Ratings based on 849 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Beautiful property
Posted Feb. 26, 2024 on HotelsDining only open Thurs.- Sunday(I believe) I was only there Tue.- Thurs
Coffee/pizza and sandwich shop (I would not recommend) Valet was pricey We were not told where free parking was which reading from previous reviews that it was down the hill which is crazy! Surrounding stores were not all open
Comment from Hotel Management
Mar. 4, 2024 by Aliyah, Hotel Management
Thank you so much for your review!
by A traveller
Great hotel, horrible mattress and forced valet
Posted Feb. 26, 2024 on HotelsElian is a very nice hotel. The property is beautiful and immaculately kept. We only have two draw backs about this property why we did not give it 5 stars:
1. If there was a free parking option and we chose to do valet that is very different.
2. Secondly, the bed was extremely UNCOMFORTABLE. It felt like sleeping on a piece of board. Both my wife and I woke up every morning with severe back pains from sleeping on the mattress. We both did not get a good nights sleep as we tossed and turned with aches and pains while sleeping. Unfortunately we chose this hotel for a relaxing getaway and ended up being tired and exhausted from a horrible nights sleep.
Comment from Hotel Management
Mar. 4, 2024 by Aliyah, Hotel Management
Thank you for your review! we are sorry to hear that you didn't enjoy your stay, we will be addressing your concern with our team.
by A traveller
Posted Feb. 18, 2024 on Hotels
Not so good. Started off with checking in at 5.30 and being told check out time was 10.
Then being told I could pay an extra $30
If I wanted to have an 11:30 check out. Not a nice way to treat your guests. There are too many great hotels that we stay in in San Antonio. Don’t think I need this…
Comment from Hotel Management
Feb. 21, 2024 by luis, Hotel Management
Thank you for taking the time to share your review, mary. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by luis, Hotel Management
Thank you for taking the time to share your review, gustavo. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Aliyah, Hotel Management
Thank you so much for your review!
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Aliyah, Hotel Management
Thank you for your review!
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by Aliyah, Hotel Management
Thank you for your review!
by A traveller
Not a Good Experience Stay.
Posted Feb. 4, 2024 on HotelsWe did not hace Shampoo or Conditioner in the shower.
We requested Valet parking and was not kept in Garage.
Vehicle was wet and hail hit on Friday Night.
Check out time policy is not good. 10 am. Checkout
Comment from Hotel Management
Feb. 7, 2024 by Aliyah, Hotel Management
thank you so much for your review.
by A traveller
Posted Jan. 30, 2024 on Hotels
It was a nice hotel. I expected the cleaning to be a bit more detailed. As you could see drink stains on the furniture.
Comment from Hotel Management
Feb. 1, 2024 by Aliyah, Hotel Management
Thank you so much for your review.
by A traveller
Posted Jan. 22, 2024 on Hotels
Spa was very overpriced. Bed was uncomfortable.
Comment from Hotel Management
Feb. 1, 2024 by Aliyah, Hotel Management
Thank you so much for your review.
