Ratings based on 95 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Perfect for a long weekend
Posted Mar. 4, 2024 on HotelsGreat stay, we loved everything. In particular the staff was very nice and helpful.
Comment from Hotel Management
Mar. 6, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Thibault,We would like to thank you for taking the time to share your impressions following your recent experience at Château Hôtel Grand Barrail. We are delighted to see that your stay with us has lived up to your expectations. Your praise for our staff is particularly gratifying. We are proud to have a dedicated and passionate team who continually strive to exceed our customers' expectations. Your words underline the importance we place on the human quality of our service.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,
by A traveller from london
Posted Mar. 4, 2024 on Expedia
Amazing building! Unfortunately the drive was being done up, so the views were not as good as could have been. Great service and restaurant. Lovely stay!
Comment from Hotel Management
Mar. 4, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Madame AnneMarieke,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we reached our goal.We are aware that view with the works is not as nice as it should be. We are working as fast as we can to finish it. The result will be worth it.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 26, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Choon Hong,We would like to thank you for taking the time to rate your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. 10 out of 10! What a mark!We look forward to welcoming you back to the heart of the Saint-Émilion vineyards.Kindest regards,
by A traveller from Singapore
Posted Feb. 24, 2024 on Expedia
Nice location, nice building
Staff and services not on par with the level
Comment from Hotel Management
Feb. 25, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Thong,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.As we can see from your comments, your stay with us lived up to your expectations in some respects, but not in all. We are very sorry to hear that your experience did not live up to the high standards we aim to deliver every day.We are pleased to see that you really enjoyed the location and the building. However, you felt that the staff did not measure up. We can't hide the fact that this is a bit surprising, given that this is our best element.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,
by A traveller
Posted Feb. 23, 2024 on Expedia
Service and dinner menu was superb
Comment from Hotel Management
Feb. 25, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Steven,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.We are glad to read that your stay with us has met your expectations and that the service and the dinner were the highlights of your stay.It's always a pleasure to learn that the experience offered by our dining room and kitchen team lives up to our guests' expectations.We hope to have the pleasure of welcoming you back to our establishment for another tasty moment for your taste buds.Kindest regards,
by A traveller
Posted Feb. 22, 2024 on Expedia
Beautiful Chateau
Comment from Hotel Management
Feb. 22, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Brad,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we succeeded.We look forward to welcoming you back to the heart of the Saint-Émilion vineyards.Kindest regards,
by A traveller
Excellent stay
Posted Feb. 21, 2024 on HotelsExcellent break which we thoroughly enjoyed. Perfect service especially from Verhen who was so attentive and nothing was too much trouble. Thank you for such a memorable stay. We’ll definitely be back.
Comment from Hotel Management
Feb. 21, 2024 by Benjamin ROBIC - Directeur Général, Hotel Management
Dear Stephen, A warm thank you on behalf of The Château Hôtel Grand Barrail for your kind review. It gives us great pleasure to read feedbacks like yours. Your words of praise for our staff are particularly gratifying. We are proud to have a dedicated and passionate team who continually strive to exceed our customers' expectations. Your words underline the importance we place on the human quality of our service. We are constantly striving to create memorable moments for our customers and we are delighted that we have been able to exceed your expectations. "Memorable stay" is our best reward. It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards. Kindest regards,
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear guest,We would like to thank you for taking the time to rate your recent experience at Château Hôtel Grand Barrail.10 out of 10 ! what a rate !Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we succeeded.It will be a pleasure to welcome you back soon in our establishment. Kindest regards,
by A traveller from OPIO
Posted Jan. 7, 2024 on Expedia
Very nice grounds next to a winefarm and very near St. Emilion
Comment from Hotel Management
Jan. 9, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Sergio,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are glad to read that your stay with us has met your expectations.We would be honored to welcoming you back in our lovely property.Kindest regards,
by A traveller
Posted Dec. 29, 2023 on Hotels
Comment from Hotel Management
Jan. 6, 2024 by Benjamin ROBIC - Directeur Général , Hotel Management
Dear Laura,We would like to thank you for rating your experience after your stay at Château Hôtel Grand Barrail.8 out of 10 is good, but not good enough for us. We aim 10 out of 10.We truly hope that you will give us the opportunity to offer you a more satisfying experience.Kind regards,
