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InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property
5-star luxury hotel near Multiplaza Mall Escazu, connected to a shopping center

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Photo gallery for InterContinental Costa Rica at Multiplaza Mall by IHG

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Exterior
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Place, Multiplaza Mall Escazu
    ‪2 min walk‬
  • Place, Hospital Cima San José
    ‪17 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Club Lounge Access

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room

  • 39 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room

Room amenity

Classic Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Pool View

Room amenity

Classic Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Pool View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Club Lounge Access

9.0 out of 10
Wonderful
(4 reviews)
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Club Lounge Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Pool View)

Room amenity

Premium Room, 1 King Bed, Club Lounge Access (Pool View)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (Top Floor)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Club Lounge Access (Top Floor)

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (Pool View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Club Lounge Access (Pool View)

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 2 Double Beds, Club Lounge Access

Room amenity

Premium Room, 2 Double Beds, Club Lounge Access

  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Club Lounge Access

  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

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About the area

San Rafael

In shopping district.Stay at this San Rafael hotel and you'll be within half a mile (1 km) of Multiplaza Mall Escazu and 2 miles (3 km) of Hospital Cima San José. Also, Avenida Escazú Shopping Center is within 2 miles (3 km) and Business Center Forum 1 is within 6 miles (10 km).

What's nearby

  • Multiplaza Mall Escazu - 2 min walk - 0.2 km
  • Plaza Itskazú - 11 min walk - 1.0 km
  • Plaza Tempo - 14 min walk - 1.2 km
  • Hospital Cima San José - 17 min walk - 1.5 km
  • Avenida Escazú Shopping Center - 2 min drive - 1.8 km

Getting around

  • San Jose Contraloria Station - 8 min drive
  • San José (SYQ-Tobías Bolaños Intl.) - 18 min drive

Restaurants

  • ‪La Oliva Verde - ‬8 min walk
  • ‪The Market - ‬1 min walk
  • ‪Zambra - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Le Petit Chez Christophe - ‬3 min walk

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

5-star luxury hotel near Multiplaza Mall Escazu, connected to a shopping center
InterContinental Costa Rica at Multiplaza Mall by IHG offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a hot tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 21 meeting rooms. Event space at this hotel measures 31215 square feet (2900 square meters) and includes a conference center. A children's pool, a sauna, and a terrace are also featured at the luxury InterContinental Costa Rica at Multiplaza Mall by IHG. For a fee, parking is available. A complete renovation of InterContinental Costa Rica at Multiplaza Mall by IHG was completed in March 2020.

This 5-star San Rafael hotel is smoke free.

  • 372 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 31215 sq ft of conference space
  • 2900 sq m of conference space
  • Built in 1994
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
InterContinental Costa Rica at Multiplaza Mall by IHG offers 372 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

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  • Pool
  • Pet friendly
  • Free WiFi
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CA $259 total
includes taxes & fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 727 reviews
Rating 8 - Good. 161 out of 727 reviews
Rating 6 - Okay. 68 out of 727 reviews
Rating 4 - Poor. 28 out of 727 reviews
Rating 2 - Terrible. 43 out of 727 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah, New Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and have always been very happy!
Stayed 2 nights in Sep 2025

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, room comfort

Good Hotel, attention to service needs work

The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
Stayed 5 nights in Sep 2025

6/10 Okay

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Charles

Stayed 2 nights in Sep 2025

4/10 Poor

Charles

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not used.
Stayed 2 nights in Sep 2025

10/10 Excellent

steven

Stayed 1 night in Sep 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adam, paducah

Stayed 1 night in Aug 2025

10/10 Excellent

Gustavo

Stayed 1 night in Aug 2025

8/10 Good

Liana

Stayed 4 nights in Aug 2025

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Asante

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intercontinental IHG

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jill, Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
Stayed 2 nights in Jul 2025

6/10 Okay

Sylvia, New York

Business traveller
Liked: Amenities
Disliked: Staff & service
Overpriced for service
Stayed 5 nights in Jul 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025

8/10 Good

Amaury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Stayed 3 nights in Jun 2025

10/10 Excellent

Carmen M.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place and good services
Stayed 5 nights in May 2025

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Stayed 4 nights in Jul 2025

6/10 Okay

Chalantay

Too concerned with trying to sale room upgrades than satisfying the customer.
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude and horrible check in.

Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!
Stayed 1 night in Jun 2025

6/10 Okay

Jorge, Villa Crespo

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
Stayed 1 night in May 2025

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.
Stayed 3 nights in May 2025

4/10 Poor

Guido

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Lindsay

Travelled with family and small children
Disliked: Amenities
Terrible customer service
Stayed 1 night in May 2025

2/10 Terrible

Lindsay

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.
Stayed 1 night in May 2025