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Nuestras Raices - Hotel Museo Restaurante

3.0 star property
3-star hotel near San Cristóbal de las Casas Cathedral

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Photo gallery for Nuestras Raices - Hotel Museo Restaurante

An outdoor dining area with a table set for two, surrounded by potted plants and a carriage.
A garden cart with potted plants and flowers in front of a building with a carriage parked nearby.
A carriage with a green roof parked in front of a building with a sign that reads "San Francisco."
Comfort Quadruple Room
A spacious restaurant with multiple dining areas, a central brick fireplace, and a variety of seating options including tables and chairs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, Amber Museum of Chiapas
    ‪1 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪5 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪147 min drive‬

Room options

View all photos for Comfort Double Room

A neatly made bed with a red bedspread, two decorative pillows, and two bedside lamps.

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Triple Room

A hotel room with a large bed, a desk, a lamp, and a wall with a historical photo and text.

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Comfort Quadruple Room

A neatly made bed with a red and white bedspread, a wooden headboard, and a small bedside table with a lamp.

Comfort Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

About the area

San Cristóbal de las Casas

Heart of San Cristóbal de las Casas.With a stay at this Barrio de La Merced hotel, you'll be steps from La Merced Church and Amber Museum of Chiapas. Regional Costume Museum and Plaza 31 de Marzo are also within half a mile (1 km).

What's nearby

  • Amber Museum of Chiapas - 1 min walk - 0.0 km
  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 8 min walk - 0.7 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

Restaurants

  • ‪Raices Restaurante - ‬4 min walk
  • ‪Long Cheng - ‬3 min walk
  • ‪Antojitos Carmelita - ‬1 min walk
  • ‪La Faena Tacos•Parrilla•Bar - ‬3 min walk
  • ‪Torteria Las Tortugas - ‬3 min walk

About this property

Nuestras Raices - Hotel Museo Restaurante

3-star hotel near San Cristóbal de las Casas Cathedral
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 4 meeting rooms.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Nuestras Raices - Hotel Museo Restaurante. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 19 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Nuestras Raices - Hotel Museo Restaurante offers 19 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Similar properties

Property grounds
Hotel Hacienda Don Juan
San Cristóbal de las Casas
  • Parking included
  • Restaurant
  • Business services
  • Laundry
4.4 out of 5, Excellent, 503 reviews
The price is CA $46
CA $54 total
includes taxes & fees
Jul 30 - Jul 31
Hotel Hacienda Don Juan

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 7:00 PM on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nuestras Raices - Hotel Museo Restaurante

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 110.20 to 150.80 for adults, and MXN 110.20 to 150.80 for children
  • Airport shuttle fee: MXN 1102 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Hotel Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Frequently asked questions

How close is Nuestras Raices - Hotel Museo Restaurante to the airport?

Nuestras Raices - Hotel Museo Restaurante is 48.2 mi (73-min drive) away from the Angel Albino Corzo Intl Airport (TGZ) airport, the closest popular airport to the property.

How much does it cost to stay at Nuestras Raices - Hotel Museo Restaurante?

As of Jul 29, 2026, prices found for a 1-night stay for 2 adults at Nuestras Raices - Hotel Museo Restaurante on Aug 1, 2026 start from CA $56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nuestras Raices - Hotel Museo Restaurante have an airport shuttle?

Nuestras Raices - Hotel Museo Restaurante offers an airport shuttle from 7:30 AM to 7:00 PM, on request, for a charge of MXN 1102. per vehicle, one-way.

Does Nuestras Raices - Hotel Museo Restaurante offer free breakfast?

Free breakfast isn’t offered at Nuestras Raices - Hotel Museo Restaurante, but cooked-to-order breakfast is offered for a fee of between MXN 110.20 and 150.80 for adults, MXN 110.20 and 150.80 for children. It's available every day from 7 AM to noon.

Is there a casino at Nuestras Raices - Hotel Museo Restaurante?

No, there is no casino at this hotel.

What time is check-in at Nuestras Raices - Hotel Museo Restaurante?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Nuestras Raices - Hotel Museo Restaurante?

This hotel offers free self parking.

Does Nuestras Raices - Hotel Museo Restaurante have a pool?

Nuestras Raices - Hotel Museo Restaurante does not have a pool.

Does Nuestras Raices - Hotel Museo Restaurante have a restaurant?

Yes, there is a restaurant on site.

Does Nuestras Raices - Hotel Museo Restaurante have a spa?

There are no spa services available at this hotel.

How close is Nuestras Raices - Hotel Museo Restaurante to downtown San Cristóbal de las Casas?

Nuestras Raices - Hotel Museo Restaurante is 0.3 mi away from San Cristóbal de las Casas.

Nuestras Raices - Hotel Museo Restaurante Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 55 reviews
Rating 8 - Good. 15 out of 55 reviews
Rating 6 - Okay. 7 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!
Verified

10/10 Excellent

Adriana Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy confortables, el personal excelente, el jardín cuenta con servicio del restaurante que tiene muy buen sabor
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

FERSEN JOAQUÍN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación es muy bonita la maca algo hundida peor nada grave, realmente fue cómodo, quizás agregaría más botellas de agua ya que era una habitación cuádruple, pero en general bien, en la fruta del buffet habían 2 cabellos únicamente para tener en cuenta, el personal muy amable y muy atento
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Erik

Liked: Cleanliness, property conditions & facilities
La Red Wi-Fi no llega a las camas principales, al entrar, la habitación prácticamente está incomunicado, deberían ofrecer una buena red Wi-Fi, ya que la red celular no es muy buena en la zona, cosa que se entiende. Se le comentó este problema al personal de Hotel y no ofreció solución a este planteamiento.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

JUAN RAMON

Liked: Cleanliness, staff & service, amenities
La habitación estaba muy limpia, olía muy bien. El personal es muy amable y atento. Las instalaciones son preciosas. Solo que las almohadas son muy gruesas y rígidas y el papel del sanitario es muy delgado y un poco incomodo de extraer del expendedor.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

irian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buen servicio
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yara vidalma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia increíble muy amables y atentos don Juanito único
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejora la higiene de las camas

La ubicación es excelente está cerca del centro y la plaza pero mi niña y yo amanecimos con varios piketes.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, limpieza y precio.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Stayed 1 night in Jul 2024
Verified

8/10 Good

Luis Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024
Verified

10/10 Excellent

Yamil Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Verified

4/10 Poor

Marielba

Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Hever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Itzel Amairani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención y comida excelentes

Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Stayed 3 nights in Oct 2021
Verified

8/10 Good

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Hektorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción

Recomendación personal me gusto mucho
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo Agradable y muy atentos todos Gran decoración y personal
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena hubicacion
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Tomás

Liked: Cleanliness, property conditions & facilities, room comfort

Magnifico hotel pero desatento check in

Es un hotel muy bonito, un agradable y rico menú del restaurant, la atención de meseros muy buena. La ubicación es excelente. Lo que no me agradó fué la rigidez en el check in, ya que no nos permitieron estar después de las 12 del día, cuando en otros hoteles de igual o mayor categoría siempre nos dan una hora adicional para desocupar (porque aprovechamos ese tiempo para hacer compras adicionales), sobretodo cuando saben que somos buenos y apacibles clientes, que apoyamos la derrama económica de la ciudad. Sin embargo la recepcionista se mostró desatenta, inflexible e incomprensiva en ese sentido. Le faltó tacto y visión de negocios, porque no pienso regresar a ese hotel y yo visito esta ciudad por lo menos 3 veces al año. Gracias
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Cira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

La atención adecuada,camas cómodas, cuartos limpios,no hay ruido cerca,pueden ir caminando al centro,solo el estacionamiento no esta en el hotel,sino a dos hoteles más pero cerca y se ve seguro,tienen suficientes cobertores para el frío de San Cristóbal
Stayed 1 night in Nov 2017
Verified

4/10 Poor

nicola

Disliked: Property conditions & facilities, room comfort

I dont like it

Ok ST Cristobal has all old style accommodation, and this one is part of those ones. The room is dark, only 1 window, the feeling is that it's too old and smelly there. Personally i did not like this place, the restaurant is no good food. I really not suggest to stay here, very strange energy.Staff is friendly and nice.
Stayed 3 nights in Aug 2017