4/10 Poor
PAULA
19 Jun 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY disappointed family of 5!
The best part of this B&B was its location right in the center of the main square in this charming Tuscan medieval village. That is where the positive review ends.
Firstly, there is no air conditioning so be forewarned. If booking in summer, don’t do it!! There IS an AC unit in the apartment, it just does not work. When my husband asked about it, we were told that the last person who stayed there took the remote. There was some mention of buying a universal remote. In the meantime, we were asked if fans would suffice. We agreed. Two hours later, a lady shows up with two oscillating fans in boxes that we had to put together. We are a fam of 5 so 1 room did not get a fan. The next evening when we inquired about the remote, we were told that the AC did not work and that the description did not say it had one. The person who we were texting (different from the two ladies who met us and the lady who dropped off the fan and toilet paper...only 1/2 a roll for 5 people when we arrived) indicated that there had been a “communication problem.” Hard to misinterpret what we were told! To make matters worse, if you left the windows open at night, you were awakened at 0600 with delivery trucks to restaurants in the main square. Also, the chatter of people down below made sleeping impossible until well after midnight. Add broken bed and broken washer to the list and we couldn’t wait to leave. Also only 1 room has the view in the description. No others have that view!
PAULA
Stayed 2 nights in Jun 2019