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SureStay by Best Western Salt Lake City Downtown

2.0 star property
Hotel near University of Utah in Salt Lake City

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Standard Room, 2 Queen Beds, Non Smoking
Standard Room, 2 Queen Beds, Non Smoking | Bathroom
Lobby
Lobby
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1009 S Main St, Salt Lake City, UT, 84111
  • Place, Smith's Ballpark
    ‪8 min walk‬
  • Place, Classic Cars International Antique Auto Museum of Utah
    ‪16 min walk‬
  • Place, Salt Palace Convention Center
    ‪5 min drive‬
  • Airport, Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Salt Lake City

Central City stay.With a stay at this Central City hotel, you'll be within half a mile (1 km) of Smith's Ballpark and 2 miles (3 km) of Liberty Park. Salt Lake Community College and Classic Cars International Antique Auto Museum of Utah are also within 2 miles (3 km).

What's nearby

  • Smith's Ballpark - 8 min walk - 0.7 km
  • Liberty Park - 15 min walk - 1.3 km
  • Salt Lake Community College - 16 min walk - 1.4 km
  • Classic Cars International Antique Auto Museum of Utah - 16 min walk - 1.4 km
  • Salt Palace Convention Center - 5 min drive - 2.5 km

Getting around

  • North Temple Bridge/Guadalupe Station - 6 min drive
  • 900 South Station - 10 min walk
  • Salt Lake City International Airport (SLC) - 14 min drive

Restaurants

  • ‪Leavity Bread & Coffee - ‬1 min walk
  • ‪Publik Coffee Roasters - ‬4 min walk
  • ‪The Pearl - ‬10 min walk
  • ‪Sonic Drive-In - ‬9 min walk
  • ‪Space Tea - ‬6 min walk

About this property

SureStay by Best Western Salt Lake City Downtown

Hotel near University of Utah in Salt Lake City
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at the business-friendly SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

  • 63 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • ATM
  • Smoking in designated areas
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. 

We should mention

  • The seasonal pool will open May 29 and close September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 261 out of 1001 reviews
Rating 8 - Good. 243 out of 1001 reviews
Rating 6 - Okay. 173 out of 1001 reviews
Rating 4 - Poor. 134 out of 1001 reviews
Rating 2 - Terrible. 190 out of 1001 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Alper

Stayed 3 nights in Oct 2025

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
Very near a homeless shelter, toilet clogged, spots on bed and in bathtub
Stayed 1 night in Sep 2025

8/10 Good

Stormie

Travelled with partner
Liked: Amenities
close to everything down town. we loved our room.
Stayed 1 night in Sep 2025

8/10 Good

Marquita

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a quiet stay. The staff was helpful, and the breakfast each morning provided convenience and variety. The outdoor pool was not operational, but the website did advise that it was "seasonal".
Stayed 5 nights in Sep 2025

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, room comfort

We slept comfortably

The beds were comfortable and the room was clean. The area around the hotel was a bit rough with a homeless person sleeping in front of the hotel, but I appreciated the gated parking
Stayed 1 night in Sep 2025

8/10 Good

James

Travelled with family
Liked: Staff & service

Nice

Friendly staff. Bathroom had bugs and the bed dipped in the middle… so two people ended up on top of each other. The in room AC was loud
Stayed 1 night in Sep 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

David

Stayed 1 night in Sep 2025

2/10 Terrible

Daneka

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wasn’t very clean, the rooms weren’t sound proof and the shower was broken.
Stayed 1 night in Sep 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly but front desk assigned me to two different rooms which hadn’t been cleaned by room service yet. We were finally able to get a room on our third attempt and after all the walking back and forth with our grocery bags and belongings. Manager did not charge us for the upgraded room due to the inconvenience so that was a plus. The surrounding area has some homeless and probably the kind of environment that you definitely not want to walk around especially at night. The room was clean and came equipped with a fridge, microwave and free WiFi with free parking available as well. Overall we weren’t expecting some five star hotel but just clocking off of work tired and just needing a place to shower and put our feet up, this hotel was sufficient enough to do so and reasonably priced.
Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Stayed 2 nights in Aug 2025

10/10 Excellent

Halleh

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
Lean, gated parking, quiet
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is well maintained for an older property. The best parts were the friendly staff and the hot, full breakfast! The worst parts were the 'too soft' bed and the part of downtown you would not want to go for a morning walk.
Stayed 1 night in Aug 2025

6/10 Okay

Terry

Liked: Cleanliness, room comfort
Breakfast was sad no sausage as advertised and not many options
Stayed 1 night in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel everything I needed as a solo male traveler. It had a frig, a microwave, free gated parking, decent internet, an outside pool and a free breakfast at a really low rate. After all the taxes and surcharges I think I only paid $95 so it was very affordable. The location is not great as it’s maybe a mile from the busier parts of downtown and yes I did see some homeless people in the area but it worked well for me.
Stayed 1 night in Jul 2025

8/10 Good

Eden

Stayed 2 nights in Jul 2025

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rizza, Los Angeles

Stayed 3 nights in Jun 2025

8/10 Good

Lynell or Brad

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and clean.

Fabulous, clean hotel i had just 2 issues, 1-the noise from outside, totally not your fault but im not sure i will stay here again because of the noise. 2- please.have the AC on and running before guests arrive. I checked in around 9pm and my room was so hot that it did not cool off all night.
Stayed 1 night in Jul 2025

4/10 Poor

Carolina, El Paso

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
This is more like a Motel absolutely not for families. This is more for single persons, bikers, truck drivers, construction workers or homeless.
Stayed 1 night in Jul 2025

10/10 Excellent

Cherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. Room was nice. Will stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025