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Saint-Gervais Hotel and Spa

4.0 star property
4-star ski-in/ski-out hotel with free WiFi

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Photo gallery for Saint-Gervais Hotel and Spa

Point of interest
Creator video - submitted by Les aventures de Charlotte
Exterior
Restaurant
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
680 RUE DU MONT LACHAT, Saint-Gervais-les-Bains, 74170
  • Place, Saint-Gervais Ski Resort
    ‪1 min walk‬
  • Place, St. Gervais Gondola
    ‪11 min walk‬
  • Place, Les Thermes de Saint-Gervais
    ‪13 min walk‬

Room options

View all photos for Classic Room, 1 Double Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Classic Room, 1 Double Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Chambre Classique, 1 lit double

In-room safe, blackout drapes, soundproofing, iron/ironing board

Chambre Classique, 1 lit double

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Chambre Classique, 2 lits simples et fauteuil convertible (1 personne)

Chambre Classique, 2 lits simples et fauteuil convertible (1 personne)

Chambre Classique, 2 lits simples et fauteuil convertible (1 personne)

9.6 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Room, 1 Double Bed with Sofa bed

Junior Room, 1 Double Bed with Sofa bed

Junior Room, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds

Room, Multiple Beds

Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room (1 Double Bed and 1 Single Sofa Bed)

Superior Room (1 Double Bed and 1 Single Sofa Bed)

Superior Room (1 Double Bed and 1 Single Sofa Bed)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

About the area

Saint-Gervais-les-Bains

Mountain getaway .You'll find Saint-Gervais Ski Resort and Les Thermes de Saint-Gervais within 2 miles (3 km) of this hotel. Megeve Ski Resort is within 9 miles (15 km) and Aiguille du Midi Cable Car is within 16 miles (25 km).

What's nearby

  • Saint-Gervais Ski Resort - 1 min walk - 0.0 km
  • Pile Pont Expo - 3 min walk - 0.3 km
  • Le Valléen Saint-Gervais - 9 min walk - 0.8 km
  • St. Gervais Gondola - 11 min walk - 1.0 km
  • Les Thermes de Saint-Gervais - 13 min walk - 0.9 km

Getting around

  • Chedde Station - 8 min drive
  • Saint-Gervais Tramway Station - 10 min walk
  • Geneva International Airport (GVA) - 61 min drive

Restaurants

  • ‪Pur Bar Restaurant - ‬4 min walk
  • ‪Avanti - ‬9 min walk
  • ‪Bj’s Cafe - ‬7 min drive
  • ‪Aux Petits Gourmands - ‬3 min walk
  • ‪L'Alpage - ‬12 min drive

About this property

Saint-Gervais Hotel and Spa

4-star ski-in/ski-out hotel with free WiFi
Saint-Gervais Hotel and Spa helps provide the perfect ski vacation with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. For a fee, parking is available.

This 4-star Saint-Gervais-les-Bains hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 2 buildings
  • 1324 sq ft of conference space
  • 123 sq m of conference space
  • Built in 2020
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Saint-Gervais Hotel and Spa offers 75 accommodations with safes and complimentary bottled water. Rooms open to balconies. 50-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Family friendly

  • In-room crib
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Secured, covered self parking on site (EUR 20 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23.50 to 25.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Library
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23.50 to 25.50 per person
  • Covered self parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Spa hours are 8 AM-8 PM.
Children under 14 years old are allowed in the spa from 10 AM to 3 PM.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Saint-Gervais Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 142 reviews
Rating 8 - Good. 35 out of 142 reviews
Rating 6 - Okay. 4 out of 142 reviews
Rating 4 - Poor. 6 out of 142 reviews
Rating 2 - Terrible. 0 out of 142 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kenita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love coming here to relax. It’s clean, comfortable, decorative. Rooms are spacious. Reasonably priced. Easy check-in. Very friendly staff. It’s my favorite hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alban

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay at Le Saint-Gervais, I highly recommend
Stayed 2 nights in Sep 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

4/10 Poor

Sidharth

Stayed 3 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location and a lovely hotel. The spa was great and the staff very nice and helpful. A real gem of a place - we’d definitely come back.
Stayed 1 night in Aug 2025

10/10 Excellent

Viktoriia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Lovely hotel. Nice bar and restaurant area. Spa was nice with a good sauna. One small gripe pools and hot tub could be warmer.
Stayed 1 night in Jul 2025

8/10 Good

Dana

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel and spa - clean, nice rooms, bar and live music on one day we were here… One thing I would mention is that for late arrivals, please help arrange a taxi for guests coming from the train station in addition to providing information about places to eat after 9:30-10pm. We were led to believe by reception there were no restaurants open after 10pm hour but later discovered the entire village with options including take out pizza late night. Looks like a training opportunity for reception staff…
Stayed 6 nights in Jul 2025

10/10 Excellent

Ang

Stayed 1 night in Jun 2025

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it being close to the town centre with their shops and restaurants. The hotel itself has a good restaurant too. The rooms have a lovely little balcony with a great view of the mountains.
Stayed 3 nights in May 2025

10/10 Excellent

Maja

Stayed 1 night in May 2025

10/10 Excellent

Ronnie

Stayed 3 nights in Jan 2025

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Ski Trip

The hotel was in a great location and had basic amenities for a weekend stay. It is called out as a spa hotel and the facilities are quite small and some basics were not provided in the rooms that I’d expect at a place calling itself a hotel and spa (like body lotion), but the bed itself was comfortable, the balcony view nice and clean. I did have treatments in the spa which were fine but the jacuzzi, pool and sauna were very small and not the most relaxing. Also, I had booked a triple room and it was very very crowded so would not suggest for more than 2 people.
Views from balcony
Views from balcony
Views from balcony
Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Stayed 7 nights in Feb 2025

6/10 Okay

Victoria

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Disappointing Customer Service

I honestly don’t understand how this hotel has received such high ratings, who is writing these reviews, or where other hotel guests have stayed at before. Our experience was anything but wonderful. A basic training in customer service would be enough to resolve most of the issues we encountered. Our four-day stay was absolutely average, with poor customer service from the reception team. Check-in was quick but completely uninformative. We had booked two Superior rooms, received two sets of keys, and were simply pointed toward the lifts. The receptionist showed no interest in telling us anything about the hotel unless we specifically asked questions. The first morning, I woke up looking forward to a cup of coffee with a view of the mountains—only to find that my coffee machine didn’t work. It was plugged in but completely unresponsive. Having spent the last 15 years frequently staying in hotels, I know how to operate a coffee machine. After some investigation, it seemed that the fuse had blown, as nothing worked when plugged into that particular outlet. I tested the kettle in a different plug, and it worked fine, confirming that the issue was with the outlet, not the machine itself. I called reception, and a staff member came quickly but was unable to fix the issue. She said she would send a technician and asked if I would like a replacement machine. I told her I was heading to breakfast and would appreciate it if the issue could be r
Stayed 3 nights in Feb 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ski trip

Ski trip with my family. Stayed for 5 nights and found it very convenient for Saint Gervais ski and eateries. Hotel is in a quiet location too so slept well. Only real issue was that the bar wasn’t open We’d and Thurs during our stay. Reception staff were very good.
Stayed 6 nights in Feb 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Ciaran

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Martins

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, our room and the staff. They have a reservable spa, with hot tub, outdoor pool, sauna. Also, its and elevator ride away for Parc Therme, which is a reservable day spa, go early afternoon for a great themed and unique water healing experience. The restaurant and food was very tasty, we just ate there. Quiet non-touristy mountain town. Quaint.
Stayed 2 nights in Sep 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hated to leave

Great place to stay. Walking distance to thermal spa and restaurants. Also had a place to park our cars.
Stayed 6 nights in Sep 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a hotel, well placed with good facilities intelligently managed. Will go back.
Stayed 2 nights in Aug 2024