you would need to install another app to access your room, the front desk team is only available until 8 pm, any requests should be sent by whatsapp.
I wouldn't call this a hotel or hotel apartment, maybe it is more similar to apartment rentals. The cleanliness of the property is not up to bar. And they don't have daily room cleaning, its only done once a week.
I had a wonderful stay at the apartment! The place was clean, quiet, and fully equipped with everything needed for a comfortable stay. A special mention goes to Nouran, who was incredibly responsive and made the late-night check-in process smooth and hassle-free. The building also has a great lobby area, perfect for getting some work done, with plenty of seating, charging points, and even a cozy coffee shop to grab a quick pick-me-up. Overall, a highly recommended stay!