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Hotel Sombra del Agua

3.5 star property
3.5-star Colonial hotel near San Cristóbal de las Casas Cathedral

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Hotel Sombra del Agua

Photo gallery for Hotel Sombra del Agua

Exterior
Interior
View from property
Superior Room, 2 Double Beds
Restaurant

Overview of Hotel Sombra del Agua

Reviews
9.2

Wonderful

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Popular LocationPipiri1 min walk
  • Popular LocationJardin Secreto1 min walk
  • Popular LocationMesoamerican Museum of Jade1 min walk
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)72 min drive

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

San Cristóbal de las Casas

Heart of San Cristóbal de las Casas.With a stay at this Zona Centro hotel, you'll be steps from San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. Museo de San Cristóbal and Church of San Nicolás are also within half a mile (1 km).

What's nearby

  • Mesoamerican Museum of Jade - 1 min walk
  • San Cristóbal de las Casas Cathedral - 3 min walk
  • Plaza 31 de Marzo - 4 min walk
  • Santo Domingo Handicraft Market - 8 min walk
  • Na Bolom Cultural Museum - 13 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • El Mezcalito - 1 min walk
  • Café Bar Revolucion - 1 min walk
  • El Fogon de Jovel - 1 min walk
  • Baruva Food&Drinks - 2 min walk
  • Tarumba Restaurant

About this property

Hotel Sombra del Agua

3.5-star Colonial hotel near San Cristóbal de las Casas Cathedral
Hotel Sombra del Agua offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Tour/ticket assistance, multilingual staff, and a garden are also featured at Hotel Sombra del Agua. Limited free parking is available on a first-come, first-served basis.

This Colonial San Cristóbal de las Casas hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 3 levels
  • Built in 1907
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Sombra del Agua offers 78 accommodations with safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free offsite parking within 262 ft

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 180-220 for adults and MXN 120-150 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • Premium channels
  • Smart TV

Bedroom

  • Bed sheets
  • Egyptian cotton sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

More

  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 180–220 for adults, and MXN 120–150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Hotel Sombra del Agua Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 638 out of 927 reviews" "
Rating 8 - Good. 208 out of 927 reviews" "
Rating 6 - Okay. 59 out of 927 reviews" "
Rating 4 - Poor. 11 out of 927 reviews" "
Rating 2 - Terrible. 11 out of 927 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yehiel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place located in the beautiful town of Chiapas. My family really enjoyed our stay thank you for always responding to any of our questions and helping us get the most in our trip highly recommend!
Stayed 4 nights in Apr 2024

6/10 Okay

Iliana Jaime, Fresno

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.
Stayed 4 nights in Jan 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Archibaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Centric and affordable, it's restaurant is run by an award winning chef, near the pedestrian zone. Cons: you can hear your neighbors.

10/10 Excellent

Teresa, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel staff made are arrival so easy. Our room was immaculate! From the elevator ride up to our suite, to the decor, and the private balcony? I will stay here every visit!
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, staff very nice and welcoming. Staying here for sure next time.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was more than excellent. We arrived early (10AM approximately) and the room was ready, we didn't have to wait and was given to us. The quietness was awesome, the hotel itself is beautiful. shoutout for Guadalupe at Tarumba Resturant and Fernando who help us with the baggages and taxi in our check out. He also have us an extra towel and water without even asking him for it.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great restaurant
Stayed 2 nights in Oct 2023

8/10 Good

Diana

Stayed 1 night in Oct 2023