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Best Western Plus Santa Marta Hotel

3.5 star property
3.5-star hotel near Taganga Beach

Choose dates to view prices

Photo gallery for Best Western Plus Santa Marta Hotel

Terrace/patio
Lobby
Poolside bar
Exterior
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle 24 No 3-65, Santa Marta, 470004
  • Place, Parque de los Novios
    ‪5 min walk‬
  • Place, Marina Santa Marta
    ‪6 min walk‬
  • Place, Santa Marta Beach
    ‪6 min walk‬
  • Airport, Santa Marta (SMR-Simon Bolivar)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking (Living Room)

Suite, 1 King Bed, Non Smoking (Living Room)

Suite, 1 King Bed, Non Smoking (Living Room)

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Santa Marta

Oceanside stay.Within a 10-minute walk of this Los Cocos hotel, you'll find Parque de los Novios and Santa Marta Bay. Old San Juan de Dios Hospital Museum and Clinic El Prado are also within half a mile (1 km).

What's nearby

  • Parque de los Novios - 5 min walk - 0.4 km
  • Santa Marta Bay - 5 min walk - 0.4 km
  • Marina Santa Marta - 6 min walk - 0.6 km
  • Santa Marta Beach - 6 min walk - 0.6 km
  • Santa Marta Cathedral - 8 min walk - 0.7 km

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 26 min drive

Restaurants

  • ‪Tarjeta Roja - ‬4 min walk
  • ‪Punto Heineken - ‬4 min walk
  • ‪La Sartén Dorada Restaurante y Parrilla - ‬5 min walk
  • ‪Go Green - ‬3 min walk
  • ‪La Gran Muralla - ‬4 min walk

About this property

Best Western Plus Santa Marta Hotel

3.5-star hotel near Taganga Beach
Best Western Plus Santa Marta Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business center on site. Event space at this hotel measures 409 square feet (38 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Plus Santa Marta Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Santa Marta hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 15 levels
  • 409 sq ft of conference space
  • 38 sq m of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Best Western Plus Santa Marta Hotel offers 126 accommodations with minibars and espresso makers. 42-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Santa Marta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in room

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 60000.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: COP 60000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Best Western Plus Santa Marta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 444 out of 710 reviews
Rating 8 - Good. 182 out of 710 reviews
Rating 6 - Okay. 50 out of 710 reviews
Rating 4 - Poor. 14 out of 710 reviews
Rating 2 - Terrible. 20 out of 710 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo Adolfo

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views
Stayed 3 nights in Nov 2025

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 3 nights in Nov 2025

6/10 Okay

Calvin, Macon

Liked: Cleanliness, amenities, property conditions & facilities
No hot water and the A/C wasn’t cold during the night. Woke up both nights sweating.
Stayed 2 nights in Nov 2025

8/10 Good

Anny

Stayed 1 night in Nov 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
Just bad experience overall and I booked this hotel for my birthday.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jabari

Stayed 1 night in Nov 2025

10/10 Excellent

Jabari

Stayed 1 night in Nov 2025

8/10 Good

Mael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walk distance to downtown
Stayed 2 nights in Oct 2025

10/10 Excellent

Claudia Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, Laura the front desk was very friendly.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jon Sebastian Castellanos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados muy amables y nos ayudaron mucho.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location/Excellent Service

Excellent choice. Worth every penny. Staff was amazing: professional, helpful, and always with a smile. Breakfast buffet was delicious with many choices. Room was clean. Bed just as comfortable as home. Rooftop bar and pool were both lovely. Easy walk to marina and Parque de los Novios. Wii definitely choose to stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Aug 2025

8/10 Good

Alexander

Stayed 2 nights in Jul 2025

8/10 Good

Audie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is dirty and not safe
Stayed 7 nights in Aug 2025

10/10 Excellent

Ozlem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo - A Perfect 10

Excellent from check in to check out. The room was very neat and clean. Bed comfort was outstanding. Bathroom very clean with soap/shampoo. Continental breakfast is abundant and the dining area is well maintained. Housekeeping, pleasantly helpful!! The rooftop pool/bar was nice to start or end the day. It’s very well maintained throughout the day. Across the street from centro histórico Marsol bus stop which is an easy 5 min walk to Parque de los Novios. Bus to Rodadero at the corner. Overall, this Best Western Plus was so much above the level of service of other hotels at the same price point.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Buen servicio. Mal colchón

Solo por mejorar el colchón. Muy blando e irregular. No me gustó el material del piso de la piscina Excelente servicio de todo el personal ybnos fue bien con la comida
Stayed 1 night in Aug 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2025

10/10 Excellent

Ariel A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Johanna

Stayed 3 nights in Jul 2025

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One small room without a bathroom

One small room with a shared bathroom and no parking. Too expensive for what it is offered
Stayed 2 nights in Jun 2025