4/10 Poor
maryann
Jan 2, 2026
Disliked: Staff & service, amenities
Parking is plentiful. Beds were comfortable. Bottled water and granola bars are provided in the room. The bathroom needs to be cleaned a lot better, there was hair in the shower and on the wall. The pet area is very small and not enclosed for them to run around. Central Park does have an off leash area, so that is an option. The walls are thin and there are no curtains, only movable blinds, which let in the light from outside. There is no on site staff if you have issues, which I did. Trying to call the after hours number is a joke. I had issues with not having hot water in my room, the person I spoke with, didn't understand. Even the customer rep from Expedia couldn't get through. I had to pack up my stuff, walk out in the rain to go to the lobby and try to explain to the monitor that I didn't have hot water. After 30mins, I finally got issued another room, which I had trouble finding close to midnight cuz the room numbers weren't lit up. I would probably spend an extra $20-30 to stay elsewhere next time. Too many inconveniences.
maryann
Stayed 1 night in Jan 2026