Ratings based on 915 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from WEST COVINA
Posted Apr. 26, 2024
by A traveller
Posted Mar. 5, 2024 on Expedia
Overbooked and we had no reservation. They blamed it on Expedia.
Comment from Hotel Management
Mar. 7, 2024 by Hotel Management , Hotel Management
Dear Carol, We deeply regret the inconvenience caused by the overbooking issue and the lack of a reservation upon your arrival. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. While we strive to provide seamless experiences for our guests, we understand that mistakes can occur. We take full responsibility for any discrepancies and will work diligently to prevent such incidents in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. We hope you will consider giving us another opportunity to provide you with the exceptional service you deserve. Sincerely,Hotel Management
by A traveller
Posted Mar. 5, 2024 on Expedia
Very quiet, the clean very nice people at the front desk
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management , Hotel Management
Dear joe, Thank you for your candid review. We are glad that you were pleased with your room and our front desk staff. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management
by A traveller
Posted Mar. 2, 2024 on Expedia
by A traveller
I only have myself to blame for booking this hotel
Posted Mar. 1, 2024 on HotelsDirty run down hotel that smelled.
I was extremely happy to leave.
Comment from Hotel Management
Mar. 1, 2024 by Hotel Management, Hotel Management
Dear Guest, We sincerely regret that your recent stay did not meet your expectations, and we apologize for any discomfort caused. Please know that your feedback is invaluable, and we are committed to addressing the cleanliness and maintenance issues you encountered to ensure a more pleasant experience for our guests. Your concerns will be shared with our respective teams to ensure this does not happen again. We understand the importance of a clean and inviting environment and appreciate your patience as we work towards improvements. We hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management
by A traveller
Posted Feb. 28, 2024 on Hotels
by A traveller
Posted Feb. 28, 2024 on Hotels
by A traveller
Posted Feb. 21, 2024 on Hotels
by A traveller
Posted Feb. 13, 2024 on Expedia
by A traveller
Posted Feb. 12, 2024 on Expedia
Good. Good
