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Hipotels Hipocampo Palace & Spa

5.0 star property
5-star luxury hotel near Cala Millor Beach

Choose dates to view prices

Photo gallery for Hipotels Hipocampo Palace & Spa

Breakfast and dinner served
Terrace/patio
A modern hotel lobby with large windows, comfortable seating, and a central bar area.
Interior entrance
An indoor swimming pool with a glass ceiling, lounge chairs, and a view of the outdoors.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Carrer S'estanyol, 13, Cala Millor, Sant Llorenc des Cardassar, Mallorca, 7560
  • Place, Punta de N'Amer
    ‪3 min walk‬
  • Place, Cala Millor Beach
    ‪3 min walk‬
  • Place, Playa de Sa Coma
    ‪8 min drive‬

Room options

View all photos for Double Room Single Use, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room Single Use, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Suite, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Balcony (2 adults + 1 child)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Balcony (2 adults + 1 child)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Balcony (3 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Balcony (3 adults)

8.0 out of 10
Very good
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Double Room, Balcony (1 adult + 1 child)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony (1 adult + 1 child)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Swim-Up Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Swim-Up Suite

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Swim-Up Suite (2 adults + 1 child)

Hypo-allergenic bedding, minibar, in-room safe, desk

Swim-Up Suite (2 adults + 1 child)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Swim-Up Suite (3 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Swim-Up Suite (3 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Single Use Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Use Suite

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Single-use Swim-Up Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Single-use Swim-Up Suite

  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Serenity Suite (2 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite (2 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Serenity Suite (2 adults + 1 child)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite (2 adults + 1 child)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Serenity Suite (3 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite (3 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Serenity Suite (Single Use)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite (Single Use)

  • 52 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Serenity Suite Swim-Up (2 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite Swim-Up (2 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Serenity Suite Swim-Up (2 adults + 1 child)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite Swim-Up (2 adults + 1 child)

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Serenity Suite Swim-Up (3 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite Swim-Up (3 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Serenity Suite Swim-Up (Single Use)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite Swim-Up (Single Use)

  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About the area

Cala Millor

Seaside stay .Within a 5-minute walk of the hotel, you'll find Cala Millor Beach and Punta de N'Amer. Also, Fantasy Park is within half a mile (1 km) and Torrent de Ca n'Amer is within 2 miles (3 km).

What's nearby

  • Punta de N'Amer - 3 min walk - 0.3 km
  • Cala Millor Beach - 3 min walk - 0.3 km
  • Fantasy Park - 10 min walk - 0.8 km
  • Playa de Sa Coma - 8 min drive - 2.2 km
  • Strandpromenade - 8 min drive - 2.2 km

Getting around

  • Manacor Station - 21 min drive
  • Palma de Mallorca Airport (PMI) - 63 min drive

Restaurants

  • ‪Tomeu Caldentey Cuiner - ‬16 min walk
  • ‪Bar Protur Safari Park - ‬17 min walk
  • ‪Cafe del Sol - ‬8 min walk
  • ‪AmÄ“ - ‬9 min walk
  • ‪La Terraza del Mar - ‬14 min walk

About this property

Hipotels Hipocampo Palace & Spa

5-star luxury hotel near Cala Millor Beach
Hipotels Hipocampo Palace & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. An outdoor pool, a children's pool, and a nightclub are also featured at the luxury Hipotels Hipocampo Palace & Spa. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Sant Llorenc des Cardassar hotel.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1997
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hipotels Hipocampo Palace & Spa offers 203 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. Satellite television is provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

MySenses Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath, a sauna, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Hipotels Hotel Don Juan
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  • Pool
  • Spa
  • All inclusive plans available
  • Kids pool
4.2 out of 5, Very good, 134 reviews
The price is CA $371
CA $419 total
includes taxes & fees
Jul 12 - Jul 13
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Property amenities

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Uncovered self parking on site (EUR 5 per day)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 20-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurant. Shorts are not permitted at dinner for guests age 17 and older.

Renovations and closures

The property is closed between November 12 and February 1.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered self parking fee: EUR 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hipocampo Palace Hotel
Hipocampo Palace Hotel Sant Llorenc des Cardassar
Hipocampo Palace Sant Llorenc des Cardassar
Hipocampo Palace
Hipotels Hipocampo Palace Hotel Sant Llorenc des Cardassar
Hipotels Hipocampo Palace Sant Llorenc des Cardassar
Hipotels Hipocampo t Llorenc
Hipotels Hipocampo & Spa
Hipotels Hipocampo Palace & Spa Hotel
Hipotels Hipocampo Palace & Spa Sant Llorenc des Cardassar
Hipotels Hipocampo Palace & Spa Hotel Sant Llorenc des Cardassar

Frequently asked questions

How close is Hipotels Hipocampo Palace & Spa to the airport?

Hipotels Hipocampo Palace & Spa is 43.4 mi (63-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

How much does it cost to stay at Hipotels Hipocampo Palace & Spa?

As of Jul 10, 2026, prices found for a 1-night stay for 2 adults at Hipotels Hipocampo Palace & Spa on Jul 11, 2026 start from CA $447, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hipotels Hipocampo Palace & Spa have an airport shuttle?

Hipotels Hipocampo Palace & Spa offers an airport shuttle.

How close is Hipotels Hipocampo Palace & Spa to the beach?

This hotel is a short 4-minute walk from Cala Millor Beach and 11.8 mi (20-min drive) from Cala Agulla Beach. Don't forget your sunscreen!

Does Hipotels Hipocampo Palace & Spa offer free breakfast?

Free breakfast isn’t provided at Hipotels Hipocampo Palace & Spa, but buffet breakfast is offered for a fee of EUR 18 for adults and EUR 9 for children. It's available every day from 8 AM to 11:00 AM.

Is there a casino at Hipotels Hipocampo Palace & Spa?

No, there is no casino at this hotel.

What time is check-in at Hipotels Hipocampo Palace & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Hipotels Hipocampo Palace & Spa?

Free parking is not available at this hotel. Self parking is available for EUR 5 per day.

Does Hipotels Hipocampo Palace & Spa have a pool?

Hipotels Hipocampo Palace & Spa features an indoor pool, an outdoor pool, and a children's pool.

Does Hipotels Hipocampo Palace & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Hipotels Hipocampo Palace & Spa have a spa?

Pamper yourself with a day at MySenses Spa, where you can enjoy mud baths, Ayurvedic treatments, and massages.

How close is Hipotels Hipocampo Palace & Spa to downtown Sant Llorenc des Cardassar?

Hipotels Hipocampo Palace & Spa is 1 mi away from Cala Millor.

Hipotels Hipocampo Palace & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 402 reviews
Rating 8 - Good. 90 out of 402 reviews
Rating 6 - Okay. 21 out of 402 reviews
Rating 4 - Poor. 7 out of 402 reviews
Rating 2 - Terrible. 6 out of 402 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Vladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Verified

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, kind staff, just perfect
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic couples long weekend away. Great service from reception (even before we arrived), the restaurant and pool service. The massage in the spa was one of the best my wife has had. The food was fantastic, the pool was brilliant a fantastic place to relax... we are definitely coming back and next time we will bring the children.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and so friendly
Stayed 5 nights in Apr 2023
Verified

10/10 Excellent

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Perfect stay for our honeymoon!
Stayed 4 nights in Nov 2024
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not 5*, rooms could do with a renovation.

The rooms have seen better days and desperately in need of renevation. Hotel is clean, and communal areas are nice. Doesn't live up to a 5* hotel.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday at this fantastic hotel. Good food, staff and facilities. Highly recommended.
Stayed 11 nights in Jul 2022
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained gardens and quality feel to receptions , bar area , rooms etc. Excellent choice for evening meal buffet and breakfast
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Jovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near the beach, as well as various supermarkets. Entertainment was excellent during the week. Food was of a good quality, from breakfast, lunch and dinner
Stayed 6 nights in Aug 2022
Verified

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars hotel in Cala Milor

A satisfactory 5 Stars hotel in the area, in terms of breakfast, cleanliness and staff. Staffs are always helpful. Good to stay again.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Arjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and with a good bed. Like it.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location one street back from beach in a residential area. Excellent staff and breakfast. Fitness room a little limited; some dumbbells would be useful.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in peaceful setting

Lovely quiet location. We were upgraded to a suite which was lovely but not so good having to walk across the road to the main hotel for food, indoor pool, entertainment etc Fantastic breakfast and tables not squashed together but didn't manage to eat dinner as it was fully booked both times we tried. Lovely large pool but too cold for us in early April. Ask for a room that gets sun as we had none on ours.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Alan

Well done to the Hipocampo Palace Spa

We have stayed at the Hipocampo Palace before, my wife and I enjoyed it so much we returned again this year.From the start to the end it was amazing. All the staff from Reception, restaurant and to the house keeping it was faultless.The only negative comment I have is to say 2 weeks went by so quickly, time flies when your having fun . Well done to all at hotel we shall return.
Stayed 14 nights in Jul 2024
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
More then what we expected!
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Kaj Rasmus

Liked: Cleanliness, property conditions & facilities, room comfort
X
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Booked at short notice for 3 nights. Lovely hotel we were upgraded to a suite. Staff were very helpful and nothing was too much trouble. We only booked bed and breakfast. Breakfast was very good with lots of choice. Hotel grounds were in good condition. Despite being fully booked we had no trouble getting sun beds by the pool. Absolutely perfect short break and we will come back.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Ivy

Liked: Cleanliness, property conditions & facilities
Very clean anywhere.Staffs were friendly.Just to add about restaurant hostess service some not too welcoming to their guests and not observing etiquet when bringing water bottle and should pour it to the glass.
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and even better service

A three night stay at this hotel and their service truly blew me away. Pro-active and extremely considerate. As an example, I arrived late on Thursday evening and even though I had missed dinner they offered to bring to my room some food. It consisted of a large and delicious salad, a charcuterie plate with cheese, bread rolls and fruit. Then on the day of my departure, as I was leaving very early they offered me an early breakfast. Their attention to service was impeccable. As for the room the bed was very comfortable and the cleanliness was 10 out of 10. Would highly recommend it.
Stayed 3 nights in Jul 2024
Verified

4/10 Poor

Jean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked through Expedia for myself and my 17 year old daughter. Expedia require you to state child's age and yet hotel charged me nearly 300 euros extra. Both companies then continued to blame each other rather than recognise the inconvenience and extreme cost to a customer. Will not book through Expedia again or this hotel chain. Bad communication and I'm greatly out of pocket.
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful but feels old-fashioned and sparsely furnished, giving it an empty and ghostly atmosphere. Despite its quietness, you were consistently awakened at 8am by pool bar cleaning or noise from ping-pong players near your room. The hotel's location is set back from the beach and town center, situated on a busy route with traffic noise. It's also far from a suitable part of the beach for swimming. The pool is large but shallow, more like a giant paddling pool. Water cleanliness is an issue, as debris accumulates throughout the day. Entertainment is lacking, with minimal adult and child activity slots, and the activity leader isn't proficient. The "mini disco" is disappointing, lacking choreography. While the food is decent, there isn't much variety, especially for non-meat options, and the poolside food is subpar. Considering the price, including a high child supplement of €100 per night per child, the value for money is low. An incident with children's entertainment reveals poor service: painting on Hipocampo t-shirts resulted in an unexpected €10 charge per t-shirt, not clearly communicated beforehand. This lack of transparency and staff inflexibility are unsatisfactory for a supposedly 5-star hotel.
Stayed 7 nights in Aug 2023
Verified

6/10 Okay

Adriana

Disliked: Cleanliness, property conditions & facilities
I would like to share some aspects of my and my husband's stay throughout our stay . When we arrived in front of the building, we were pleasantly surprised. A new building, beautiful on the outside as well as on the inside, with quite a few facilities. The reception served us with a glass of cold lemonade, which I found to be a very nice gesture. They handed us the keys, and we were eager to see the room. When we opened the door, a strong unpleasant smell was noticeable. We didn't pay much attention to this. It was something minor for us. The room seemed very spacious, with a rather beautiful view of the pool. However, I was unpleasantly surprised when I saw a lot of hair in the bathroom, both in the corners and on the towel, as well as a cockroach near the round drain in the bathroom. We didn't want to ruin our vacation, thinking that this could happen to anyone. We called the reception a few hours later because we needed an iron. They said they would send someone from housekeeping to bring it to us. I believe we waited about 40 minutes for someone to come and bring us what we needed. We wanted to take a shower, but the water pressure was very low, and the water was very hot. When we tried to adjust it to a normal temperature for showering, it either became too cold or too hot. We called the reception to tell them that it was impossible for us to take a shower, but unfortunately, nothing was resolved, leaving us to decide whether to take a shower or not with that water.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Terciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expérience à renouveler
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Altes 5 Sterne Haus

Gutes Hotel aber mittlerweile in die Jahre gekommen. Sehr ruhig, sauber und ordentlich in allen Bereichen. Sehr freundliches Personal im ganzen Haus. Top Frühstück
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Danielle

Estimados señores, en primer lugar, me gustaría agradecerles por mi estancia en su hotel. La calidad de su establecimiento y de sus servicios me ha agradado en general. Sin embargo, deseo plantear un tema que podría ser relevante para muchos huéspedes. En el pasado, he estado en numerosos hoteles de 5 estrellas, donde las máquinas de café en las habitaciones estaban disponibles como estándar, acompañadas de suficientes cápsulas de café, así como leche y azúcar, generalmente de forma gratuita. Por lo tanto, me sorprendió un poco que en su hotel se indicara que las cápsulas adicionales tienen un costo. Particularmente en la hotelería de alta gama, los huéspedes esperan un cierto nivel de comodidades, y para muchos eso incluye el uso ilimitado de las máquinas de café y los artículos correspondientes. Cobrar por las cápsulas puede considerarse inapropiado y no alineado con las expectativas sobre la calidad del servicio de un hotel de cinco estrellas. Por lo tanto, solicito amablemente, pero con firmeza, que su hotel evite en el futuro la práctica de cobrar a los huéspedes por cápsulas adicionales. Sin duda, esto contribuiría a mejorar la satisfacción de los huéspedes y a mantener el alto estándar de su establecimiento. Agradezco su comprensión y espero que este comentario pueda contribuir a un cambio positivo. Atentamente, Georges Habitación 2422 Estancia del 26.05.2025 - 09.06.2025
Stayed 14 nights in May 2025