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"Decor was very outdated, room reserved was not available...one person slept on a cot, and another on a couch....provide what was reserved or else that ... " More

By a verified traveller on Mon 30 Dec 2019

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Hotel Description

Family-friendly 3.5-star hotel near Fashion Valley Mall

Mission Valley stay

Your stay at this Mission Valley hotel places you within 2 miles (3 km) of Mission Bay and University of San Diego. Hotel Circle and Marine Corps Recruit Depot are also within 3 miles (5 km).

Family-friendly fun

This hotel features an outdoor pool, a spa tub, and a restaurant. Families will appreciate the free theme park shuttle and onsite laundry facilities. Enjoy the gym and perks like free WiFi.

Standard Room, 2 Queen Beds, Accessible (Mobil Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza San Diego - Mission Valley, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza San Diego - Mission Valley, an IHG Hotel

Everyone (12) Couples (1) Family (5)
3 out of 5
Decor was very outdated, room reserved was not available...one person slept on a cot, and another on a couch....provide what was reserved or else that is false advertising. Raccoons trolling the property...unacceptable...but some traps.

Posted by on 30 Dec. 2019

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1 out of 5
My stay at this property was the worst hotel stat I’ve experienced. No response when calling front desk for assistance, loud noise in walkways and room above, no security, fire alarms being triggered all through the night...just a horrible stay! I requested full refund for 2 night stay!

Posted by on 29 Dec. 2019

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5 out of 5

Posted by on 24 Nov. 2019

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Comment from Hotel Management

1 Dec. 2019 by Murtadha Abdulridha

Thanks for taking time to share your experiences from a recent stay in our hotel! Our team works hard to create excellent guest experiences, and we appreciate when people notice. We look forward to welcoming you back to Crowne Plaza San Diego - Mission Valley!

5 out of 5
The staff was kind and courteous, the property was clean and we'll kept, the room was clean, modern, and spacious.

Posted by on 7 Sep. 2019

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3 out of 5
I like Crowne Plaza, but was disappointed after unloading all my bags and then while checking in...only to find out that I need to get back into my car, load my bags in my car again and drive to the other side of the building to get to my room. Then to try to get in was a hassle, up the stairs and doors that do not automatically open. Then trying to figure out which floor my room was on since the room numbers are 4 digit numbers. The outside hallways seemed dim, dirty and very old feeling. The air conditioning didn’t work, called the front desk and they sent the maintenance guy up who was really nice and helpful. The walls were very thin so you could here the next room, out door traffic and everything that went on in the outside hallway. I feel I overpaid. I would expect these conditions if I paid $85 or less for a one night stay.

Posted by on 20 Aug. 2019

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3 out of 5
Nice, 60’s era resort. Housekeeping had not taken out the trash from the previous occupant, so we had some fruit flies in the room.

Posted by on 29 Jul. 2019

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5 out of 5
Liked location, easy access to highway. Room was great

Posted by on 21 Jun. 2019

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3 out of 5
What I like about the hotel is close to the business area I'm visiting. What I don't like about the hotel is old and dingy facility.

Posted by on 10 Jun. 2019

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5 out of 5

Posted by on 2 Jun. 2019

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4 out of 5
Loved the balcony,definitely was a nice thing to have for my stay.

Posted by on 25 Mar. 2019

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About the Crowne Plaza San Diego - Mission Valley, an IHG Hotel

Location 2270 Hotel Cir N, San Diego, CA 92108

Property Features

Crowne Plaza San Diego - Mission Valley, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Crowne Plaza San Diego - Mission Valley, an IHG Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star San Diego hotel.

  • 416 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Old Town Transit Center (2 km / 1.2 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza San Diego - Mission Valley, an IHG Hotel offers 416 accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 32-inch LED televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Diego hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Crowne Plaza San Diego - Mission Valley, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Sustainability/community reinvestment (10% revenue or more)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16–17 per person
  • Self parking fee: USD 13.00 per day
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 35 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hanalei
  • Crowne Plaza Hanalei Hotel
  • Crowne Plaza Hanalei Hotel San Diego Valley Mission
  • Crowne Plaza Hanalei San Diego Mission Valley
  • Crowne Plaza Hanalei San Diego Mission Valley Hotel
  • Crowne Plaza San Diego Mission Valley Hotel
  • Crowne Plaza San Diego Mission Valley

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.