6/10 – Acceptable
Christopher P.
30 sept. 2023
Points faibles : Propreté
Frustrating at times
Important to mention we booked for 28 days. Cleanliness was disappointing. Horizontal surfaces not cleaned for months. Maintenance needed on several areas; 2nd bedroom sliding privacy door off hinge and dangerous to move due to weight. Glass shower door missing! All three A/C wall units were filthy where mold was visible. Showers would not drain due to hair build up in drains. Right curtain in living room half-pulled out of ceiling and in-room safe not accessible or secured to anything. Again, we booked for 28 days. Our concerns were met with some repairs. Problem was with no functioning or secured safe, we had to be present for every scheduled maintenance visit. Some timely, some not. All issues addressed over a weeks time except 2nd bedroom sliding privacy door (For safety it was screwed in place), in-room safe, no attempt to repair or secure and the curtain. We booked a month in advance. A proper inspection of unit before arrival should have addressed these issues long before our arrival. The days wasted waiting on maintenance staff or contractors was unnecessary and inconvenient. Nicole was reactive to our concerns. Most issues addressed. Location was convenient. Grocery store very close. We cooked many meals in house and equipment was good.
Christopher P.
Séjour de 28 nuits en août 2023