See all properties

Iberostar Heritage Grand Mencey

5.0 star property
Luxurious 5-star hotel with 4 restaurants

Choose dates to view prices

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Lobby
Banquet hall

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

View in a map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Place, Rambla de Santa Cruz
    ‪2 min walk‬
  • Place, Garcia Sanabria Park
    ‪2 min walk‬
  • Place, Plaza de Espana
    ‪13 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬

Room options

View all photos for Double Room

1 bedroom, minibar, in-room safe, individually decorated

Double Room

8.0 out of 10
Very good
(22 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Garden)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (with Garden)

9.0 out of 10
Wonderful
(17 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room Single Use

1 bedroom, minibar, in-room safe, individually decorated

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Garden View (single use)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, Garden View (single use)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, individually decorated

Family Room

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (2 Adults & 1 Child)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

You may also like

Ad
Exterior

The Ritz-Carlton Tenerife, Abama

Guia de Isora
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, 746 reviews
The price is CA $416
CA $445 total
includes taxes & fees
Dec 8 - Dec 9
The Ritz-Carlton Tenerife, Abama

About the area

Santa Cruz de Tenerife

In Santa Cruz de Tenerife .Within a 5-minute walk of the hotel, you'll find Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within half a mile (1 km).

What's nearby

  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Canarias Regional Military Museum - 8 min walk - 0.8 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • La Granja Park - 3 min drive - 1.9 km

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Kiosko Numancia - ‬4 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Kon-Tiki - ‬1 min walk
  • ‪Restaurante La Posada - ‬5 min walk

About this property

Iberostar Heritage Grand Mencey

Luxurious 5-star hotel with 4 restaurants
Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Breakfast, lunch and dinner served
AC Hotel Tenerife by Marriott
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 328 reviews
The price is CA $204
CA $218 total
includes taxes & fees
Dec 7 - Dec 8
AC Hotel Tenerife by Marriott

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • HDTV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

Property Registration Number H-38-4-0000005

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1003 reviews
Rating 8 - Good. 231 out of 1003 reviews
Rating 6 - Okay. 51 out of 1003 reviews
Rating 4 - Poor. 15 out of 1003 reviews
Rating 2 - Terrible. 6 out of 1003 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa at this hotel, a wonderful stay
Stayed 2 nights in Aug 2025

6/10 Okay

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

2nd time and not the same

Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Stayed 3 nights in Aug 2025

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should have been included. Otherwise - great stay
Stayed 4 nights in Aug 2025

10/10 Excellent

Lee

Stayed 7 nights in Jul 2025

10/10 Excellent

RANDAL, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
Stayed 7 nights in Jul 2025

10/10 Excellent

Yunia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Kit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, good food, staff were brilliant
Stayed 5 nights in Jun 2025

10/10 Excellent

ADOLFO

Liked: Cleanliness, staff & service, room comfort

Best hotel in Sta Cruz

Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
Stayed 9 nights in Jun 2025

10/10 Excellent

Charles Edward

Stayed 4 nights in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed 12 nights in Jun 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon Jane

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Victory

Stayed 4 nights in May 2025

10/10 Excellent

Francisco, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is amazing.
Stayed 4 nights in May 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and friendly staff

Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz.
Stayed 5 nights in May 2025

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice but definitely not 5star.
Stayed 1 night in Apr 2025