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SureStay by Best Western Salt Lake City Downtown

2.0 star property
Hotel near University of Utah in Salt Lake City

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Free daily buffet breakfast
Standard Room, 2 Queen Beds, Non Smoking | Bathroom
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Pool
  • Laundry

Explore the area

Map
1009 S Main St, Salt Lake City, UT, 84111
  • Salt Palace Convention Center
    ‪4 min drive‬
  • Temple Square
    ‪4 min drive‬
  • Delta Center
    ‪4 min drive‬
  • Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Salt Lake City

Central City stay.Your stay at this Central City hotel places you within 3 miles (5 km) of Salt Palace Convention Center and Delta Center. Also, Smith's Ballpark is within half a mile (1 km) and Nightmare on 13th is within 2 miles (3 km).

What's nearby

  • Salt Palace Convention Center - 4 min drive - 2.5 km
  • Temple Square - 4 min drive - 2.9 km
  • City Creek Center - 4 min drive - 2.9 km
  • Delta Center - 4 min drive - 2.9 km
  • Conference Center - 5 min drive - 3.2 km

Getting around

  • North Temple Bridge/Guadalupe Station - 5 min drive
  • 900 South Station - 9 min walk
  • Salt Lake City International Airport (SLC) - 12 min drive

Restaurants

  • ‪Sonic Drive-In - ‬10 min walk
  • ‪Sushi Burrito - ‬12 min walk
  • ‪SLC Eatery - ‬1 min walk
  • ‪Lucky 13 - ‬11 min walk
  • ‪Tacos Don Rafa - ‬9 min walk

About this property

SureStay by Best Western Salt Lake City Downtown

Hotel near University of Utah in Salt Lake City
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at the business-friendly SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

  • 63 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • ATM
  • Smoking in designated areas
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Farsi, Hindi, Spanish

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Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from April 23 2025 to May 25 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. 

We should mention

  • The seasonal pool will open May 29 and close September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 254 out of 1002 reviews
Rating 8 - Good. 239 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 136 out of 1002 reviews
Rating 2 - Terrible. 191 out of 1002 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I felt generally safe because the property is gated, but my window lock was broken, so honestly anyone could have gotten into my room.... and it was very dirty. Like don't want to walk around in bare feet or touch anything. Stained sheets too. Management was very nice though!
Stayed 2 nights in Mar 2025

10/10 Excellent

diana, whittier

Stayed 2 nights in Mar 2025

4/10 Poor

Teresa

Scary part of town
Stayed 1 night in Mar 2025

4/10 Poor

Loren L

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It has been a long time since I stayed in a hotel this dirty.
Stayed 3 nights in Mar 2025

10/10 Excellent

Herman

Stayed 1 night in Feb 2025

2/10 Terrible

Lorri

The staff were very nice. Too bad the conditions of my room as well as areas of hotel were very much in need of massive repairs. We had to ask for three different rooms before we found one that as was barely Bearable
Stayed 1 night in Feb 2025

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very sketchy area
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel for the price. We had a pleasant experience for our weekend getaway. The front office staff were nice and the room was prepared upon arrival. We had absolutely no issues during our stay and never felt unsafe. Not sure what these reviews are about regarding it being unsafe since it’s literally a gated property and your room key is required to open the gate. The only small issue was the blow dryer in the room didn’t work & the breakfast wasn’t the most amazing- but it was decent. I would recommend staying here if you’re not too bougie with your hotels, traveling doesn’t have to be expensive :)
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly

Stayed 1 night in Feb 2025

8/10 Good

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. We were only there overnight for an operation the following morning
Stayed 1 night in Feb 2025

6/10 Okay

Brent

Pretty sub standard hotel … nothing special
Stayed 1 night in Feb 2025

10/10 Excellent

greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Dawn

Business traveller
Liked: Staff & service, amenities
The bed was clean and super comfortable, but upon looking around the walls and baseboards need cleaned....there were yellow stains on the walls in the bathrooms so that was a concern....also the light switch covers were dirty....but I was super happy with how quiet it was. No drama, no trauma....very quiet and comfortable....slept great!!!!
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Adrian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was a dump. There were cigarette burns on the sheets. There were people running around and people talking loudly outside. It was a very bad value proposition. I’m never coming back again.
Stayed 1 night in Feb 2025

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

oscar

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good stay for the money.

It was a good model for the money we paid. The bed was a bit bouncy and the heater was hard to get an accurate temperature. Was clean place and the parking lot was gated.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Audon

Always enjoy staying there
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremiah

Stayed 1 night in Jan 2025

2/10 Terrible

Shayna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025