Note fondée sur 319 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Was hard to find staf some times they had sign to pick up phone and once you did another phone would ring but it was at desk and staf was no where near it if you wanted brakefast you had to be up rite when they put it out they didn't have any extra otherwise and pool was down the whole stay nothing for kids to have fun or stay occupied with the room was nice and clean but ac unit sounded like a loud off-balance washer and you had to have the strength of 3 men to flush toilet the flusher was so hard to push down we thought we would break it it was and wifi was spotty kept droping at one point i had to leave to finish my work it was a very blah i have stayed there on other occasions and it was so nice this time for the price i paid i was disappointed
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Tracy GM, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I do apologize for the how horrible your experience was during your stay this time. The pool was down due to a sensor going bad on the heater. I do have the part ordered and as soon as it gets here, we will have it back up and running. Unfortunately, I have no idea if there is an issue with the room unless housekeeping finds it or a guest lets me know, I will have those issue looked at by maintenance. I am well aware of the issues with the Wi-Fi. Starting sometime this week or next I have DirecTV being installed. I am hoping this will solve a lot of our issues. My front desk staff was having to handle everything that morning, which is normally not the case when we are that busy, which we were not expecting to be however, none of these excuses do anything to help with how your stay went. So, for your next stay I would like it to be on me. Call or stop by so that I can take care of this for you.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Tracy GM, Gestion de l’hôtel
Thank you for leaving us a great star review and we hope to see you again soon. Hope you have a wonderful rest of your week.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Tracy GM, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I am glad that you enjoyed your stay with us and look forward to you staying with us again.
par un voyageur
Our little weekend vacation.
Publié le 28 janv. 2024 sur HotelsWe had a very nice time at the hotel. Our first time staying there. Everyone was so friendly and everything was so clean and nice and quiet. Housekeeping came in our second day and cleaned our room up again we made our beds and it was fantastic she does an awesome job. Breakfast is good we ate there two mornings and loved it all. Went to the bar Saturday night everyone was friendly. We were able to bring our little puppy dog didn't have to leave her behind she was welcome here. We will definitely be back. We are going to start staying here on our anniversary from now on. I would recommend this to everyone I know that they should stay here.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Tracy GM, Gestion de l’hôtel
Thank you for taking time to leave us a review. I am so glad you enjoyed your stay with us and we look forward to seeing you again.
par un voyageur
Publié le 3 janv. 2024 sur Expedia
No service at the front desk.tried calling 4 different times to book 2 rooms.never an answer. Finally went online and one room was 20.00 more.which rooms were next to each other. The front desk lady didn't even try to knowledge the facts.
par un voyageur
Publié le 31 déc. 2023
I stay at the cobblestone when visiting my mom with my daughter. We have stayed there twice and every time we stay there the air/ heater thats in the room is super noisy/ loud and my self and daughter are awaking by it . .
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Tracy GM, Gestion de l’hôtel
Thank you for taking time to leave us a review. I do apologize for the HVAC units. I am trying to find someone to come in and take of these issues and hopefully will have this issue resolved very soon.
par un voyageur
Publié le 31 déc. 2023 sur Expedia
The room was comfortable and had all we needed for our stay. The staff was very helpful and nice. The breakfast included bacon eggs, yogurt, various pastries and fruit. I enjoyed the selection of teas and hot chocolate. The pool is heated! The lobby was decorated nice for Christmas. We enjoyed our stay. The only issue was the remote was extremely dirty so had to clean it. This was our second saty and will definitely stay again!
par un voyageur
Publié le 27 déc. 2023 sur Expedia
liked
par un voyageur
GREATEST stay ever............except for my thumb!
Publié le 16 déc. 2023 sur HotelsFirst the ONLY issue (which was very small) was that the TV remote did not allow for changing the channels direct. You had to go through every change to get from, lets say 42.1 to 7.1 you'd have to hit the channel change button for every channel in between! I know..................the horrors.
Now the room was clean and very quiet, the people were wonderful and the breakfast was EXCEPTIONAL! Didn't use either the pool or the workout area but very clean and will use in future visit!
Also they had food, drinks (alcohol too) and other items available at the hotel. THE PRICES WERE EXTREMELY REASONABLE. I was actually very surprised.
Highly recommend and we'll be back!
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Tracy GM, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I am so pleased that you enjoyed your stay with us and that you plan on returning. It will also make you very happy to hear that we will soon be getting rid of the current provider, and you will be able to go to the guide and choose your channel without all the hassle of having to go through each channel. Trust me it drives me crazy too. I hope you have a wonderful weekend and Happy Holidays from all of us at the Cobblestone Hotel & Suites, Salem.
par un voyageur
Publié le 13 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Tracy GM, Gestion de l’hôtel
Thank you for taking the time and leaving us a star review. I hope you enjoyed your stay and that we see you again soon. Happy Holidays!
