Ratings based on 344 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 22, 2023 on Expedia
The property is in great shape and a wonderful old building. The rooms are spacious and well appointed as well. While it may seem old that just adds to its charm. I appreciated the self check in of the property. The area however is like some of Saint Johns unfortunate less than safe feeling areas, but that's not the property's fault so I won't hold that against them.
Comment from Hotel Management
Oct. 22, 2023 by Susan, Hotel Management
Thank you for your very kind review. We were so happy to share this Victorian mansion with you for your recent stay here in historic uptown Saint John. We hope you will stay with us again in the future, and in the meanwhile, we wish you happy travels.Sincerely,Susan Fullerton Chipman Hill Suites
by A traveller
Posted Oct. 8, 2023 on Expedia
by A traveller
Posted Sep. 22, 2023 on Hotels
Comment from Hotel Management
Sep. 22, 2023 by Susan, Hotel Management
Dear John;Thank you so very, very much for your fabulous 10/10 rating. It does our hearts good to see that you were so pleased with your stay.Thank you so very much for your business and for your very generous rating.Sincerely,SusanSusan FullertonChipman Hill Suites
by A traveller
Posted Sep. 19, 2023 on Expedia
This property is beautiful, you think you live 150 years ago. What a beautiful house, the sitting room, living room, winter garden, we had the room with the balcony. I wish we would have had more nights. But the parking is a night mare. During the day was not a problem, but in the evening, we came in at around 22h OMG. We parked were we told to park across by the school, but then we had to move by 7am to a different spot, and than find one. We lucked out after 1 hr searching, we of the guest left and we could get his spot.
Comment from Hotel Management
Sep. 19, 2023 by Susan, Hotel Management
Dear Valued Guest, Ingrid;Thank you so very kindly for your wonderful 5* review above. We were so happy to share this beautiful Victorian mansion with you for your recent stay here in historic uptown Saint John. I am so sorry you had so much difficulty with parking. The day you were here was a very busy day with a huge conference uptown and and it made things tricky for parking. I wish you had given us a call so we could have helped you.Thank you again for giving us this 5* review and not holding the parking issue against us. We simply act as an "agent" for the City with regard to the parking permits and have no control over same. If you are returning to Saint John, please contact me personally so I can ensure you do not have this problem again.Sincerely,SusanSusan FullertonChipman Hill Suites
by A traveller
Posted Sep. 16, 2023 on Hotels
Comment from Hotel Management
Sep. 16, 2023 by Susan, Hotel Management
Hello Tammy;I can't imagine what happened to have you give us this rating. We had no complaints or concerns from you during your stay.Of course, I will follow up with you privately to see how/where we went wrong and will provide compensation if warranted,You will hear from me by email. I am sorry for whatever caused you to give us this very poor rating. Sincerely,SusanSusan FullertonChipman Hill Suites
by A traveller
Posted Sep. 14, 2023 on Hotels
Comment from Hotel Management
Sep. 15, 2023 by Susan, Hotel Management
Dear Valued Guest, Dave;Thank you so very much for choosing Chipman Hill Suites for your recent stay here in historic uptown Saint John. We truly appreciate your business and your review.We hope you will stay with us again in the future, and we will work even harder to hopefully be worthy of a 10/10 review which is the standard for which we continually strive.Wishing you safe and happy travels.Sincerely,SusanSusan FullertonChipman Hill Suites
by A traveller from Sechelt
Posted Sep. 12, 2023 on Expedia
Tastefully decorated suite in a beautiful old building. Very clean and bed was exceptionally comfortable..Close and therefore walkable to uptown restaurants and to the Sunday market in Queens Square. Paid for Parking pass in front of building or in any residential area very convenient. Wifi was unreliable, password not always accepted. Disturbing noise emission from the neighbouring building’s a/c prevented us from opening balcony door to vent our suite.These two issues bring down the rating from excellant to great.
Comment from Hotel Management
Sep. 15, 2023 by Susan, Hotel Management
Dear Valued Guest, Monica;Thank you so much for choosing Chipman Hill Suites for your recent stay here in historic uptown Saint John.We hope you will stay with us again in the future. We truly appreciate your business and your 5* review.Sincerely,SusanSusan FullertonChipman Hill Suites
by A traveller
Posted Sep. 7, 2023 on Expedia
Comment from Hotel Management
Sep. 8, 2023 by Chipman Hill Suites Team, Hotel Management
Thank you so much for the wonderful review Melody! We're so happy you enjoyed your stay! We hope to see you in the future.
by A traveller
Posted Aug. 23, 2023 on Expedia
Location is perfect for exploring downtown.
Comment from Hotel Management
Aug. 23, 2023 by Susan, Hotel Management
Dear Valued Guest, Cheryl;Thank you for choosing Chipman Hill Suites for your recent stay here in historic uptown Saint John.A wise man once said that "location, location, location" were the three most important things to look for in a property. I am sure he was right. It is great to be able to walk anywhere you want to go, and be able to have a top restaurant and a beautiful art gallery in the same block, both in historic buildings.Thank you kindly for your business and your 5/5 review.I hope you will stay with us again in the future.Sincerely,SusanSusan FullertonChipman Hill Suites
by A traveller
A walk back in time
Posted Aug. 21, 2023 on HotelsWould change nothing, the girls working there where very friendly and it was nice having laundry room!
Comment from Hotel Management
Aug. 21, 2023 by Susan, Hotel Management
Dear Valued Guest, Bernadine;There is nothing we like better than a 10/10 review!! Thank you so very, very much!We were so pleased to have you stay with us, and we truly appreciate your business.Your comment about our staff is greatly appreciated, and thank you for mentioning our complimentary laundry facilities. I think this is one of our amenities we hear about most often. We are so very happy to make life easier for our guests with the onsite laundry room we have in each of our buildings. Thanks again for staying with us, and we hope you will stay with us again soon.Sincerely,SusanSusan FullertonChipman Hill Suites
