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Iberostar Heritage Grand Mencey

5.0 star property
Luxurious eco-certified hotel with 4 restaurants

Choose dates to view prices

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Creator video
Exterior
Lobby
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Garcia Sanabria Park
    ‪2 min walk‬
  • Rambla de Santa Cruz
    ‪2 min walk‬
  • Plaza de Espana
    ‪13 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬

Room options

View all photos for Family Room (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults & 1 Child)

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

  • 31 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite

Suite

Suite

  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

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About the area

Santa Cruz de Tenerife

In Santa Cruz de Tenerife .Within a 5-minute walk of the hotel, you'll find Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within half a mile (1 km).

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • Centro Comercial Meridiano - 3 min drive - 2.7 km
  • Tenerife Auditorium - 3 min drive - 3.0 km

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Strasse Park - ‬2 min walk
  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Los Menceyes - ‬4 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Luxurious eco-certified hotel with 4 restaurants
Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

SPA Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • HDTV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 52 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen

Stayed 3 nights in Mar 2025

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Taneli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

6/10 Okay

Antonio

Business traveller
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was of the ocean, everything was clean, and the pool was good.
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic visit!

Service and facilities were fantastic! Everyone was friendly, helpful and courteous! Room was lovely and spacious. Our room had a view of the garden and turtle pond. The breakfast buffet had a large variety of food and beverage options. We really enjoyed our stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feels like home

It was a great stay. For sure we’ll come back
Stayed 4 nights in Feb 2025

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really good 5 star hotel at a very affordable price. We would definitely book again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how convenient the hotel is to restaurants and shopping. .
Stayed 9 nights in Feb 2025

10/10 Excellent

mrs dorcas

Stayed 3 nights in Feb 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
Stayed 7 nights in Feb 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service and good food
Stayed 3 nights in Feb 2025

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Would go back tomorrow

Great hotel. Easy check in, nice part of town, nice park next door, comfy beds, wonderful food, lovely staff. Would return in an instant.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, loved the turtle pond. Relaxing stay.
Stayed 4 nights in Jan 2025

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities
Not a 5 star experience.
Stayed 3 nights in Jan 2025

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect to stay a couple of days, excellent hotel and nice city
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. The Asian fusion restaurant called Kon Toki was fabulous.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Erik Thomsen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Wojciech

Stayed 8 nights in Dec 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault this stay in any way or even think of a way to improve it. Exceptional.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
2 stars because despite a great looking hotel, good location and good food, it shouldn’t hold 5 stars and I am very disappointed by the overall service. Particularly the way they handled the fact that a cockroach, alive, was found in the hairdryer of the room. I’m not sensitive to insects at all and actually did not care that much, but the way the man from the reception talked to me and handled the situation was unacceptable. You cannot say that this is something which can happen and that I have to deal with it, in a haughty attitude, especially when I was just asking for it to be removed. I never heard back from them, not even for an apology or a special attention (which you would have had for sure in any other hotel with such a reputation). It’s one thing to have a good exterior appearance, but you also must be dealing with clients in a correct way and provide a quality service when you boast so much about being a luxury 5 stars hotel. Other things to be noticed: - fruits in the breakfast are terrible for such a hotel in a location like Tenerife - courtesy from the staff could be largely improved in general - the condition of the shower is bad - light not working near the bed Disappointed to write such a review but unfortunately this was our experience and there’s no chance we will come back.
Stayed 3 nights in Dec 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024