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Wai Ora Lakeside Spa Resort

4.0 star property
4-star beach hotel with 2 outdoor pools

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Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, sun loungers
Superior Suite | Living area
Front of property - evening/night
Superior Suite | Living area
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Air conditioning

Explore the area

Map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Polynesian Spa
    ‪10 min drive‬
  • Tamaki Maori Village
    ‪10 min drive‬
  • Skyline Rotorua
    ‪16 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪3 min drive‬

Room options

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • 49 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

View from room

Deluxe Studio

7.6 out of 10
Good
(23 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Suite

Superior Suite | Living area

Superior Suite

7.6 out of 10
Good
(5 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the area

Rotorua

Holdens Bay stay.Within a 10-minute walk of this Holdens Bay hotel, you'll find Lake Rotorua and Te Amorangi Museum. Also, Haiku Pathway is within 3 miles (5 km) and Redwoods Whakarewarewa Forest is within 6 miles (10 km).

What's nearby

  • Redwoods Whakarewarewa Forest - 8 min drive - 6.1 km
  • Polynesian Spa - 10 min drive - 8.2 km
  • Tamaki Maori Village - 10 min drive - 8.6 km
  • Eat Street - 11 min drive - 8.9 km
  • Skyline Rotorua - 16 min drive - 13.1 km

Getting around

  • Hamilton (HLZ-Hamilton Intl.) - 91 min drive

Restaurants

  • ‪Bp - ‬5 min drive
  • ‪Saigon '60S Vietnamese Cuisine - ‬9 min drive
  • ‪Burgerfuel - ‬6 min drive
  • ‪Brew | Craft Beer Pub - ‬10 min drive
  • ‪Lady Jane's Ice Cream Parlour - ‬10 min drive

About this property

Wai Ora Lakeside Spa Resort

4-star beach hotel with 2 outdoor pools
Wai Ora Lakeside Spa Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a seasonal outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Wai Ora Lakeside Spa Resort. A free area shuttle within 8 kilometers is available. Self parking is free.

This 4-star Rotorua hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Wai ora day spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Languages

Chinese (Mandarin), English

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 8 km
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: NZD 25 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LED TV with premium digital channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NZD 25 for adults and NZD 25 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 8 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 246 out of 576 reviews
Rating 8 - Good. 197 out of 576 reviews
Rating 6 - Okay. 79 out of 576 reviews
Rating 4 - Poor. 35 out of 576 reviews
Rating 2 - Terrible. 19 out of 576 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Liked: Staff & service
Unfortunately this has to be the most disappointing stay we've had anywhere. Our check in went fine and we were told about the trout fly that seems to be hanging around. However when we opened our room door we were overcome with the smell of bug treatment (clearly to manage the trout fly issues). We opened up our windows and door to try and air out the room but the smell was so overpowering we both had headaches within a few minutes. We checked out and found accommodation elsewhere, there was no way we could sleep in a room with the overpowering smell of chemicals. I hope this changes for Wai Ora soon otherwise I would not recommend anyone stay here.
Stayed 1 night in Mar 2025

6/10 Okay

Ajay

Stayed 1 night in Mar 2025

6/10 Okay

Penelope

Liked: Cleanliness, property conditions & facilities
Was quiet and secure. Seemed short staffed during our stay. Our cocktail took at least 20 minutes to arrive. On checking out computers wouldn’t cooperate and had to work out manually what dinner and drinks were to be charged. Overall stay was good but maybe more staff tequired
Stayed 1 night in Feb 2025

6/10 Okay

LAURA, Wofford Heights

Room was average but comfortable. Shower grout was moldy but otherwise clean. Restaurant had good food bit second day it was not hot enough. Pretty views.
Stayed 4 nights in Feb 2025

8/10 Good

charlene

Liked: Cleanliness, staff & service, property conditions & facilities
This was nice place on Lake Rotorua, convenient to sites. There is a bug problem at sunset. Nice park at the end of the rosd with trails along the lake.
Stayed 1 night in Feb 2025

10/10 Excellent

Willem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true gem
Stayed 1 night in Feb 2025

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and great staff. Restaurant and bar with great food.
Stayed 1 night in Feb 2025

4/10 Poor

Virginia

Disliked: Staff & service, property conditions & facilities
Our room became invaded by trout flies in the evening. The manager called us “naughty” guests” for opening our windows which we shouldn’t have done but the sign about trout flies was small and not brought to our attention. The manager gave us a vacuum to deal with fly situation. Not great people skills!!
Stayed 2 nights in Feb 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Wai Ora Lakeside Spa Resort had some great highlights. The lakeside location is wonderful, allowing you to hear and enjoy the water with easy access from the hotel. The staff were fantastic and very helpful throughout our stay. While the overall atmosphere was quieter and more laid-back than we expected, it was still a peaceful getaway. It might not have had all the amenities we anticipated, but the serene environment and the friendly staff made it a nice experience overall.

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful lake view and nice room. I didn’t use the spa.
Stayed 2 nights in Feb 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out of town

The pool was out of action disappointingly and the bar shut quite early. We would have stayed in town had we realised we weren’t within walking distance of amenities. However staff were really nice and the rooms were lovely. I have left a dress in the wardrobe and can’t seem to get an answer to my emails.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Disappointed

It was ok. Location ok by the lake with a short drive in the centre of the town. We had expected to have better facilities for self catering but as it has a restaurant I guess that’s not to be expected but we found the menu in the restaurant so uninspiring that we didn’t bother trying it. With patio doors right the way across the front of the room there was a lack of privacy for dressing/undressing and the bathroom was very small with a lack of hooks for hanging clothes etc whilst dressing so quite awkward unless curtains were kept closed all the time.
Stayed 3 nights in Jan 2025

6/10 Okay

Angela

Travelled with group
Liked: Staff & service
This property is in a beautiful location by Lake Rotorua. The beds were comfortable and everything was clean. Howver, the spa facilities were unusable. The place seemed tired, and the staff jaded. They were slow to respond to reasonable requests, or simply did not respond. Eg when we asked for a few more hangers. The fridge was turned off but we were not told to turn it on, which could have been a problem with medication needing to be kept cold. It took them almost hour to serve breakfast and we were the only ones there! The pool was very cold and therefore unusable. I am sorry to say that it was an unsatisfactory start to a two week roadtrip. We had a problem with midges on the first night as we had not been told to keep doors and windows shut. We were not given any concessions for the inconvenience.
Stayed 3 nights in Jan 2025

4/10 Poor

Sean

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bugs everywhere and very dated everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Julian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome quiet spot on the lake, perfect if you have a car to get you around to the local spots. Airport 5 mins away, lovely staff that had all the intel on the what-to-dos. Jacuzzi and massages were a bonus
Stayed 3 nights in Jan 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Leiana, Whangarei

Travelled with partner
Liked: Cleanliness, staff & service
This is the second time I’ve stayed here and it’s been good. The room we booked was perfect area was good but we didn’t have hot water in our room for the few days we stayed there which was a bummer.
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lake, quiet, safe, clean, excellent service, plenty of on site amenities
Stayed 2 nights in Jan 2025

8/10 Good

Divikesh

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay the staff were lovely. The accommodation was clean. They are in the middle of completing some maintenance the property will be amazing once this is completed. Will definitely stay again.
Stayed 1 night in Jan 2025

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not warm or friendly. Room was dirty - showers were yellow and worn. There is no way this is a 4 star property. You can see how it might have been in the past but it certainly is not now.
Stayed 1 night in Dec 2024

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Other than a “dead” deadbolt on our room door it was exceptional
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the staff was ridiculously rude and unprofessional. I followed up with a request that was agreed upon by a different member with the said rude and unprofessional staff, they refused to offer us the service and was dismissive and disrespectful. Eventually they agreed to provide the service again, however we waited for more than an hour so we sorted out our situation between ourselves. We bumped into the said team and they spoke about us in a bad manner in their own language - which I happened to understand. I did confront them and said I do not deserve to be treated this way. The resort itself looks like it has given up on renovations since late 90s to 2000s, in conclusion this is the first time ever I’m providing such a low rating.
Stayed 1 night in Dec 2024

8/10 Good

AARON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Hayley

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025