the time to thank you for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. It is because of guests like you that take the time to tell us how were doing, and comments like yours that we can continually look to improve our hotel, our service, and the products we offer our guests. We can also continue to make sure all our guests receive the kind of service that makes them feel as though we truly are your home away from home.
We appreciate you giving us feedback about your recent stay. It appears that while you did not have a bad experience, we failed to go above and beyond to provide the kind service that makes for a memorable experience. I am hoping to be able to discuss with you what we could have done to make your stay memorable one, if you would be so kind to let me know a good time for you I will gladly call you to discuss how we could have done better, or you if want you can contact me.
Again, thank you so much for your feedback.
par un voyageur
Publié le 8 août 2012 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2018 par Ryan Preston, Gestion de l’hôtel
I wanted to take the time to thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. It is because of guests like you who take the time to tell us how were doing and make comments like yours, that we can continually look to improve our hotel, our service, and the products we offer our guests. We can also continue to make sure all of our guests receive the kind of service that makes you feel as though we truly are your home away from home.
We appreciate you giving us feedback about your recent stay. It was heartwarming to see all the fabulous scores that you gave us—you really made my day! WOW! I will make sure that my staff is aware of the great job they did displaying their HAMPTONALITY while you were with us which made your stay a memorable one. It is always wonderful to read the wonderful experiences and connections we made during your stay.
Again, thank you so much for your feedback, it has truly made my day!
par un voyageur de France
Publié le 20 août 2011 sur Hotels
Hôtel impeccable , accueil parfait, piscine, Spa et salle de fitness pour agrémenter le tout. Prix très correct.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Thermostat in room didn’t work, thought I was going to die from heat, and it was winter in Wyoming. Hot tub jets don’t work. Photos are not an accurate representation of a king room that’s sleeps 5, unless they face me a different room than what I booked. Staff was friendly and nice. Everything seemed very clean.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Ryan Preston , Gestion de l’hôtel
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 03/01/24. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comment of (Thermostat in room didn’t work, thought I was going to die from heat, and it was winter in Wyoming. Hot tub jets don’t work. Photos are not an accurate representation of a king room that’s sleeps 5, unless they face me a different room than what I booked. Staff was friendly and nice. Everything seemed very clean..) Dear Mr, Semmons, I am very concerned about your stay at my hotel. In your survey you indicated a complete displeasure in room due to the thermostat not working and the layout of your room based on pictures you seen on expedia, and I would love to be able to speak with you about it and discuss any other action that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. If you would give me the opportunity I would like to discuss with you what arose and gather some more information of how we could of better handled this situation while you were at our Hotel and so that I may offer my most sincere apology, and take additional actions to ensure your satisfaction.If you could be so kind to either contact me by phone with your correct contact information.
par un voyageur
Woo woo
Publié le 25 févr. 2024 sur HotelsThe girls at the front desk are awesome. There is some gross stuff in the elevator.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Ryan Preston , Gestion de l’hôtel
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Very friendly
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Ryan Preston , Gestion de l’hôtel
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.Sincerely Ryan PrestonGeneral Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Ryan Preston , Gestion de l’hôtel
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.Sincerely Ryan PrestonGeneral Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Great stay, reasonable price! Only wish the hottub jets were working - otherwise great!
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Ryan Preston , Gestion de l’hôtel
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Our first night there was excellent, the continental breakfast was wonderful. Due to a water break in the hotel, we were startled by the fire alarm at around 10:15 at night and had to evacuate. Scared our 2 toddlers to death and we ended up packing up and driving 4 hours back to Cheyenne at 11 at night. what a nightmare and I know it was just an uncontrolled incident but traumatic either way. Other than that, our stay was good! We will stay again.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Ryan Preston, Gestion de l’hôtel
My Name is Ryan Preston and I am the General Manager of the Hampton Inn Riverton, Wy. I wanted to thank you for filling out the survey about your recent stay on 01/20/23. In your survey you indicated that your experience at the hotel was less than 100% satisfaction due to your comments of (Our first night there was excellent, the continental breakfast was wonderful. Due to a water break in the hotel, we were startled by the fire alarm at around 10:15 at night and had to evacuate. Scared our 2 toddlers to death and we ended up packing up and driving 4 hours back to Cheyenne at 11 at night. what a nightmare and I know it was just an uncontrolled incident but traumatic either way. Other than that, our stay was good! We will stay again.)Dear Ms, Salas , I am very concerned about your stay at my hotel. In your survey. I would love to be able to speak with you about it and discuss any other action that I can do to make it right. I am truly sorry that we did not live up to our guarantee that every experience is a HAPPY one. I am so truly sorry about the situation with the fire alarm and the broken sprinkler line. I can only imagine what you and your family went through when the alarms sounded. I would love to speak with you an offer my most sincere apology, and take additional actions to ensure your satisfaction.
par un voyageur
Publié le 14 janv. 2024 sur Expedia
Clean hotel with very helpful welcoming staff
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Ryan Preston, Gestion de l’hôtel
I wanted to take this opportunity to say thank you very much for your recent stay with us at the Hampton Inn & Suites- Riverton, Wyoming. My team’s goal is consistently going above and beyond for all our guests and to make this their home away from home, at least for a night or two. When you leave our hotel, it is our goal to make sure you’re 100% HAPPY when it’s time to check out. Because you took the time to fill out our survey on how we’re doing, and made the comments you did, we can continually look to improve our hotel and the way we treat every guest to ensure you’re HAPPINESS. It truly was heart-warming to see all the fabulous scores that you gave us—you really made my team and me HAPPY! I will make sure that my team are aware of the great job they did displaying their HAMPTONALITY while you were with us, which made your stay a memorable one. It is always wonderful to read the fantastic experiences and connections we made during your stay. I cannot tell you how much it means to us that you took the time to let us know we achieved our goal during your stay.
