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Best Western Plus Hotel Universo

4.0 star property
4-star spa hotel near Baths of Diocletian

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Photo gallery for Best Western Plus Hotel Universo

Rooftop terrace
Food and drink
Lobby
Deluxe Room, 1 King Bed | View from room
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Gym

Explore the area

View in a map
Via Principe Amedeo 5/B, Rome, RM, 185
  • Place, Piazza della Repubblica
    ‪3 min walk‬
  • Place, Via Nazionale
    ‪3 min walk‬
  • Place, Basilica di Santa Maria Maggiore
    ‪5 min walk‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Single Bed

Standard Room, 1 Twin Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(31 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 King Bed (Twin bed on request)

Comfort Room, 1 King Bed (Twin bed on request)

Comfort Room, 1 King Bed (Twin bed on request)

9.2 out of 10
Wonderful
(237 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

9.6 out of 10
Exceptional
(12 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Comfort Room, 2 Twin Beds

Comfort Room, 2 Single Beds

Comfort Room, 2 Twin Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, Multiple Beds

Comfort Room, Multiple Beds

Comfort Room, Multiple Beds

9.2 out of 10
Wonderful
(48 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Rome

City center retreat .Within a 10-minute walk of this Rome City Centre hotel, you'll find Baths of Diocletian and Basilica di Santa Maria Maggiore. Palace of Expositions is 0.8 mi (1.3 km) away.

What's nearby

  • Piazza della Repubblica - 3 min walk - 0.3 km
  • Via Nazionale - 3 min walk - 0.3 km
  • Teatro dell'Opera di Roma - 3 min walk - 0.3 km
  • Piazza Santa Maria Maggiore - 5 min walk - 0.5 km
  • Basilica di Santa Maria Maggiore - 5 min walk - 0.5 km

Getting around

  • Termini Tram Stop - 4 min walk
  • Rome Termini Station - 5 min walk
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 35 min drive

Restaurants

  • ‪Mùn Rooftop Cocktail Bar - ‬4 min walk
  • ‪Caffé Washington - ‬1 min walk
  • ‪Centro - ‬2 min walk
  • ‪La Matriciana - ‬2 min walk
  • ‪OperArt - ‬2 min walk

About this property

Best Western Plus Hotel Universo

4-star spa hotel near Baths of Diocletian
Best Western Plus Hotel Universo offers its guests a full-service spa and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hotel Universo. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

  • 1 building
  • 197 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 1900
  • Deli
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Plus Hotel Universo offers 197 air-conditioned accommodations with minibars and safes. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Best Western Premier Hotel Royal Santina
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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,001 reviews
The price is CA $359
CA $419 total
includes taxes & fees
Apr 7 - Apr 8
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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 40 per day); reservations required
  • 24-hour airport pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 55 per vehicle
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number IT058091A1BKURIB8A

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bw Hotel Universo
Bw Hotel Universo Rome
Bw Universo
Bw Universo Rome
Best Western Hotel Universo Rome
Best Western Hotel Universo
Best Western Universo Rome
Best Western Universo
Hotel Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Universo Rome
Best Western Plus Universo
Best Western Rome
Best Plus Universo Rome
Best Western Plus Hotel Universo Rome
Best Western Plus Hotel Universo Hotel
Best Western Plus Hotel Universo Hotel Rome

Best Western Plus Hotel Universo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1010 out of 1560 reviews
Rating 8 - Good. 385 out of 1560 reviews
Rating 6 - Okay. 126 out of 1560 reviews
Rating 4 - Poor. 24 out of 1560 reviews
Rating 2 - Terrible. 15 out of 1560 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel ,good location
Stayed 1 night in Jan 2026

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, helpful front desk staff. Nice balconys and bathrooms. Location is close to Termini station which is both a pro in terms of convince but a con in terms of how safe it feels.
Stayed 6 nights in Dec 2025

4/10 Poor

Ludmila

Travelled with group
Disliked: Staff & service, amenities
The room was super small. The hotel is located in the are close to termini station and felt unsafe. The cleaning crew didn’t come to clean the room for hours, despite the green card posted on the door. The breakfast was ok, lots of choices, but not a good quality. Additionally, upon checking out, the staff at the front desk requesting the foreign guests ( not Italian guests) to pay tips, made me feel very uncomfortable
Stayed 13 nights in Dec 2025

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most of the staff was really great.
Stayed 4 nights in Dec 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Dec 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property for traveling with our family of four. We got a family superiors room, which was two separate rooms connected by a private hallway. The staff is fantastic and friendly, and the breakfast was wonderful each morning. The hotel is close to the train station and three are many places to eat nearby. 10/10 recommend.
Stayed 5 nights in Dec 2025

10/10 Excellent

Xiulan

Stayed 2 nights in Dec 2025

6/10 Okay

Natalya, Irvine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very Noisy! First about the good: the location is great - safe street, walking distance to Roma Termini, front desk staff is amazing - fast check-in and checkout, help with taxi, etc., breakfast buffet has an excellent egg station with a great cook, the room is clean and modern, pillows are good. Water station on the floor is very convenient. Fresh towels are left at the door daily (even with no disturb sign). Now the bad: we specifically asked for a quieter room but it still was the noisiest I have ever experienced, no sound isolation between rooms - I could hear the guys next door through the wall - every word when they talked on the phone, snore, even burp, etc. The street outside gets metal clanging from deliveries to hotels and restaurants at 2-3 am and 5-6 am non-stop and the closed window does not block the noise. At 6-30 am people start walking to breakfast talking loudly in the hall. Mattress is too soft for comfortable sleep. Only one USB port to charge the phones in the room and it did not work, and front desk did not have any spare converters like in most other hotels. Warning: In addition to a tax paid in all hotels in Rome, at checkout we learned that there is a mandatory 7 euro per night tip that we did not know about (does not matter that we already left cash tip in the room).
Stayed 3 nights in Dec 2025

10/10 Excellent

jihad hanna, Houston

Stayed 1 night in Dec 2025

10/10 Excellent

Clara, Doral

Liked: Cleanliness, property conditions & facilities
Exceptional service!
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood, close to the train station and lots of wonderful options for dining. Breakfast was outstanding, made to order egg station was a nice bonus.
Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Stayed 1 night in Dec 2025

10/10 Excellent

Cherilynne

Liked: Cleanliness, amenities, property conditions & facilities
Room, washroom was well appointed. Breakfast was amazing. Location near train station was very convenient.
Stayed 2 nights in Nov 2025

10/10 Excellent

Swati

Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area around the hotel is not the best. The staff was very kind and the buffet was fantastic.
Stayed 1 night in Nov 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service, very friendly.
Stayed 4 nights in Nov 2025

8/10 Good

Betty

Stayed 4 nights in Nov 2025

10/10 Excellent

Melissa

Stayed 4 nights in Nov 2025

10/10 Excellent

michelle

Stayed 1 night in Nov 2025

2/10 Terrible

lutz

Disliked: Amenities, property conditions & facilities
The Room I booked was very small, same size then the bathroom. With a single Bed Room 641( I can sent you Pictures) opened the curtains and had the solid wall in front of my window! Went to the front Desk showed the nice Pictures advertised on Expedia! Ask for different room, with tween bed. No upgrades! Charged me$160.- extra for a regular Room with king size Bed. Poor advertising and Best western Plus could up grade for less! Did Not spent any money in there Restaurant ! Very disappointed in Hotel Universo Front Desk Management ! Regarding Room change and charges ( I paid in chase asap.
Small Bed small Room
Desk facing brok wall
Small single bed
Stayed 2 nights in Nov 2025

4/10 Poor

Mary jane

Stayed 4 nights in Nov 2025

8/10 Good

JIAN HONG

Liked: Cleanliness, property conditions & facilities
Convenient location, clean room and friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Carmilyn

Stayed 1 night in Nov 2025

8/10 Good

Carol

Stayed 3 nights in Nov 2025

8/10 Good

Frances

Stayed 6 nights in Nov 2025