There was no phone in the room. There was ONE employee on the property, who locked herself in the office and dealt with customers through the key window at 6 p.m. I needed a wakeup call and asked her to call my cell in the morning, That actually worked! The shower temperature knob had been stolen of smashed. it was barely possible to twist the nub by hand to turn up the temperature. The TV was flaky, with no listing of what was on the channels. it kept losing the signal. When I checked out in the morning, there were two people in the office and the door was unsecured.