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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
3.5-star hotel with 1 outdoor pools, connected to a shopping center

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, sun loungers
Property video
Mountain view
Daily buffet breakfast for a fee
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Plaza Real Alajuela
    ‪14 min walk‬
  • Place, Juan Santamaría Park
    ‪16 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(31 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

  • Mountain view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(33 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(10 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(18 reviews)
  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

2 Double Beds

  • Sleeps 4

Queen Room with Mountain View

  • Sleeps 2

2 Double Beds Mountain View

  • Sleeps 4

One Bedroom Suite King With Sofabed

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2

Queen Room

  • Sleeps 2

About the area

Alajuela

Close to airport.Stay at this Alajuela hotel and you'll be within half a mile (1 km) of City Mall and 2 miles (3 km) of Juan Santamaría Park. Alajuela Cathedral and Central Market Alajuela are also within 2 miles (3 km).

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Plaza Real Alajuela - 14 min walk - 1.2 km
  • Juan Santamaría Park - 16 min walk - 1.4 km
  • Alajuela Cathedral - 3 min drive - 1.8 km
  • Central Market Alajuela - 3 min drive - 1.8 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Subway City Mall - ‬2 min walk
  • ‪Rosti - ‬8 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star hotel with 1 outdoor pools, connected to a shopping center
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

6 meeting rooms and coworking spaces are available. Event space at this hotel measures 2054 square feet (191 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 2054 sq ft of conference space
  • 191 sq m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Similar properties

Lobby
Hampton by Hilton San Jose Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 2,474 reviews
The price is CA $247
CA $279 total
includes taxes & fees
Mar 4 - Mar 5
Hampton by Hilton San Jose Airport

Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lbs per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, Apple Pay, and PayPal.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1117 out of 1612 reviews
Rating 8 - Good. 257 out of 1612 reviews
Rating 6 - Okay. 119 out of 1612 reviews
Rating 4 - Poor. 65 out of 1612 reviews
Rating 2 - Terrible. 54 out of 1612 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Matthew

Stayed 1 night in Jan 2026

4/10 Poor

Sylvia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Got the wrong room twice. Was an ok hotel but nut up to the Hilton rep.
Stayed 1 night in Jan 2026

8/10 Good

Melissa

Liked: Staff & service
Disliked: Cleanliness
The room was not spotless, and the bathroom had clearly not been deep cleaned. There were many hairs from whoever was in there previously. The sink and counter was also not ideal. The hairs all over the floor, especially under the sink and in the corners of the room were really off putting. The bed was also not fully properly made but everything seemed clean. The coffee bar was messy and the towels were not stacked neatly, leaving a feeling as though the room wasn’t properly prepared. Aside from that, everything was good and the check in and shuttle were convenient. My shuttle driver to and from was amazing, so friendly and kind.
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, awesome employees making you feel good
Stayed 4 nights in Nov 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Open 24 hour gym access
Stayed 2 nights in Nov 2025

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and conveniently located to mall and airport.
Stayed 1 night in Nov 2025

8/10 Good

Odette

Stayed 2 nights in Nov 2025

10/10 Excellent

deborah

Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Newer hotel great staff
Stayed 1 night in Nov 2025

10/10 Excellent

Luis, Natick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was pleasantly surprised with this hotel. Outdoor pool on fourth floor had great views of the surrounding city, and a nice poolside bar. The mall with food choices is a quick walk with a connected hall. We ate at spaghetti factory and was again surprised by the flavors and still al dente pasta. Staff was very helpful and also got us the shuttle to airport at 3:40 in the morning. Very quick 5 minute trip to airport so it’s very convenient. Driving from Quepos or south can sometimes be riddled with traffic so staying over night in San Jose is a lifesaver. Will definitely choose here. Again
Stayed 1 night in Nov 2025

8/10 Good

Lorna Del Rosario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AirPort shuttle works good, the cleaning of the room wasn’t too good after the first night. The repositioning of water bottles and coffee / teabags was missing.
Stayed 3 nights in Oct 2025

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My parents stayed here for a night due to a long overlay and this hotel is amazing. They arrived late at night and the shuttle was already waiting for them at the airport which I appreciate so much! Then they had to leave very early the next day and the shuttle was ready for them to head back to the airport. They staff was amazing and the hotel was beautiful.
Stayed 1 night in Nov 2025

10/10 Excellent

Laraine

Liked: Cleanliness, staff & service, amenities
Friendly staff. Refrigerator and coffee maker in room. No quick hot water pot for tea. Easy access to City Mall for many dining options and shopping. Quiet and shuttle to the airport.
Stayed 1 night in Sep 2025

10/10 Excellent

Dale

Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and facilities , great staff, and the perfect hotel if you want to be near SJO. The City Mall and casino are adjacent to the hotel as an added perk. Reasonable rates and an overall pleasant experience
Stayed 4 nights in Nov 2025

10/10 Excellent

Yusnely

Liked: Cleanliness, amenities, property conditions & facilities
All Good
Stayed 3 nights in Nov 2025

10/10 Excellent

Kengo

Stayed 2 nights in Nov 2025

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2025

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Convenient airport shuttle. The 4th floor where I stayed has the pool and a bar with great views.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s just my Favorite Hyatt Place… Full stop
Stayed 1 night in Nov 2025

6/10 Okay

Everett

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was good. Parking sucked. It was a mad house due to City Mall patrons taking hotel parking spots.
Stayed 1 night in Nov 2025

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy location for airport and City Mall.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor pool nice
Stayed 6 nights in Nov 2025

10/10 Excellent

Ian

Stayed 1 night in Nov 2025