2/10 Terrible
angela
May 1, 2025
Disliked: Cleanliness
My first night someone was so loud in room 138 next-door to us that we were unable to sleep all night. I called the front desk. They did absolutely nothing about it. Next night was the same exact thing I called twice they told me about time security was gonna be sent down. I heard Security walked down the second time And nothing was done. Second night got absolutely no seat was told that we would be taking care of which to me was money back off the room and that did not happen so a terrible Stay the beautiful hotel was gorgeous. Some of the staff was very friendly but no customer service to take care of an issue at 12:30 and 130 and 2 o’clock in the morning. I am still waiting for a refund and I was told when I called my card that I needed to call the hotel. The hotel says they have nothing to do with it because I went through a third-party so now I’m back to my card so it’s a back-and-forth thing.
angela
Stayed 3 nights in Apr 2025
